Frequently Asked Questions

Confirmation email

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Thank you for joining SamMobile! Right after your registration, an email has been dispatched to your email address with details on how to activate your account.

You will receive an email in your inbox. You MUST follow the link in that email before you can use your SamMobile account. Until you do that, your account is severely limited and can not post or download anything from us.

Please confirm your account by clicking the link in the confirmation email that has been sent to your account email address.

In case you did not receive this email, and it is not in your spam folder either (please double-check), you can request a new confirmation email at: https://www.sammobile.com/forum/register.php?do=requestemail


Login Bug

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the website LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.


Download 404

We can guarantee the speed of our server and connection. However, we do not control everything.

In some circumstances, e.g. if your provider offers sub-optimal connection speed to our server and/or in case your provider is separated from us with great geographical distance, download speed could not be as good as it would be in other circumstances.

Since we do not offer refunds, we urge you to test your download speed by downloading our sample file beforehand. SamMobile does not offer refunds based on slow download speeds.

For broken links, please follow this page.

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.


Delete account

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/data-takeout/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Export Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your export request. The site administrator has been notified. You will receive a link to download your export via email when they fulfill your request.
8. We will process your request as soon as we can. You will get an email from [email protected] with subject: “[SamMobile] Personal Data Export” which contains a download link to a zip file containing all your personal data that we have stored for your account.

In case of errors, contact: [email protected]

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.


Wallpaper


APK


Unlock service


News

Found an interesting news story or something else that you think we should cover? Tip us by sending an email to [email protected] AND [email protected] and we’ll take a look.

If you have general website feedback, tips or questions not related to firmwares, updates, premium services or devices, feel free to email us.

But beware: we can not and do not provide technical assistance for your Samsung device. You can ask support questions on our forums instead.

If we are actively looking for new writers, we will blog about this and share this on our official social media channels.

For a take-down request, please contact: [email protected]

To report mistakes or incorrect information, please contact: [email protected]


Firmware

Please try the following steps:

  1. Go to the forums and log out, then hit the Alt + F5 key combination.
  2. Go to the website LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.
  3. Go to the forums and make sure that you are logged in there as well.
  4. Try to download again.

If the above steps don’t work. Please try incognito mode or a different browser.

Please use our forums. Our moderators are happy to help you out.

Yes, as stated in the Acceptable Use Policy in our Terms & Conditions:

What limitations we have

Our services are built for consumers and consumer use, not for businesses and business use

Free users are allowed to download up to 3 different firmware files a day

Premium users are allowed to download up to 10 different firmware files a day

If you are a business user (eg. retailer, store, unlocker) and need a higher download limit than the above plans allow, please contact us via Premium Support and request more information about our options for a Premium Unlimited offering.

While these limits might not be (hard) enforced at all times, we reserve the right to permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if SamMobile (in its sole discretion) determines that a user has violated this Acceptable Use Policy.

We can guarantee the speed of our server and connection. However, we do not control everything.

In some circumstances, e.g. if your provider offers sub-optimal connection speed to our server and/or in case your provider is separated from us with great geographical distance, download speed could not be as good as it would be in other circumstances.

Since we do not offer refunds, we urge you to test your download speed by downloading our sample file beforehand. SamMobile does not offer refunds based on slow download speeds.

For broken links, please follow this page.

For corrupt files, please go to this page.

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.


Payment

We care about your money at SamMobile.
That’s why we have introduced different kinds of memberships.
You can be a free member, a premium member, and even a business member.
Every membership provides its own set of benefits, and all of our benefits are great!
Want more information about the benefits? Click HERE!

Free membership. This costs absolutely nothing.

Please note, SamMobile does not offer refunds of any payment. Click HERE for more details about our refund policy.

  1. SamMobile does not offer refunds because we believe our experience is worth the money.
    Every premium member of SamMobile gets almost the same benefits as any other premium member.
    – Ad-Free experience
    – Fast Downloads. (The user accepts download speeds as they are allowed to test it beforehand (**)
    Weekly giveaways (Check-out our giveaway page)
    Monthly giveaways (Check-out our giveaway page)
    – Support services
    – SamMobile Case*
    *Only for silver and gold members.

We are happy to help you out in case you have a problem with your account. Click HERE for support.
In case you want to stop the monthly recurring payment, click HERE for help.

**

For stopping your recurring payment you need to use our own system.
Please go to this page to this PAGE to find out more.

In case our system didn’t work. Please try the system at PayPal.
Click HERE for more information (PayPal)

Please note: We do NOT offer refunds.


General

Sorry,

We do not support this.

We care about your money at SamMobile.
That’s why we have introduced different kinds of memberships.
You can be a free member, a premium member, and even a business member.
Every membership provides its own set of benefits, and all of our benefits are great!
Want more information about the benefits? Click HERE!

Free membership. This costs absolutely nothing.

