Account
Sorry,
We do not support this.
If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.
Please try the following steps:
1. Make sure that you are logging in using your account username and not your account email address!
We do not support logging in using your account email address, this will cause various issues.
2. Go to the my account page and log out, if logged in at all.
3. Then go to the login page and log in there with “Remember me” enabled (default).
Make sure to use your username to log in.
4. Make sure to verify that you stay logged in when visiting the my account page.
5. Try to download the firmware again. If problems persist, contact support.
Please try the following steps:
1. Go to the my account page and log out, if logged in at all.
Then hit the appropriate “Force Refresh” key combination for your operating system as listed here.
2. Go to the login page and log in there with “Remember me” enabled (default).
Make sure to use your username to log in.
3. Go to the forums as well as the my account page again and make sure that you stay logged in there as well.
4. Try to download the firmware again. If problems persist, contact support.
Thank you for joining SamMobile! Right after your registration, an email has been dispatched to your email address with details on how to activate your account.
You will receive an email in your inbox. You MUST follow the link in that email before you can use your SamMobile account. Until you do that, your account is severely limited and can not post or download anything from us.
Please confirm your account by clicking the link in the confirmation email that has been sent to your account email address.
In case you did not receive this email, and it is not in your spam folder either (please double-check), you can request a new confirmation email at: https://www.sammobile.com/forum/register.php?do=requestemail
Privacy
SamMobile requires all of its free members to log into their account at least once every 90 days in order to keep their accounts active. We reserve the right to remove inactive free members from our systems. If you’d like to keep your account active without having to actively log in every 90 days, please consider one of our Premium memberships.
0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/data-takeout/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Export Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your export request. The site administrator has been notified. You will receive a link to download your export via email when they fulfill your request.
8. We will process your request as soon as we can. You will get an email from [email protected] with subject: “[SamMobile] Personal Data Export” which contains a download link to a zip file containing all your personal data that we have stored for your account.
In case of errors, contact: [email protected]
0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.
In case of errors, contact us.
News
Found an interesting news story or something else that you think we should cover? Tip us by sending an email to [email protected] and we’ll take a look.
If you have general website feedback, tips or questions not related to firmwares, updates, premium services or devices, feel free to email us.
But beware: we can not and do not provide technical assistance for your Samsung device. You can ask support questions on our forums instead.
If we are actively looking for new writers, we will blog about this and share this on our official social media channels.
For a take-down request, please contact: [email protected]
To report mistakes or incorrect information, please contact: [email protected]
Firmware
Please try the following steps:
- Go to the forums and log out, then hit the Alt + F5 key combination.
- Go to the website LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.
- Go to the forums and make sure that you are logged in there as well.
- Try to download again.
If the above steps don’t work. Please try incognito mode or a different browser.
Yes, Free users are only allowed to download recent firmware (that was released within the last 2 years and that has not been archived).
And the limitations as stated in the Acceptable Use Policy in our Terms & Conditions.
We can guarantee the speed of our server and connection. However, we do not control everything.
In some circumstances, e.g. if your provider offers sub-optimal connection speed to our server and/or in case your provider is separated from us with great geographical distance, download speed could not be as good as it would be in other circumstances.
Since we do not offer refunds, we urge you to test your download speed by downloading our sample file beforehand. SamMobile does not offer refunds based on slow download speeds.
For broken links, please follow this page.
For corrupt files, please go to this page.
Please try the following steps:
1. Go to the my account page and log out, if logged in at all.
Then hit the appropriate “Force Refresh” key combination for your operating system as listed here.
2. Go to the login page and log in there with “Remember me” enabled (default).
Make sure to use your username to log in.
3. Go to the forums as well as the my account page again and make sure that you stay logged in there as well.
4. Try to download the firmware again. If problems persist, contact support.
Payment
We care about your money at SamMobile.
That’s why we have introduced different kinds of memberships.
You can be a free member, a premium member, and even a business member.
Every membership provides its own set of benefits, and all of our benefits are great!
Want more information about the benefits? Click HERE!
Free membership. This costs absolutely nothing.
Please note, SamMobile does not offer refunds of any payment. Click HERE for more details about our refund policy.
- SamMobile does not offer refunds because we believe our experience is worth the money.
Every premium member of SamMobile gets almost the same benefits as any other premium member.
– Ad-Free experience
– Fast Downloads. (The user accepts download speeds as they are allowed to test it beforehand (**)
– Premium Support services
We are happy to help you out in case you have a problem with your account. Click HERE for support.
In case you want to stop the monthly recurring payment, click HERE for help.
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General
Push notification preferences are set per browser (can be more than once per device if you have multiple browsers), and not per SamMobile account.
The easiest way to unsubscribe from our push notifications is to click the red Bell Prompt icon in the bottom-left corner of our website:
Find more detailed instructions here. Each browser has a unique way of unsubscribing from push notifications. Most should be described there.
Need to get in touch? Are you aware that we are not associated with the Samsung Group or Samsung Mobile?
And will you always make sure to include your SamMobile username and account email? (So we can identify you.)
Only then you can contact our SamMobile support team via email, English messages only: [email protected]
Support requests via other channels will not be processed, this includes social media, phone calls, text messages etc.