Phone

BREAKING: Samsung ends production of the Galaxy Note 7 after global recall

After issuing a statement encouraging all carriers and retail partners globally to refrain from accepting new orders and exchanging models of the Galaxy Note 7, Samsung has just announced that it’s going to bite the bullet and end production of the handset.

To be completely honest, we’d have been more surprised if the South Korean company decided to go ahead and initiate a second recall as the Galaxy Note 7 has been plagued with issues ever since it first started shipping to customers back in August.

The problems all started for Samsung on August 24, when the first report of a Note 7 “exploding” surfaced in the news. It wasn’t long before many more followed with users claiming that their device overheated, then burst into flames while on charge.

Shortly after, Samsung announced its voluntary global recall of over 2.5 million units of the Galaxy Note 7 — including unsold stock — claiming that faulty batteries were to blame for the fires. The company offered to either refund or replace the recalled devices.

For some strange reason, owners weren’t quick to come forward and exchange their handset. Instead, they decided to hang onto them, so reports of explosions kept flying in. As a result, the US federal aviation administration enforced a ban on using the Galaxy Note 7 on aircraft.

One day later, the CPSC urged consumers to stop using the phone, and on September 15, it issued a formal recall. However, the device continued to be sold in China as Samsung conducted thorough tests on the Asian variant and found that its particular cell was from a different supplier and wasn’t affected by the recall.

A few days after it made the aforementioned statement, the first reports of Galaxy Note 7s catching fire in China started to emerge. Samsung worked with the owners and managed to obtain the remains of the units to investigate the cause of ignition. The results suggested that it was due to a manufacturing issue.

The situation died down for a couple of weeks and Samsung thought it was in the clear. The exchange program was well underway in the US, and for the most part, consumers were happy with their new devices. Although, a handful of owners did report that their handset was overheating and losing power while charging.

Samsung looked into the claims and issued a press release revealing that they were generic problems caused by a flaw in the manufacturing process. Customers were awarded another replacement.

Earlier this week, things took a turn for the worst when a Southwest Airlines flight was evacuated on a runway when an alleged ‘safe’ Galaxy Note 7 spontaneously ignited before takeoff. Over the course of the next couple of days, another six reports of exchanged models exploding were published online.

Despite the new reports, there was still a glimmer of hope for Samsung. However, that was flushed down the pan on October 9, when two of the US’ largest carriers AT&T and T-Mobile announced that they would stop selling the phone as a result of the new explosions.

To add fuel to the fire, it was revealed on the same day that Samsung had attempted to cover up a nasty explosion that sent a Galaxy Note 7 owner to hospital with acute bronchitis caused by smoke inhalation.

Sprint, US Cellular and Verizon all followed in their competitors footsteps a couple of days later, leaving Samsung with no means of distribution in one of its key markets.

By this point, it was officially game over and just a matter of time before it made the call to end production.

We’re glad it did.

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nathan807
nathan807

After the Recall Programme for Note 7 in India, I have submitted in Samsung Service Center by September end. See it is November Still there is no response samsung even after many calls to customer care…. It was bought from Dubai… Wrost service Samsung… Poor Service in India…

nathan807
nathan807

After the Recall Programme for Note 7 in India, I have submitted in Samsung Service Center by September end. See it is November Still there is no response samsung even after many calls to customer care…. It was bought from Dubai… Wrost service Samsung…

mustaka
mustaka

This proves one thing for sure that the problem is definitely NOT related to battery. Any software or hardware component can draw power fast enough to heat any battery so that it explodes or causes fire. So, again, there is NO problem with batteries. But since there are thousands of components that can cause such a problem, it is impossible to say which one is the cause without observing such an incident in the lab while it is occuring before their eyes. Otherwise it is nearly impossible to say why. They just guessed it was batteries, that’s all. They are… Read more »

ijazali
ijazali

Man this is killing me, I was really going to buy Note 7 after all the wuss, waited almost 6 months, been keeping myself update about note 7 from the internet, daily reading articles about it on sammobile, android authority, pocketnow, watching tons and tons of videos on youtube about it before its release. On the day of release I bought popcorns to watch the live broadcAST on youtube, that’s how excited I was. Still, remember youtube was pooping on the day note 7 was released. I knew it then this smartphone is a huge success.I was so much excited… Read more »

sociologist
sociologist

I hope that Samsung will learn to stop experimenting from this with new concepts that customers do not like since the S6 they have been rushing out devices to make up for failed sales because the S6 was such a failure. I would hope the S8 and Note 8 will return the features that customers want like the removable batter IR blaster and continue the microSD card. If not I am not sure Samsung will recover from the Note 7.

