Phones

[Update: Official statement] Galaxy Note 7 recall will reportedly be announced soon

If reports out of Korea are to be believed, Samsung’s mobile business might be about to take a big hit. The company has already confirmed that it has delayed Galaxy Note 7 shipments to perform additional quality tests on the device following reports of the Galaxy Note 7’s battery exploding while being charged. It’s now being said that Samsung is going to announce an unprecedented recall of the Galaxy Note 7 in less than a week.

Yonhap News Agency quotes a Samsung official who spoke on the condition of anonymity that the cause of these explosions has been traced to the battery of the Galaxy Note 7. “The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers,” the official is quoted as saying. The report mentions that Samsung is going to announce the result of its additional tests as well as provide details on comprehensive countermeasures either this weekend or early next week.

However, it doesn’t appear to be a widespread issue. The official says that “Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers,”

The report raises the possibility that Samsung might recall all Galaxy Note 7 units sold in South Korea and abroad. With sales expected to be north of 500,000 units the company is going to have a lot of angry customers on its hands. It does not mention what countermeasures the company might propose to customers who already own a Galaxy Note 7.


Update: 

Sasmsung provided us the following statement on the matter:

In response to questions on Galaxy Note7, we are conducting a thorough inspection with our partners. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers.

Additional reporting by Josh L.


 

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glowman
glowman

I hope samsung has learned the lesson of going to the non-removable battery route. Samsung was doing great with the removable battery before when Apple opted to go non-removable to make the phone last only until your battery lasts. Just imagine how easy it would be if it were removable when only the battery is having a problem. Samsung would just recall the batts, not the whole unit. Compounding the problem is that it’s not easy to replace the internal battery without incurring cosmetic damage, not to mention the labor expense of doing it. If I were an owner of… Read more »

Solun
Solun

Not true. Samsung´s removable batteries (including mine on the S4) were often faulty and started to get bloated which caused things like restarting the phone in an endless loop. But personally I don´t care if the battery is sealed in on separate, I just prefer a single storage unit so I don´t have to spend minutes every day moving stuff from the phone onto the card, it´s so annoying. Also I just shelled out 100 USD for a 128 gigs pro+ card because I don´t want a storage that slows my phone down. So why not spend those 100 bucks… Read more »

tacchan23
tacchan23

Because then people who actually have a brain wouldn’t be able to easily keep their files available all the times (if the phone dies, if I buy a new phones, etc)
Sadly you don’t seem to be part of the population with a brain…

pedrinho1977
pedrinho1977

Last year was pengate this year batterygate

RaymondPJR
RaymondPJR

Not worried although I’ll miss this phone if its recalled! I still have my Note 4 waiting in reserve, I don’t do any JOD and glad I don’t! I’ve gotten used to this phone, however, in the short time I’ve had it.

cwaltham21
cwaltham21

From what sites are saying it’s looking like a global recall within the next week with a few months delay on a replacement. Guess we just wait and see what happens

superg05
superg05

well this isn’t what i had in mind when i said it was Blazing fast ¯_(ツ)_/¯

fkofilee
fkofilee

Voda UK released 3 days early.. So i already have mine…
I will be GUTTED if they recall and mine is affected…

waelnd
waelnd

LOOLL
Josh, did you just erase the free 128 GB SD card 🙂

kavalier
kavalier

If anything I’ve ever learned, especially in Sammy’s case, is NEVER buy on release day! Don’t be the official test dummy for any company. Having to wait a year on Sammy to update my phone from 5.01 to 6.01 taught me to hold out until they prove themselves in updating to rich and creamy Nougat. BatteryGate only beat that from happening and yes, replaceable consumer batteries would have been the best and easiest way to handle this problem. Hello, Galaxy Note (4) Edge, you are serving me very well, still!

tiger1962
tiger1962

we have just got a text from 3 ireland that samsung has recalled our phones, to switch them off and return them

Hoggington
Hoggington

Oh boy.

eHoolie
eHoolie

I wanna hear from that “Fan Boy” that said that it was all fake! Dumb ass..

melvarius
melvarius

that’ll teach ’em to dump removable batteries lmao

Solun
Solun

What do you mean? The Note 7 doesn´t have a removable battery.

ijazali
ijazali

Appreciate it.. Good job Samsung

Talalkh
Talalkh

I live in Beirut, Lebanon. It was scheduled to receive our packages tomorrow on the 2nd of Sept. We were informed today that all deliveries are postponed until further notice. This happened in Iraq, UAE and many other countries in the Middle East. I am so frustrated for what happened 🙁

Solun
Solun

Czech Republic the same, release date postponed 12 days just a few days ago to 14.9.

