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Samsung news archive
Samsung Mobile chief DJ Koh wants to rebuild consumer trust after the Galaxy Note 7 fiasco
Samsung Mobile chief DJ Koh has been under immense pressure following the whole Galaxy Note 7 fiasco. He has now vowed, at any cost, to find the exact cause of fire and explosions in the smartphone to restore consumers' trust so that they can use the company's products without any safety concerns in the future. […]
- By Asif Iqbal Shaik
- 8 years ago
The CPSC has issued a second official recall of the Galaxy Note 7
A mere two days after Samsung announced that it would permanently halt production of the Galaxy Note 7 following several reports surfacing online of alleged ‘safe' replacement models catching fire, the Consumer Product Safety Commission (CPSC) has now issued a second official recall of the handset in the United States. “Samsung has received 96 reports of […]
- By Josh L.
- 8 years ago
Standard & Poor’s doesn’t see the Galaxy Note 7 having a big impact on Samsung’s ratings
Global ratings agency Standard & Poor's has said that it doesn't see the Galaxy Note 7 having a big impact on Samsung's ratings. It has said today that the global recall and discontinuation of the Galaxy Note 7 is not going to affect its ratings for Samsung Electronics. Standard & Poor's is considered one of the world's leading […]
- By Adnan Farooqui
- 8 years ago
New Zealand Post is refusing packages containing the Galaxy Note 7
Following in the footsteps of Royal Mail, New Zealand Post has warned customers not to post or courier transport Galaxy Note 7 smartphones back to Samsung because of the safety risk they pose. Instead, it's instructing owners to return their handset to the retailer they purchased it from in person. NZ Post, operator of New Zealand's main postal […]
- By Josh L.
- 8 years ago
Samsung is offering financial incentives to Galaxy Note 7 owners in South Korea
We've already reported that South Korean operators are hoping to have all Galaxy Note 7 exchanges and refunds wrapped up by the end of the year, but it goes without saying that there are going to be a small amount of customers who don't want to give up their beloved handset. To make it a […]
- By Josh L.
- 8 years ago
South Korean carriers hope to have Galaxy Note 7 exchanges wrapped up by the end of 2016
Local carriers in South Korea have revealed that they hope to have exchanges and refunds of the Galaxy Note 7 wrapped up before the end of the year. This news comes just two days after Samsung announced that it would put an end to production of the handset amid reports of replacement models catching fire. Similar […]
- By Josh L.
- 8 years ago
Samsung details Galaxy Note 7 return process for customers in Canada
If you're a Galaxy Note 7 user living in Canada and you're scrambling to find out what to do with your Galaxy Note 7, look no further. Samsung Electronics Canada confirmed the stoppage of sales of the Note 7 and also announced plans for what current consumers should do with their devices. “The team has […]
- By Salvatore F.
- 8 years ago
FedEx and UPS will only ship Galaxy Note 7 returns under strict conditions
Samsung has killed the Galaxy Note 7 and has urged all users to return the handset to get an exchange or a refund. However, shipping companies are understandably very concerned about carrying a device that has been recalled twice due to a lithium battery failure. FedEx, UPS and the United States Postal Service have all confirmed […]
- By Adnan Farooqui
- 8 years ago
Galaxy S7 users being sent reminders that their phone hasn’t been recalled
Tech news has been dominated this week by the unfortunate demise of the Galaxy Note 7. All units of this ill-fated smartphone have now been recalled so those who have one are urged to either get it exchanged or obtain a refund. Some users who are just not paying attention to everything that's going on could […]
- By Adnan Farooqui
- 8 years ago
Samsung will explain Galaxy Note 7 explosions ‘in the coming weeks’
When Samsung recalled the Galaxy Note 7 for the first time last month, it said that the explosions were caused by a battery cell defect and that the replacement units it will send out won't have the same issue. When it became clear that replacement units have a similar issue the company decided to kill […]
- By Adnan Farooqui
- 8 years ago