Vibgyoar
Vibgyoar

Great advice – Samsung, stop experimenting with new ideas. Long live the Motorola DynaTAC

demonchld
demonchld

When Samsung removes the note 7 from there website and we have a official word from Samsung only then will I believe this. News media always likes to twist things into there own favor. If Samsung is really killing the note 7 it would have been removed from there website. And all you would get would be information on how to return it. I give Samsung tell the LG v20 comes out to give me an official word on what’s going on. If I don’t hear anything then I’ll switch. Also the investigation is still on going as this is… Read more »

ijazali
ijazali

I really hope what you said is true, I so much wanted to buy Note 7

Talalkh
Talalkh

That’s exactly what I thought! But again, many recalls were announced in several countries now. China, USA, UK.. I don’t know what is happening. All what I know is that I want to put my hands on a Note 7 🙁

jojo337
jojo337

Did you know if Exynos versions have problems ???
Every story I saw was in USA mostly, where the note 7 is a qualcomm version.

I don’t know what version is in korea, but I don’t hear batteries explosions in Europe for example (exynos)…

will6316
will6316

they shouldve made it a note 6 then this wouldnt have happen. lol samsung got to ahead of themselves

dragank
dragank

I don’t understand Samsung. Galaxy S series is a fashion series, so I can understand to have glass design and embedded battery.

But Galaxy Note is a phone for work / business…. and this phones MUST have removable battery!

At least they should have make two versions. One with embedded battery (with or without EDGE screen) and one like NOTE 4 .. removable battery, flat screen, IR etc….

dragank
dragank

I think that Samsung should Update Note4 to Nougat ASAP as a last NOTE series sold worldwide! Also, they should start to sell it again until Note 8 arrived!

Wetwet26
Wetwet26

Does anyone have a link on the official statement on it?

eHoolie
eHoolie

Samsung web site.

Sjokoprins
Sjokoprins

Too bad! Happy user of note 4 !
They should continue with these phones and rename them to the Samsung galaxy note! Version 2017/2018 etc

jayandjay
jayandjay

Actually this is 6th Note. Number 6 is really bad for Samsung.

sanayp
sanayp

Actually the Number 7 seems to be unlucky for samsung

alozide
alozide

Actually the “number” what ever it is has nothing to do with luck/bad luck it’s just for identification, Production & Management of the product was poorly dealt with.

everinm
everinm

If the battery where removable, I didn’t have to replace my original Note 7 with a replacement unit that turn out to not be safe.

Long loyal customers are really disappointed, especially those like me that have been in the Note line for years, and can afford to buy two Note 7 on the release day and now have to go to the hassle of replacing two smartphones for the second time.
This is our first and our last smartphone without removable battery!

jayandjay
jayandjay

Please don’t say removable battery. Can’t you remember? S5 was disaster. Everybody mock S5. Blame stupid Apple fanboys and US media.

SenorSjon
SenorSjon

The S3 and S4 were slippery pebbles and the S5 did look like a band aid. 😉

They could do a stainless steel backcover like the Nokia E72 or have stainless steel rim like the V10 with grippy backside. There are a host of options, but not that stupid fragile glass.

eHoolie
eHoolie

And what are they gonna mock now? Hmmm, I wonder.

