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[Poll] Samsung is working on a fix for the Galaxy S9’s call drops issue


Last updated: April 13th, 2018 at 23:37 UTC+02:00

Calling isn’t the most important function a smartphone is used for, but that doesn’t mean there is an excuse for calls not working properly on a mobile device in this day and age, and certainly not on flagship smartphones. Unfortunately, there seems to be no dearth of issues related to phone calls on the Galaxy S9 and Galaxy S9+. There have been many reports since the phones were launched that calls tend to go mute or get dropped altogether for no rhyme and reason, and a moderator on the Samsung Community in Poland has confirmed that call drops are indeed an issue on Samsung’s latest top-end phones and the company is working on a fix.

Calls go mute for up to 20 seconds

A majority of complaints say that the Galaxy S9 and S9+ often mute calls – only the person at the other end is able to hear the voice of the Galaxy S9 user when that happens, and it can take up to 20 seconds for the call to start working normally. For some, calls also disconnect after a few minutes, and while this isn’t as widely reported as the issue with calls going mute, call drops don’t seem to be a minor issue, either. Samsung had recently released a Galaxy S9 update that improved call stability, but it doesn’t look like these problems were fixed in the update.

One of the company’s forum moderators has said that the company is diagnosing the issue and working on a patch, but there’s no word on when the fix will be rolled out. We hope Samsung manages to slip it in with the update for the April 2018 security patch, which is yet to make to make its way to the Galaxy S9 and S9+. The next update is also expected to provide a fix for the dual SIM Galaxy S9 not showing missed call notifications, though that particular issue seems to be limited to the countries where Samsung’s flagship phones come with built-in caller ID and spam protection.

Have you run into issues with calls on your Galaxy S9 or Galaxy S9+? Let us know by voting in the poll below and by leaving a comment.

Have you run into issues with calls on your Galaxy S9 or Galaxy S9+
Via Source Phone Galaxy S9 PlusSamsung Galaxy S9
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