Please note, SamMobile does not offer refunds of any payment. Click HERE for more details about our refund policy.

  1. SamMobile does not offer refunds because we believe our experience is worth the money.
    Every premium member of SamMobile gets almost the same benefits as any other premium member.
    – Ad-Free experience
    – Fast Downloads. (The user accepts download speeds as they are allowed to test it beforehand (**)
    Weekly giveaways (Check-out our giveaway page)
    Monthly giveaways (Check-out our giveaway page)
    – Support services
    – SamMobile Case*
    *Only for silver and gold members.

We are happy to help you out in case you have a problem with your account. Click HERE for support.
In case you want to stop the monthly recurring payment, click HERE for help.

**

Please try the following steps:

  1. Go to the forums and log out, then hit the Alt + F5 key combination.
  2. Go to the website LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.
  3. Go to the forums and make sure that you are logged in there as well.
  4. Try to download again.

If the above steps don’t work. Please try incognito mode or a different browser.

Please use our forums. Our moderators are happy to help you out.

Yes, as stated in the Acceptable Use Policy in our Terms & Conditions:

What limitations we have

Our services are built for consumers and consumer use, not for businesses and business use

Free users are allowed to download up to 3 different firmware files a day

Premium users are allowed to download up to 10 different firmware files a day

If you are a business user (eg. retailer, store, unlocker) and need a higher download limit than the above plans allow, please contact us via Premium Support and request more information about our options for a Premium Unlimited offering.

While these limits might not be (hard) enforced at all times, we reserve the right to permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if SamMobile (in its sole discretion) determines that a user has violated this Acceptable Use Policy.

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

If you have forgotten your username or password, you can request to have your username emailed to you and to reset your password. When you fill in your registered email address, you will be sent instructions on how to reset your password. To do so, CLICK HERE.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/data-takeout/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Export Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your export request. The site administrator has been notified. You will receive a link to download your export via email when they fulfill your request.
8. We will process your request as soon as we can. You will get an email from [email protected] with subject: “[SamMobile] Personal Data Export” which contains a download link to a zip file containing all your personal data that we have stored for your account.

In case of errors, contact: [email protected]

We can not answer these questions, and definitely not via email. We are not Samsung, and we are also not affiliated with Samsung. If we have any knowledge about this that we can actually share, it will be on our website.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.

0. Login on https://www.sammobile.com/login/
1. Visit https://www.sammobile.com/remove-account/
2. Enter your password (twice) to confirm your identity, and press submit
3. In case you get a notice about passwords not matching, try logging out and logging in again on the link above
4. Request was successful. You should receive an email shortly with further information.
5. You will get an email from [email protected] with subject: “[SamMobile] Confirm Action: Erase Personal Data”
6. Follow the confirm link there
7. Thanks for confirming your erasure request. The site administrator has been notified. You will receive an email confirmation when they erase your data.
8. We will process your request as soon as we can. You will get two emails from [email protected] with subjects: “[SamMobile] Account deleted” and “[SamMobile] Erasure Request Fulfilled” which confirm that we have deleted your account and all your personal data that we had stored for your account.

In case of errors, contact us.

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the website LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.

Please try the following steps:

1. Go to the forums and log out, then hit the Alt + F5 key combination.

2. Go to the LOGIN PAGE and login there with “remember me” enabled (default). Make sure to use your username to login.

3. Go to the forums and make sure that you are logged in there as well.

4. Try to download again.

Thank you for joining SamMobile! Right after your registration, an email has been dispatched to your email address with details on how to activate your account.

You will receive an email in your inbox. You MUST follow the link in that email before you can use your SamMobile account. Until you do that, your account is severely limited and can not post or download anything from us.

Please confirm your account by clicking the link in the confirmation email that has been sent to your account email address.

In case you did not receive this email, and it is not in your spam folder either (please double-check), you can request a new confirmation email at: https://www.sammobile.com/forum/register.php?do=requestemail


SamMobile Case

With each case, we ship an extra gift as a lucky draw bonus. The extra gift has been prepacked, so we do not know who gets which bonus when we send these cases out.

You will get one of the following gifts with your case:

3 months of extra premium
6 months of extra premium
1 year of extra premium
128GB microSD card
256GB microSD card

Yes.

We will remove your address as soon as the case is shipped. We do, however, keep your username and the shipment date for record-keeping.

We ship the case via regular postal service, so it could take up to 2 weeks. It can also take longer, depending on your country of residence. All cases are shipped from the Netherlands.

No, each username/account gets only one case.

Please send us an email at [email protected] and tell us what’s wrong.

Please send us an email at [email protected].

The SamMobile case is only for silver and gold premium subscribers.

You need to get a silver or gold subscription.

In addition to a SamMobile case for your phone, you get fast firmware downloads, an ad-free reading experience across the site, special access to our forums, and a chance to be enrolled in our regular device giveaways.

Head over to this page to subscribe for a silver or gold premium membership.