Nelz91
Nelz91

Except even if it had a removeable battery there will still be a problem. The problem is not longer the battery but the manufacturing process so no matter if it’s removeable or not they explosions would happen.

cwaltham21
cwaltham21

For the people that seem to think this is because they jumped from note 5 and missed note 6 basically stop being silly. They jumped a number not the spec. If they went ahead with note 6 it would have the same issue as it would be the same phone but with a different number. Be fun when it comes to note 8 as there is already a tablet called note 8.0

ijazali
ijazali

Never thought that Samsung would have to give up like this way. Though 7 is consider as lucky number but it came to be unlucky for Samsung.

Peschiera
Peschiera

This Looks like a Sabotage. Samsung is not stupid. Note 7 has not been their first BBQ.

They checked everything and found nothing. So they have deducted, only a few batteries could have been flawy due to some production issues.
Since they had no idea which one, they had to replace all Notes. And again the same happened.
Someone must have replaced a few batteries with some flawy ones. The Problem is you cannot find the reason afterwards once the batteries are exploded.

SenorSjon
SenorSjon

Or… the batteries just didn’t fit very well and were strained. When pressure builds up, the battery shorts out and goes.

eHoolie
eHoolie

You might have something there. We all know when things heat up they expand right? If no room for expansion then cells might contact each other.

Peschiera
Peschiera

I think Samsung had certainly checked all these possibilities. We are talking ablut World’s biggest smartphone producer. If that was the reason, they could change it first before re-release it.
Again they arge not idiots.

o0MHJ0o
o0MHJ0o

So what next? Look to the S8 or a refreshed Note7 in later months?

WP00
WP00

At this point the Note 7 is a lost cause. They’d have to start from scratch, and considering that thanksgiving is the target you want your products to be out before, they’d have to do in seven weeks what takes at least half a year to do. Even if they were to take the Note 5 design and put in new chips and cameras, I imagine it would have to be quite the rush, and rushing is not what you want Samsung to do ever again.

S8 is definitiely the one to look out for.

herpherpherp
herpherpherp

I know I keep harping on this, sorry but as someone who _HATES_HATES_HATES_ curved displays, personally, for me? Nothing was lost here, whatsoever. Now there’s a very slim chance Samsung might make an S8 + / S8 Plus edition in 5.7″ without the pen, which would be absoloutely the best of both worlds for me. Large display still, no pen, perfect. Hopefully a Note 8 still comes out for the pen fans, they shouldn’t miss out but boy, here’s the chance to make a big version of the S8 for those hankering for a large phone who can’t buy a… Read more »

ProdByEchelon
ProdByEchelon

Tragic

rdlao
rdlao

Try to produce first note 6..instead of jumping to note 7.

dj palmis
dj palmis

I hope that the managers who chosed FU*** EMBEDDED BATTERY WILL BE FIRED ASAP!

WP00
WP00

Tomorrow on CNN: butthurt fan fires every Samsung manager, after everyone raised their hands to the question: who chosed (sic) FU*** EMBEDDED BATTERY

Cristian Andreini
Cristian Andreini

Obviously this is a self-sabotage, maybe someone in the directory was not happy that the new heir Jay Y. Lee is part of it. The problem with the battery It is for beginners it’s ridiculous that it happened once in a company with years in the business and hilirante that happened a second time. Quality controls are something basic, until the new cadet knows about them

Constantine87
Constantine87

This seems so real i might believe ir actually….
I feel so sorry for sammies though. I really liked the Note 7. Was eager to get it. I guess im stuck with Note 3 and 4 for now.. tsk..

brane871
brane871

Soooo price will drop on the note 7 and you can get one and not fast charge it 🙂

SenorSjon
SenorSjon

You can get them for free in a Chinese landfill a few months from now.

s2insider
s2insider

One flagship is enough for one company. Why don’t best out the only one flagship you had, S series. The only difference between S and Note regardless of design is only S-Pen. If want a pen, then make the pen accessory that can use with every Samsung phone. There you go you got the Galaxy S-Note 7.

SenorSjon
SenorSjon

The Note series was (before the N5) the autumn flagship and the S-series the spring flagship. That ended when the N5 was rushed (and survived the rush). Now they rushed the N7 again with much of the S7 internals. How they could screw this up, is beyond believe. Perhaps they tried to squeeze the batteries destined for the stillborn flat N7 in the edged version. 😉