If you wish to use our regular download links, please make sure you are not using any ad blocker (in case you are, simply whitelist SamMobile from your ad blocker’s settings). Our apologies for the inconvenience.

SamMobile contact information

General contact

If you have general website feedback, tips or questions not related to firmwares, updates, premium services or devices, feel free to email us. But beware: we can not and do not provide technical assistance for your Samsung device. You can ask support questions on our FORUM.

SamMobile HQ Address:

SamMobile B.V.
Blijenbergstraat 12N
2406 GB
Alphen aan den Rijn
The Netherlands

Contact a (news) team member

For the contact information of all authors, head over to our TEAM page. Website, technical and news staff member contacts are listed here:

Name: Abhijeet Mishra
Title: Editor-In-Chief
Mail (corrections, news tips): [email protected]

Name: Adnan Farooqui
Title: Executive Editor
Mail (corrections, news tips): [email protected]

All authors are listed on our TEAM page

Name: Martin Reinders
Title: Co-Founder
Mail (support contact): [email protected]
Mail (account deletions): [email protected]

Name: Patrick Dorresteijn
Title: Marketing Manager
Mail (marketing contact): [email protected]

Name: Johan Nenzén
Title: Firmware Portal Admin, Mobile App Developer
Contact (firmware/download support): Click here

Name: Daniel van Dorp
Title: Site Admin, DevOps Engineer
Mail (general support): [email protected]
Mail (premium support): [email protected]

Firmware and premium support contact

Head over to our FIRMWARE SUPPORT page for all your firmware support needs. If you contact us, make sure to always include your username and email address used to register your account.

For questions regarding your SamMobile account, please contact [email protected] If you need assistance with the Unlock Service, please refer to our forum, or send an Email to [email protected] (SamMobile’s Unlock Service is hosted by 123unlock.nl).

Premium-related questions
For refunds, please contact [email protected] directly and describe the issue.
Need help, assistance or having complaints about our Premium Service?
In that case you may contact our Premium Team by sending an Email to [email protected]

Response times
Premium support and/or questions are always processed first, as soon as possible, together with complaints and/or refund requests.
Free user support is provided on a best-effort basis during the working days of the week.
We strive to process account deletion requests within the next 10 working days.

Quick fixes for a few general issues

Logged out when clicking download button?
Please follow the next steps:
1. Go to the forums
2. Log out
3. Go to the login page and proceed with the login
4. Try downloading the firmware again

Error: S1S?
Please follow the next steps:
1. Log out of both the site and the forums.
2. Go to the firmware page and log in with “Remember me” enabled.
3. Go to the forums and make sure that you are logged in there as well.
4. Try to download again.

Recurring payment (99 cents) 
For stopping your recurring payment you need to go to Paypal and switch it off there.

Our apologies for the inconvenience.

Many people contact us for information regarding software updates, we will not answer these kind of questions.

If your question is related to news, reviews or advertisements, we will surely reply as soon as possible.