Tips & Tricks

Here’s how to fix the screen freezing bug on your Galaxy Note 5

So you’ve just gotten your hands on a shiny new Galaxy Note 5, only to find that its gorgeous 5.7-inch Super AMOLED display continuously freezes on you and stops responding. Pretty frustrating, huh? Yeah, we think so, too. Thankfully, there’s a super-easy fix that prevents the freezing from occurring repeatedly.

Here’s what to do:

  1. Turn off your Note 5 by holding the Power button and selecting Power Off from the on-screen menu.
  2. Hold the Power, Volume Up and Home buttons simultaneously until the Android mascot appears on the screen.
  3. A recovery menu should appear. Using the Volume Down button, highlight the option entitled ‘Wipe Cache Partition’, and click the Power button to select it.
  4. Press the Power button again to reboot the system.

After following the steps above, you should find that your Note 5’s display does not freeze anymore as you’ve wiped the cache that was causing it malfunction in the first place. If you happen to run into any issues along the way, do be sure to let us know in the comments section below, and we’ll do our very best to get you back on track.

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dhanudada
dhanudada

i have wiped cache and also formated the device but after 2-3 days it comes again ….what shall i do? plz convey msg to samsung for fix

andres ross
andres ross

No freezing up on my tmobile variant all good here in cali…I use the shit out my fones just a few hiccups here and there but nothing to bitch about…

J3001m
J3001m

News flash news flash
Samsung was right to remove the sd card and go to ufs
Apple is using there own ver in the new iPhone I.e. The hd is just as fast, no joke

Channel42x
Channel42x

The problem shouldn’t have been there in the first place… 🙂

Sergiovc87
Sergiovc87

Note 5 decepción

ThaiM
ThaiM

But you know, it’s a “power user” device. Too cute.

Ionut Ciprian
Ionut Ciprian

I don’t think this is normal. Not every android user is a power user like most of us. More than this we are talking about a Note 5 which is mostly used for business. Imagine doing this procedure whille you are in a meeting or in the middle of a presentation. Simply frustrating.
I think this is unacceptable. When you pay a lot of monney for a premium device you simply expect this to work.

lcmazza
lcmazza

“When you pay a lot of monney for a premium device you simply expect this to work.”

That’s called iPhone.

Ionut Ciprian
Ionut Ciprian

I think you are right.

ioannis_m
ioannis_m

Simplest solution is to go to phone storage>find Cache>delete and reboot device.

webergti
webergti

And what happens when the cache gets full again with yunk files Oh and didn’t samsunk say the there 5.1.1 devices are well optimize what happend i guess the lag / frozen screens / suden death / unresponsive and stuttering experience will never leave samsunk I guess they figure is the only thing staying with us we should keep it lol

chidisstillfly
chidisstillfly

Why? Why do you even come to a Pro-Samsung site just to do this? I am assuming you don’t have a Samsung device so why even read? Why comment? Why even sign up for an account if none of this has anything to do with you? Don’t you have anything else better to do? Can’t you use your time more productively?

webergti
webergti

Dude I have more Samsung devices then you from 5 tv’s to washer dryer microwave range dishwasher refrigerator 2 vacuum tube home theaters 2 BR payer 1 vacuum audio dock 3 printers 1 all in one pc 1 nx300 camera a camcorder desktop dock for galaxy devices 2 Gear fit’s Galaxy Gear Gear VR Gear Circle Game Pad Gear Circle MHL adapter usb to micro usb a tab 2 10.1 tab 3 8.0 note 8.0 and 2 tab s at one point had 4 Galaxy S3 then it was 2 Galaxy S4 and 2 S5 then went to what now… Read more »

j2001m
j2001m

This problem is fro transfer files over and as nothing to do with the software, unlike the open door hack to get all images and edit contacts on all iPads and iphome running ios9