Only this weekend! Samsung Discover deals! Galaxy S24 Ultra, Watch 6, Z Fold 5 or, Z Flip 5.

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Notifications
    News for you

    Here’s what’s causing the Galaxy Note 7 batteries to explode

    Phone
    By 

    Last updated: September 8th, 2016 at 19:23 UTC+02:00

    By now you may have heard that Samsung has issued a global recall for the Galaxy Note 7 due to 35 cases of the handset's battery exploding while it was being charged. The most recent case was reported in Australia a couple of days after Samsung confirmed the battery cell issue and immediately stopped sales. It has now shed light on the reason behind this problem that's causing a lot of headaches for the company, not to mention that it's likely going to be a $1 billion hit for Samsung.

    Samsung has posted a brief Q&A on its UK website to provide more information about how the recall is going to work. Interestingly, it's not calling this recall a recall. Under the “Is this considered a Recall?” question, the company answers that “Although this is isolated to a battery cell issue, we are prioritising the safety of our customers first so, we are voluntarily replacing Galaxy Note7 devices with a new one.”

    Nevertheless, moving on to what's actually causing this. Samsung found out in its investigation that this battery cell issue leads to the battery overheating when the anode-to-cathode come into contact, it describes this as a “very rare manufacturing process error.”

    It also clarified that as of September 1, 35 cases had been reported through Samsung's customer service centers with 17 being reported in Korea, 17 in the United States and 1 in Taiwan. Addressing media reports that these faulty batteries were sourced from Samsung's own battery making division – Samsung SDI – the company did not provide a precise answer. “We are working with multiple suppliers to ensure we conduct a rigorous inspection process and we do not anticipate any further battery issues,” is all that it's saying about these reports.

    Samsung has already detailed how it's going to go about replacing or refunding handsets that were shipped out to customers prior to the recall announcement.

    Source Phone Galaxy Note 7Galaxy Note 7 recall

    You might also like

    Galaxy Note 7 fiasco might have given Oppo an important employee

    Galaxy Note 7 fiasco might have given Oppo an important employee

    Samsung and Oppo recently found themselves competing in the foldable phone market even though they barely operate in the same regions. However, OnePlus is an Oppo subsidiary representing its parent company in the foldable phone segment outside China. OnePlus's first Z Fold-like foldable device called ‘Open' is essentially the same Oppo Find N3 announced for […]

    • By Mihai Matei
    • 5 months ago
    Samsung no longer shies from remembering the Galaxy Note 7

    Samsung no longer shies from remembering the Galaxy Note 7

    Samsung doesn't pretend like the Galaxy S23 Ultra isn't the spiritual successor to the now-canceled Galaxy Note series. The company embraced this identity, and in some of its online stores for key regions, it even dedicated an entire “Upgrade your Galaxy Note” section on Galaxy S23 Ultra landing pages. In this section dedicated to Galaxy […]

    • By Mihai Matei
    • 8 months ago
    Samsung’s tomb of lost features is now looking sadder than ever

    Samsung’s tomb of lost features is now looking sadder than ever

    Samsung has removed a lot of features from its flagship products over the years.

    • By Mihai Matei
    • 3 years ago
    Galaxy S10+ screen protector almost perfectly fits a Galaxy Note 7

    Galaxy S10+ screen protector almost perfectly fits a Galaxy Note 7

    Remember the Galaxy Note 7? The last of Samsung's flagship smartphones with the traditional home button and big bezels met an unfortunate early demise, and the company moved on to the Galaxy S8 and introduced us to the Infinity display, which threw away most of that bezel and the home button for a higher screen-to-body […]

    • By Abhijeet Mishra
    • 5 years ago
    Here’s some explosive news: Galaxy Note 7 just got certified with Oreo

    Here’s some explosive news: Galaxy Note 7 just got certified with Oreo

    Samsung hasn't yet been able to release the Android 8.0 Oreo update for the one flagship it was able to fall back on when the Galaxy Note 7 met its untimely demise, but someone at the company sure had enough time to test Oreo on the discontinued Note 7 and send it to the Wi-Fi […]

    • By Abhijeet Mishra
    • 6 years ago
    Fact or fiction? Galaxy Note 8 has ‘most generous battery capacity’ of any Note series device

    Fact or fiction? Galaxy Note 8 has ‘most generous battery capacity’ of any Note series device

    Now, before you reach for those pitchforks, let me say that the words in the title aren't mine or one of my colleagues' at SamMobile. They come straight from Samsung, or at least from the company's Samsung Members app, from a section on official performance tips for the Galaxy Note 8. And, frankly, if we […]

    • By Abhijeet Mishra
    • 6 years ago