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Samsung Oreo update episode has left its most loyal fans infuriated

I’m certainly not the only one who feels that Samsung users have got the short end of the stick with Oreo. Many of our readers, who are some of the most loyal Samsung fans, have consistently been criticising the company for the delay and some have ever said that they may never buy a Samsung smartphone again because the company’s update process is a nuisance.

Galaxy S8 and Galaxy S8+ owners have been anxiously awaiting the release of Android 8.0 Oreo ever since the beta program was launched. After running the program for six months, Samsung finally released the Oreo update for last year’s flagship earlier this month only to halt the rollout due to unexpected issues. The company has resumed the rollout today but the new firmware has only been released over-the-air in Germany so far.

It boggles the mind that a company the size of Samsung conducted what should have been a thorough beta test and yet wasn’t able to deliver a major Android update devoid of issues that could cause it to pull the update once it had started rolling out.

Google launched Android 8.0 Oreo on August 21, 2017 and its Pixel handsets were unsurprisingly the first devices to receive the new Android platform update. Samsung took more than two months to announce the Android 8.0 Oreo beta program for the Galaxy S8 and the Galaxy S8+ on November 2, 2017. On November 27, Sony released Android 8.0 Oreo for the Xperia XZ and XZs. Samsung’s beta ended January 26, 2018 in the United States and earlier in other markets with Samsung finally rolling out a stable version on February 8.

We exclusively reported last week that Samsung has halted the Galaxy S8 Android Oreo release due to unexpected reboots reported by users and that it’s now developing a new firmware version for the handset. It finally started rolling out the new Oreo firmware version for the Galaxy S8 and the Galaxy S8+ today.

It goes without saying that we’ll be well into the month of March 2018 before the Oreo update makes its way to Galaxy S8 owners across the globe, which means that Samsung’s current flagship smartphone is going to receive the latest Android platform update seven months after it was originally launched. Users with carrier-branded devices will have to wait even longer. Other devices, like the Galaxy Note 8, may not get it before May. That’s also when Google I/O 2018 takes place and where Google will officially unveil Android P, the next major Android platform update. Oreo will essentially be outdated by the time it arrives on Samsung’s $1000 phablet.

Samsung hasn’t explained why it takes the company up to six months to get the update ready for at least two of its main devices. Nobody is asking Samsung to update its entire lineup of compatible devices on the very same day, but Galaxy S8 owners are justified in asking the company why with the considerable resources at its disposal has Samsung not been able to do a better job of getting the Oreo update ready? Samsung fans are particularly irked when they see that smaller OEMs like Motorola, OnePlus, Xiaomi and Sony have already released Oreo for multiple models while Samsung still seems to be struggling with two.

We have seen many comments from readers questioning whether Samsung even cares about its customers enough to ensure timely major updates if not for all then at least for its flagship models. One can understand that OEMs need time to make their own tweaks to the update, test it and then get it approved from Google, but the question is does it really take a company the size of Samsung more than six months to do it for merely two handsets?

We recently reported that Samsung has started developing the Android 8.0 Oreo update for the Galaxy A7, Galaxy A5 and the Galaxy Tab S3. No evidence has surfaced so far to suggest that these devices will get Oreo at any point in the near future. No to mention that there’s still no timeframe for the Galaxy Note 8 Android Oreo release.

There’s a theory floating around which suggests that Google could possibly be pushing OEMs to delay major Android updates for their handsets to keep the latest version of its mobile platform exclusive to Pixel handsets for as long as possible. If that were true then Sony’s Xperia XZ1 wouldn’t have been the very first smartphone on the market to ship with Oreo out of the box. It was released even before Google unveiled its Pixel 2 and Pixel 2 XL handsets last year. So if that’s not the case, what reason does Samsung have for such a long delay? One can hardly take claims of quality control at face value when the update it has been working on for six months gets pulled because of an unexpected issue that should have been discovered and fixed during the beta phase in the first place.

Pardon my French but what crappy reason could Samsung have for all of this? If that wasn’t enough, the radio silence from Samsung is particularly infuriating for the company’s fans. Our readers express their frustration at this time and again. Samsung has kept its customers completely in the dark about which Samsung handsets will receive Oreo and when. It hasn’t even felt it worth its time to end confusion about whether or not the Galaxy S6 will get Oreo despite several conflicting reports with one involving its own carrier partner.

