Join us on Telegram | Early Samsung Black Friday deals, check them out right now!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Samsung now investigating reports of replacement Galaxy Note 7 units overheating

Phone
By 

Last updated: September 28th, 2016 at 23:54 UTC+01:00

Samsung’s Galaxy Note 7 replacement program has been underway for a couple of weeks now. It’s voluntarily replacing all Galaxy Note 7 units that have been shipped since the handset was released last month. There have been some reports of overheating issues with replacement Galaxy Note 7 units which are supposed to have a battery that doesn’t explode unexpectedly. Samsung has now said that it’s investigating these reports.

Samsung has confirmed to The Wall Street Journal that it’s looking into reports out of South Korea and the United States that new Galaxy Note 7 units are overheating. Some consumers who reported this issue said that the new handset would get too hot to place next to the ear during a phone call. Samsung has already promised to replace one such customer’s handset. “There have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern,” the company said in a statement issued to the scribe, adding that in normal conditions “all smartphones may experience temperature fluctuations.”

The company has acknowledged these complaints and said that it’s working to resolve individual cases through its warranty process and customer service. It’s yet to confirm what might be causing this issue and whether it’s something that other Galaxy Note 7 owners need to be concerned about.

Source Phone Galaxy Note 7Galaxy Note 7 recall
Load 10 comments

You might also like

Samsung’s tomb of lost features is now looking sadder than ever

Samsung has removed a lot of features from its flagship products over the years.

  • By Mihai Matei
  • 2 years ago

Galaxy S10+ screen protector almost perfectly fits a Galaxy Note 7

Remember the Galaxy Note 7? The last of Samsung’s flagship smartphones with the traditional home button and big bezels met an unfortunate early demise, and the company moved on to the Galaxy S8 and introduced us to the Infinity display, which threw away most of that bezel and the home button for a higher screen-to-body […]

  • By Abhijeet Mishra
  • 4 years ago

Here’s some explosive news: Galaxy Note 7 just got certified with Oreo

Samsung hasn’t yet been able to release the Android 8.0 Oreo update for the one flagship it was able to fall back on when the Galaxy Note 7 met its untimely demise, but someone at the company sure had enough time to test Oreo on the discontinued Note 7 and send it to the Wi-Fi […]

  • By Abhijeet Mishra
  • 5 years ago

Fact or fiction? Galaxy Note 8 has ‘most generous battery capacity’ of any Note series device

Now, before you reach for those pitchforks, let me say that the words in the title aren’t mine or one of my colleagues’ at SamMobile. They come straight from Samsung, or at least from the company’s Samsung Members app, from a section on official performance tips for the Galaxy Note 8. And, frankly, if we […]

  • By Abhijeet Mishra
  • 5 years ago

Samsung Spain hands out 200 free Galaxy Note 8 units on a plane

Samsung’s reputation took a hit because of the Galaxy Note 7. The handset’s faulty battery made it a fire risk so it was quickly banned from airplanes. The airlines actually started making announcements that the Galaxy Note 7 was not allowed in the cabin. The company bounced back with the Galaxy Note 8. The great […]

  • By Adnan Farooqui
  • 5 years ago

Customers can now pre-order the Galaxy Note FE in Malaysia

It was reported a couple of weeks back that the Galaxy Note FE launch might take place in Malaysia. It’s going to be the first country outside South Korea to receive the refurbished version of the Galaxy Note 7. The confirmation about the Galaxy Note FE Malaysia launch came through last week. Customers who want […]

  • By Adnan Farooqui
  • 5 years ago