SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Here’s how to fix the screen freezing bug on your Galaxy Note 5

Tips & Tricks

Last updated: September 28th, 2015 at 13:48 UTC+02:00

So you’ve just gotten your hands on a shiny new Galaxy Note 5, only to find that its gorgeous 5.7-inch Super AMOLED display continuously freezes on you and stops responding. Pretty frustrating, huh? Yeah, we think so, too. Thankfully, there’s a super-easy fix that prevents the freezing from occurring repeatedly.

Here’s what to do:

  1. Turn off your Note 5 by holding the Power button and selecting Power Off from the on-screen menu.
  2. Hold the Power, Volume Up and Home buttons simultaneously until the Android mascot appears on the screen.
  3. A recovery menu should appear. Using the Volume Down button, highlight the option entitled ‘Wipe Cache Partition’, and click the Power button to select it.
  4. Press the Power button again to reboot the system.

After following the steps above, you should find that your Note 5’s display does not freeze anymore as you’ve wiped the cache that was causing it malfunction in the first place. If you happen to run into any issues along the way, do be sure to let us know in the comments section below, and we’ll do our very best to get you back on track.

Tips & Tricks Bug FixGalaxy Note 5
Load 14 comments

You might also like

Galaxy Note 5 and Galaxy S6 series receive surprise firmware update

Samsung officially dropped support for the Galaxy Note 5 and the Galaxy S6 series more than two years ago. The …

  • By Mihai Matei
  • 2 years ago

Galaxy Note 5 and Galaxy S6 edge+ will not get monthly security update …

Samsung has now confirmed that the Galaxy Note 5 and the Galaxy S6 edge+ will no longer receive monthly securi …

  • By Adnan Farooqui
  • 4 years ago

Galaxy Note 5 and Galaxy S6 edge+ get August security patch update

Is the software update scene for flagship phones undergoing a change at Samsung, or is it just a one-time thin …

  • By Abhijeet Mishra
  • 4 years ago

Specs comparison: Samsung Galaxy Note 9 vs Galaxy Note 5

The Galaxy Note 9 has been officially announced today. Samsung fans have long been looking forward to this new …

  • By Adnan Farooqui
  • 4 years ago

Galaxy Note 5 updated with July 2018 security patch

Samsung is pushing out a security update to the Galaxy Note 5 in some countries, including Argentina, Colombia …

  • By Abhijeet Mishra
  • 4 years ago

T-Mobile: Galaxy S6, S6 edge, S6 edge+ and Note 5 Oreo update is a go

Is Samsung actually planning to surprise us all by providing a third major update to an existing phone? Nort …

  • By Abhijeet Mishra
  • 4 years ago