Many users just want a clear answer which you can probably imagine doesn’t come from the PR department. The public relations department’s standard line is that the company cares about its customers and works diligently to ensure that updates are bug-free. Samsung fans, many of whom tend to be technology enthusiasts, really don’t care for the boilerplate PR mumbo-jumbo. They would much rather have the truth even if they don’t like it and I certainly count myself among them.

Android is infamous for fragmentation. Android 8.0 and Android 8.1 combined account for merely 1.1 percent of all Android devices. Google is about to reveal Oreo’s successor in a couple of months and yet the latest iteration is yet to power even 2 percent of all Android-powered devices out there. This begs the question if Google really is serious about fixing this fragmentation issue, should it have limitations in place to ensure that OEMs release major platform updates in a timely fashion? Or would the company not want to do that in favor of positioning its Pixel handsets for customers who always want to have access to the latest software?

I feel that it’s time that Samsung was more open with its customers. Give them straight answers instead of keeping them in the dark. They’ll certainly appreciate the company for it even if they don’t particularly like what it has to say.


How has this entire Samsung Galaxy S8 Oreo update episode made you feel? Have you reconsidered sticking with Samsung for the future? Share your thoughts with us in the comments section. below.

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prking
prking

The S8 is a premium device that cost £700+. In no way does Samsung provide a premium service. It has the resources to provide monthly security updates and timely firmware upgrades. But it doesn’t. Why?

Why does it choose to operate secretive, reactive, defensive customer service? Instead of proactive, open and positive service ?

Perhaps Samsung should think carefully how this disappointing service could affect their future sales.

peterkitsikoudis
peterkitsikoudis

I used to have all Samsung flagships from Note 2 to S7 edge. Now I am typing from a BlackBerry Passport. I don’t even have an app for Facebook so I don’t make a big deal for an os update. 🙂 I came here to find a reason to buy a new device but I didn’t find any. Life without notifications for over a year now is better trust me. If you are a youtuber, app dev or anything related with technology you need these devices. If you are a person like me who matches investors with startups all you… Read more »

Tahab786
Tahab786

I think again Samsung has stopped Oreo because of Samsung S9

TodesUrteil82
TodesUrteil82

And that’s why I didn’t buy the S8 and will not buy the S9. If people stop buying the latest devices and state their reason publicly that it’s due to firmware updates maybe then samsung will listen, but as long as people run for the shops and wait in lines for days to purchase the latest model this will not change. I have stated this years ago with the S6/edge. Samsung don’t care about the consumer and never will, they just want to sell their latest device and make money. Firmware is not a priority and never will be (for… Read more »

tommywe
tommywe

I feel like most of the disappointed Samsung fans feel. After having galaxy S1, S2, S3, S5, S6 edge – I switched to Xiaomi. Recently Xiaomi also has the option of pure Google OS medium+ category phone, at a cheap price. But I bought their flagship…

tim54
tim54

Oreo… Meh! Security patch on October last year with March in a couple of days is surely annoying!

zcaldeira
zcaldeira

I am from Portugal and loyal fan off Samsung along ago, but i think because this reason the next time i need to buy a new phone i go to Huawei or Iphone.I don’t understand this big delay of the updates.

Siddharth .S. Nayak
Siddharth .S. Nayak

People are getting infuriated by the bad oreo update on S8. There is a budget device J7 Prime which sells maybe 5-6times more than S8, Samsung ruined its charging and battery with the nougat update which hasn’t been fixed even after 5months. The proof for this lies in the samsung community forum where there are 1000s of posts of people reporting this issue and samsung has done nothing. Instead they have completely stopped update for this device since 2.5months. I myself have 2 of this handset and around 6 of my friends also have the same device. Everyone has the… Read more »

Elyssa Mae
Elyssa Mae

Well J7 Prime Y models have not been updated for more than a year. Still stuck at June security patch. I feel like my phone is prone to hacks and security issues. Sad.

tbmorris51
tbmorris51

If Samsung would get rid of their crappy Touch Wiz interface and simply provide their Apps for us to download if we wanted to, we could have these OS updates much sooner. It is no wonder they have issues. The last Samsung phone I bought was an S3 and it too was loaded with what I would call Junkware. I decided to give Samsung a chance again this year with the note 8, and am sorry I did.
Back to pure Google phone for me once the Note 8 dies.

justinut0909
justinut0909

Just boycott them. That how it works. I will not buy any Samsung products until I see their improvements. Frustrated enough.