ijazali
ijazali

Samsung just updated promo on their website and is now offering a FREE fire extinguisher with every Note 7 ;)

eHoolie
eHoolie

You won.

ijazali
ijazali

UPDATE: Available in matching black, silver and coral blue

ijazali
ijazali

Even on Wikipedia, they wrote that shipments have been delayed due to battery explosion while charging
Pretty serious matter.

vpoulios
vpoulios

I was ready to buy the Note 7 in Europe. I have already bought the s view cover and some screen protectors. After the bad news I will postpone the purchase mire than 6 konths or even cancel it. I will not spent more than € 850 on a phone that might explode in the hands of my children. Samsung you have produced shit. You might spend € 30 million a day on R&D but not a single penny on quality control. With so many units already in the market you should consider how to protect customers as not to… Read more »

Solun
Solun

You´d sure do a better job :))

tailgunner9
tailgunner9

Yet another reason to have Removeable Batteries!!!!!

NotReallySamsungFan
NotReallySamsungFan

It would have exploded and destroyed the phone regardless of whether or not it’s removable. I guess it would be easier to replace the faulty batteries though.

Solun
Solun

lmao not at all. The S4 had faulty removable batteries that got bloated causing the phone to restart in an endless loop. Did everyone forgot it already or what?

j2001m
j2001m

It’s only linked to 400,000 to 500,000 note 7 in Korea that used a 3rd parity made battery just for korea(local company)
That sold Samsung a load of crap battery, this problem as no link to the USA or the eu or any other area outside of Korea.
I.e. The battery’s was not made. By samsung

ashayramolia
ashayramolia

the batteries are made by samsung SDI. the daughter company of samsung electronics that handles battery production for all the samsung phones.just found that out. the thing is if the news is true we may just need to be careful. no matter what happens i am going to buy the note 7 tomorrow.

aroutis
aroutis

If that was the case then the 2nd of Sep for Greece would not have been pulled back to 16 as I am informed.
So now I am getting a nice SD card.
Class act.

superg05
superg05

please share info link

TheSparda
TheSparda

Note 7 has been a disappointment. Poor/slow performance, laggy UI, poor RAM management, poor battery life, bloatware and now battery exploding. Avoid this phone! The only good part about it is that it has a nice design, but that’s about it.

j2001m
j2001m

See my above reply and other problems can easy be fixed with a software update, it is a new ui design and look and they had to get it all out before the iPhone, Samsung will sort any problems

j2001m
j2001m

There will be many software updates for iPhone, last year they even made the phone unable to use calls, now that what I call a made phone update, there is loads of software to deal with on the note 7 also it does look like most of the lag as been added by USA networks, so not a big problem in the eu

NotReallySamsungFan
NotReallySamsungFan

RAM management probably won’t be fixed. It’s gone 6 months untouched on the S7 and this is the same hardware. Networks don’t “add lag” they add bloat ware but as long as there aren’t any services running in the background it should only reduce storage capacity.

Deliximus
Deliximus

That’s bull. I’ve used every Note since the first one, I can tell you that note 7 is the best performing one thus far. Is it a big jump from Note 5? No. But waterproofing and camera are a big deal to me. it’ll also improve with every update. I also use Benson approved cables to minimize the risk of damage.

Crazy Johnny
Crazy Johnny

Coming from a Note 3, I was worried about battery life. So far, it’s been great! I would’ve preferred at least 4,000 mah, but Samsung prefers a skinny Note over beefy battery. I haven’t experienced any problems with battery life, performance, RAM issues, or UI. I removed bloatware on Day 1, so can’t really comment on that. The “nice design” is the least of my concerns. I’ve always stuck with the Note for it’s function, not fashion.

Amarganth
Amarganth

Hahahahaahah so many fanboys mere hours ago were saying how it’s fake hahahahahaahhaha feeeeel that cognitive dissonance. Must be terrible trying to justify your $1000 shiny ego fap hahahahahahahhha

Crazy Johnny
Crazy Johnny

I paid $850.00 for mine, with a free 256GB Micro SD Card. So, that puts the cost at about what I paid for my Note 3 back in 2013. I actually didn’t want a phone with a sealed battery, but battery life has exceeded my expectations. I just wish it had a flat screen, and I wish they would’ve spent their money on a stronger processor as opposed to a glass body and an iris scanner and useless edges. Also, the screen could’ve been wider. It comes with a stylus, so why are they turning it into a skinny one-handed… Read more »

GNoteuser
GNoteuser

hopefully Samsung gets on top of the problem and resolves this quickly.

j2001m
j2001m

See my above reply, they have done