Phone

Here’s what’s causing the Galaxy Note 7 batteries to explode

By now you may have heard that Samsung has issued a global recall for the Galaxy Note 7 due to 35 cases of the handset’s battery exploding while it was being charged. The most recent case was reported in Australia a couple of days after Samsung confirmed the battery cell issue and immediately stopped sales. It has now shed light on the reason behind this problem that’s causing a lot of headaches for the company, not to mention that it’s likely going to be a $1 billion hit for Samsung.

Samsung has posted a brief Q&A on its UK website to provide more information about how the recall is going to work. Interestingly, it’s not calling this recall a recall. Under the “Is this considered a Recall?” question, the company answers that “Although this is isolated to a battery cell issue, we are prioritising the safety of our customers first so, we are voluntarily replacing Galaxy Note7 devices with a new one.”

Nevertheless, moving on to what’s actually causing this. Samsung found out in its investigation that this battery cell issue leads to the battery overheating when the anode-to-cathode come into contact, it describes this as a “very rare manufacturing process error.”

It also clarified that as of September 1, 35 cases had been reported through Samsung’s customer service centers with 17 being reported in Korea, 17 in the United States and 1 in Taiwan. Addressing media reports that these faulty batteries were sourced from Samsung’s own battery making division – Samsung SDI – the company did not provide a precise answer. “We are working with multiple suppliers to ensure we conduct a rigorous inspection process and we do not anticipate any further battery issues,” is all that it’s saying about these reports.

Samsung has already detailed how it’s going to go about replacing or refunding handsets that were shipped out to customers prior to the recall announcement.

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HomerS66
HomerS66

According to Phone Arena, all battery cells are produced by Samsung SDI but the cell packaging is done by different companies like ATL (which are unaffected) and ITM Semiconductor (which are affected).

Solun
Solun

Finally someone with some information. Thanks

sociologist
sociologist

It appears we will see a S8 sooner than we thought because of this happening to the Note 7 and the Note 8 too. Maybe Samsung will finally go back to a removable battery and IR blaster if they want to recover from this major set back

Solun
Solun

You learn by mistakes. This happened now so it probably won´t happen in the future.

Issyman
Issyman

The Note 7 would have been great if it had a removable battery.

sociologist
sociologist

And an IR blaster

NextBigThing
NextBigThing

Will buy my Note 7 as soon as new devices are out!

deardevil
deardevil

this Note had everything to be great,with all the new stuff,but unfortunately this problem is going to put sales for this device very very bad,i think samsung is already thinking that 2017 fall is taking too long so they can release a new note. this Note7 had lost all trust from buyers.

Channel42x
Channel42x

I never pre-order stuff (especially electronics) or buy them when they’re not that long on the market yet. 99.9% are safe products, sure, just holding off a little to see other people their experiences. The Note7 confirms for me that it’s a good thing to wait and see what happens.

And by then, when I maybe decide to buy, the price might’ve been dropped a little bit & a few software updates have been rolled out to iron out some little bugs that might’ve been there.

Solun
Solun

Exactly. I remember buying the S4 just a few weeks after it was released. The software lagged a lot. After one update, the UI became perfectly fluid. If I waited longer, the phone would be issue free. Well, except the battery. It started to swell after a year and bloated out of proportion which caused the device to restart in an endless loop quite often. When I bought a new battery, I could see a huge difference, the new one was flat. I even have a side by side photo. What´s interesting is that Samsung didn´t learn. Because the battery… Read more »

perfectsolo
perfectsolo

If Samsung had remained original and given us removable batteries like they’re known to do we wouldn’t be hearing of recalls and losses but battery replacement. Now it’s no longer battery failure but defective phones. Restoring confidence in Note 7 is very difficult especially ad their greatest rival has announced their new products.

kkb19762015
kkb19762015

Who loves the Note series will stick with the Note7!

warlockba
warlockba

Lol, I doubt it – they would stick to the Note 4 … but we’ll see … You would not see that much ranting, otherwise. But hey, according to the press it is the best phone ever! Too bad it does not prove to be as such – had mine, sent it back, even before the battery fiasco – hot-potato-soap-bar phone … except the pen, there is no reason to stick to a Samsung phone nowadays; and just having the pen, without anything else – also does not justify the hefty budget. For me the Note is not a “coffee… Read more »

Solun
Solun

lol since when do phones show a “society status”? Everyone has a phone for a pretty much the same price except for some insane saudi guys who need it in gold or diamonds.

XavierAD
XavierAD

Since always..

manojmcn
manojmcn

Tricky, even if I am given a refund, not able to find such a feature rich phone among other manufactures. Yes iphone 7+ is there, but nothing in that excites me other than its sheer power & benchmarks. So have decided to use the phone carefully (not leaving it for charging for long unattended) till I get the replacement units in a week. Probably some goodies. S7/S7 Edge is selling here on a good promotion : Free Gear VR & 128 GB. Thinking tomorrow they may announce something good as token of appreciation for the inconvenience caused by the Note7… Read more »

remy035
remy035

mmm i dont know MAHERK22… my say : your note7 is not in the affected imei number range.

remy035
remy035

u can imei check on chinese samsung side.. if u have the bad on!
lucky me… n930fd… not the infected imei range say’s the website!
(also checked the sim2 imei 😉

maherk22
maherk22

The number is not eligible for the replacement program.

This is what I got when I checked my IMEI.

What does it mean?

maherk22
maherk22

I have the N930fd model, and it is made in China.
Should I be worried, or am I safe?

eHoolie
eHoolie

The recall is “world wide”. Are you on the world?

krakajap
krakajap

Are you reading or following sources?

“A statement from Samsung China has confirmed that the inventory sent for customers in China uses batteries from a different supplier which is why the Galaxy Note 7 recall does not affect customers in the People’s Republic.”

Please don’t take an author’s use of phrases like “global recall” at face value.

maherk22
maherk22

Thats my issue with the statement, it says inventory sent for the costumers in China, not the inventory made in China.

krakajap
krakajap

From what I gathered, it sounds like none of the final product is actually assembled in China… just parts. Final assembly and QC are done in Korea with parts that are approved for the destination country. I really have no idea though but you’d think if China had the possibility of stocking some of the bad product, they’d be a little more clear on which model has been issued a recall.

maherk22
maherk22

No need to be rude or act like a jerk.
And in case you missed it, Samsung said that those in China shouldn’t be worried, since Note 7 there comes equipped with the TDK batteries instead of the SDI ones.

eHoolie
eHoolie

No need to be butt hurt. “Rude” or “jerk” are subjective terms. Are you triggered or something?

perfectsolo
perfectsolo

Not worldwide. Chinese versions aren’t affected because the batteries were manufactured by a different company, TCL, instead of Samsung SDI.

NOTESAMX
NOTESAMX

the battery of Galaxy Note 7 is different in the Chinese model produces another manufacturer

xyaqubx
xyaqubx

What a mess.First Carphone Warehouse telling me to contact Samsung , after contacting them been told they will contact me , yesterday got email from Samsung Europe saying I should be contacted by Carphone Warehouse, today got phone call from Samsung (sounded like was from India and guy was repeating stuff from email like machine) saying same thing .So decide call Carphone Warehouse, they redirect phone call to Samsung customer service which is close now.I traveling outside the country on 23 September, my Note 7 is restarting 3-5 In the day , gets hot. Don’t have other phone to use.Carphone… Read more »

DarthSidux
DarthSidux

Sounds like ‘great’ customer service. /sarcasm