Samsung is not feeling the love from its carrier partners in the United States. The country's second-largest carrier AT&T was the first to announce that it was suspending Galaxy Note 7 sales and that it would no longer hand out replacement units to customers who are still in possession of a recalled Galaxy Note 7. T-Mobile followed suit and now the country's largest mobile carrier Verizon has confirmed that it's suspending Galaxy Note 7 sales as well.
There have been more than ten reports of replacement Galaxy Note 7 units exploding and catching fire in the past week. There appears to be an issue with these supposedly safe devices which can't be swept under the rug. Samsung has only said that it's working diligently with authorities to investigate the reports, it's yet to confirm if a safety issue exists. A report out of Korea this morning claimed that Samsung has temporarily suspended production of the Galaxy Note 7 but the company hasn't officially confirmed this yet.
Verizon has sent out the following statement:
Samsung is working with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. While the investigation is underway, Verizon is suspending the exchange of replacement Note7 smartphones. Any Verizon customer concerned about the safety of their replacement Note7 smartphone may take it back to the original point of purchase to exchange it for another smartphone. Verizon online customers may also exchange their replacement Note7 smartphones at Verizon stores.
Like its rivals, Verizon is allowing customers who have a replacement Galaxy Note 7 to exchange it with any other device in its lineup, all they need to do is take their handset back to where they purchased it from. It's only a matter of time before Sprint jumps on the bandwagon as well. There's no saying how long it might take for this matter to be resolved once and for all.