Samsung will exchange used and second-hand Galaxy Note 7 units directly
It's easy for those who bought the Galaxy Note 7 from an official carrier or retail partner to just go back to where they bought it from and seek a return or a refund. The handset has been out long enough for many used and second-hand units to be in the hands of users, those […]
- By Adnan Farooqui
- 8 years ago
Amazon issuing refunds for Galaxy Note 7 accessories even after the 30-day window
Many customers would have bought accessories for their Galaxy Note 7 when they received the ill-fated flagship and while they have been promised a refund for their device, what are they to do with the accessories they purchased? Well, if they got them from Amazon, they're in luck. The online retailer is issuing refunds for […]
- By Adnan Farooqui
- 8 years ago
Samsung is going to ‘dispose of’ all Galaxy Note 7 handsets
Samsung hammered the final nail in the Galaxy Note 7's coffin when it confirmed that the handset is no longer going to be produced or sold. The Galaxy Note 7 is dead and those who are still holding on to their original or replacement unit are now urged to immediately stop using it and take […]
- By Adnan Farooqui
- 8 years ago
Royal Mail bans the transportation of Galaxy Note 7s through its network
Royal Mail, operator of Britain's main postal service, has today announced that it has banned the transportation of Galaxy Note 7 smartphones through its network for safety reasons. The ban also applies to its Parcelforce UK and international courier service. As you can imagine, this will make it particularly difficult for many Britons to return their recalled devices as […]
- By Josh L.
- 8 years ago
![[Poll] Would you purchase another Galaxy Note smartphone?](https://www.sammobile.com/wp-content/uploads/2016/08/Galaxy-Note-7-S-Pen-copy-226x127.jpg)
[Poll] Would you purchase another Galaxy Note smartphone?
When Samsung announced that it's terminating production of its latest flagship smartphone yesterday, the Internet quickly became flooded with strong suggestions that the South Korean company should ditch the Galaxy Note branding as many people believe that its reputation is too tarnished for consumers to want to pick up a next-generation handset. As I mentioned in my […]
- By Josh L.
- 8 years ago
Blue Coral Galaxy S7 edge leaked, may arrive on Verizon first
Samsung introduced the Blue Coral color option with the Galaxy Note 7 a couple of months ago. It quickly became the preferred options for those spending their money on the new flagship. Now that the Galaxy Note 7 is dead and customers have been told to return their devices, Samsung is reportedly going to ramp up […]
- By Adnan Farooqui
- 8 years ago
Samsung reportedly clueless about the cause of the Galaxy Note 7’s battery failures
In less than two months the Galaxy Note 7 has gone from being hailed as one of Samsung's best smartphones to its worst failure. The company will no longer produce and sell the Galaxy Note 7 but questions remain. How can a company like Samsung with years of experience under its belt and infinite resources […]
- By Adnan Farooqui
- 8 years ago
Latest theory pins blame on fast charging for the Galaxy Note 7 debacle
Samsung confirmed the Galaxy Note 7 recall last month and later explained the reason why the flagship's batteries were catching fire. It revealed that there was an issue with the battery cell which caused overheating when the anode-to-cathode came into contact, Samsung said that this was a very rare manufacturing process error. It promised to […]
- By Adnan Farooqui
- 8 years ago
Daily Deal: Spigen Rugged Galaxy S7 case is a steal at 35 percent off
As part of our Daily Deals program we highlight some of the best deals available online and the latest we've come across is for a pretty robust case for the Galaxy S7. You can now purchase Spigen's Rugged Armor Galaxy S7 case for 35 percent off. This flexible TPU case has a spider-web pattern on the […]
- By Adnan Farooqui
- 8 years ago
Samsung slashes Q3 profit forecast by $2.3 billion
Samsung released its Q3 2016 earnings guidance just five days ago. The guidance was better than expected despite the fact that it came after the Galaxy Note 7 recall. Samsung forecasted sales of 49 trillion and 7.8 trillion won ($7 billion) in operating profit for the quarter. A lot has happened in five days. Samsung […]
- By Adnan Farooqui
- 8 years ago