Ever502
Ever502

Es lamentable lo que hace samsung yo tengo un samsung a5 2017 y creo q nunca vere android 8.0 Oreo y tenia pensado cambiarlo x el s9 pero viendo como no cumple creo q optare por opciones diferentes

afiqsabri
afiqsabri

Lets be practical, what are the features that we need so bad that the nougat aren’t good enough, happy with nougat..

mariogrc
mariogrc

I like to know, why my previous comment didn’t allowed?

Pradeep Kumara
Pradeep Kumara

World No one largest Phone sellar..Samsung. don´t break the ❤ of your valuable customers . Most serious thing is..heart beat of your valuable customers. Keep your valuable customers around Samsung. Please dont keep quite any more…plzzzz…still my1st choice Samsung. 💘 you SAMSUNG .

gelsing
gelsing

Ich habe das Galaxy 7 edge und das war das letzte Handy von Samsung
das neue heist Huawei mate 10 pro

yooho52
yooho52

I have Galaxy Tab A 10.1(2016). Until now, I got one update Nougat 7.0. But I don’t understand why my Tab in the list of will GET or NOT Oreo update. Maybe Samsung want leave pass 2 years…

Bips Shovs
Bips Shovs

I am using a samsung since Star Touch n currently own a S7 black pearl 128 gb model. However this Oreo fiasco has made me think that I need to check iPhone as my next buy.

bossdeboss88
bossdeboss88

I have Samsung S8 now but next phone will be an Iphone

tailgunner9
tailgunner9

Sure seems they do not care ABOUT ITS CUSTOMERS, just Selling new phones. VERY Disappointed in Samsung!!!!

majid bukhari
majid bukhari

I am big fan of samsung…. but this time i m really dissapointed

mikahardware
mikahardware

The firmware CRB7 available is not flashable via odin because there are lz4 files !!!

soufianetsgo
soufianetsgo

i m from morocco i can use CSC germany with odin ??

majid bukhari
majid bukhari

No samsung againnn……😡😡😡😡

janvugteveen
janvugteveen

I have tried the oreo firmare you posted on your website for s8+ SM-955F Germany today, but the download did NOT work. Rebooted the system again. Followed the usual steps and i’m a premium subscriber. I’m in the Netherlands, but usually is not a problem for updating. Perhaps the usual way does not work anymore?? I can’t comment on the update page, that’s why i’m commenting here.

djshab
djshab

#janvugteveen
I managed to download the s8 ( G950FXXU1CRB7 version today but then I’ve returned to download the s8+ version but the page has vanished !! can you still find the download page where you are ??? .
As I’ve said I’ve got the s8 version but not the s8+ version. Oh and make sure your using the latest Odin version 3.12.7 .. something to do with a compression issue with other older versions. let me know how you get on please… kindest regards 🙂

janvugteveen
janvugteveen

I also can not find it at the moment. I’m using the latest odin version. I don’t know what the problem might be, but i’ve always used the method as described without any problems to get the updates early, beacause Samsung is very, very slow. I am a loyal samsung customer, because they always thought they had the best overall package. Now i am really pissed and think i’m going to switch to another brand. I also assume sammobile tests the firmware after this debacle to be sure, because the only reason for a premium membership is that i can… Read more »

Nedrozak
Nedrozak

It doesn’t bother me that much that the update was halted. Big deal they found a critical bug and they wanted to fix it. Like every company should. I am sticking with Samsung because there is none better alternative. I am not going the i-Sheep route neither the all the China made phones (Xiaomi, Huawei, OnePlus etc.). The next phone to upgrade from my S8 is S10/SX (depends how they call it).