[Poll] Samsung is working on a fix for the Galaxy S9’s call drops issue

Home / News / [Poll] Samsung is working on a fix for the Galaxy S9’s call drops issue

Calling isn’t the most important function a smartphone is used for, but that doesn’t mean there is an excuse for calls not working properly on a mobile device in this day and age, and certainly not on flagship smartphones. Unfortunately, there seems to be no dearth of issues related to phone calls on the Galaxy S9 and Galaxy S9+. There have been many reports since the phones were launched that calls tend to go mute or get dropped altogether for no rhyme and reason, and a moderator on the Samsung Community in Poland has confirmed that call drops are indeed an issue on Samsung’s latest top-end phones and the company is working on a fix.

Calls go mute for up to 20 seconds

A majority of complaints say that the Galaxy S9 and S9+ often mute calls – only the person at the other end is able to hear the voice of the Galaxy S9 user when that happens, and it can take up to 20 seconds for the call to start working normally. For some, calls also disconnect after a few minutes, and while this isn’t as widely reported as the issue with calls going mute, call drops don’t seem to be a minor issue, either. Samsung had recently released a Galaxy S9 update that improved call stability, but it doesn’t look like these problems were fixed in the update.

One of the company’s forum moderators has said that the company is diagnosing the issue and working on a patch, but there’s no word on when the fix will be rolled out. We hope Samsung manages to slip it in with the update for the April 2018 security patch, which is yet to make to make its way to the Galaxy S9 and S9+. The next update is also expected to provide a fix for the dual SIM Galaxy S9 not showing missed call notifications, though that particular issue seems to be limited to the countries where Samsung’s flagship phones come with built-in caller ID and spam protection.

Have you run into issues with calls on your Galaxy S9 or Galaxy S9+? Let us know by voting in the poll below and by leaving a comment.

Have you run into issues with calls on your Galaxy S9 or Galaxy S9+
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AntroksRD
4 days 6 hours ago
AntroksRD

Mine does not have this issue.

’cause I don’t have it 🙁

snak3s
5 days 7 hours ago
snak3s

My phone shows full cell reception but when people try to call my phone’s unreachable. S9 Exynos in India on the Vodafone network

karelnovak
5 days 7 hours ago
karelnovak

I’m facing issue with S9+ Duos (XEZ Czech Republic) that during phone call via loud speaker after display is turned off that phone call is switched itself to normal earpiece.
Another issue that can’t recognize incoming call if it’s SIM1(private) or SIM2 (business) by any graphical symbol only via different melody (little bit useless when sounds are muted 🙂 ) And the last one that in call recorder doesn’t work properly but maybe it’s not a failure but feature due to security policy. The rest works like a charm with latest fw G965FXXU1ARCC 🙂

Dwarfer66
5 days 21 hours ago
Dwarfer66

Calling isn’t the most important function a smartphone is used for. Really?

ace123456
5 days 21 hours ago
ace123456

We want a better battery life on S9 or our money back ..there is a major diffrences between Qualcomm’s Snapdragon 845 that work very well and this the Exynos 9810 version’s considerably worse battery performance because Samsung merely programmed the core scheduler poorly , maybe an update sofware can resolv this serious problem.

ace123456
5 days 21 hours ago
ace123456

The reason for Samsung’s poor showing isn’t because the Exynos 9810 is a bad chip, or even that it’s inherently power-hungry; it appears that Samsung merely programmed the core scheduler poorly, resulting in clock speeds and voltage settings that aren’t appropriate for the task at hand.

With all that said, it doesn’t sound like Samsung’s rushing to come up with a fix for the Exynos variant of its latest phone. People who live in regions where that’s the version sold are simply out of luck this time around, and those with the Snapdragon model can gloat about their longer endurance.

VIRGIN KLM
6 days 13 hours ago
VIRGIN KLM

Interesting, my mom’s J5 2017 seems to have exactly the same issue. I wonder how related is to that.

6 days 23 hours ago
swissman22

Please what about the black screen crush ? I cant watch stranger things on Netflix

walkermoon
6 days 7 hours ago
walkermoon

Same here. Dark areas in videos look terrible.

deardevil
6 days 8 hours ago
deardevil

i have the same issue as well.

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