Many Galaxy phones with Exynos SoC can’t run Diablo Immortal at launch

Diablo is one of the world’s most popular video game intellectual properties. And although its journey began on PC, the IP has officially transitioned to mobile devices with the release of Diablo Immortal. Blizzard’s new mobile game is now available for Android and iOS. But unfortunately, countless Samsung Galaxy smartphone customers can’t join in the fun due to issues concerning Exynos chipsets.

Diablo Immortal has just launched on mobile devices, so the race to destroy hell’s monsters and gain better loot is on! Unless you have one of the following Samsung smartphones powered by an Exynos SoC:

• Galaxy A12
• Galaxy A13
• Galaxy A21s
• Galaxy A51 5G
• Galaxy A Quantum
• Galaxy S10 series
• Galaxy Note 10 series
• Galaxy F12
• Galaxy F62
• Galaxy M12
• Galaxy M13
• Galaxy M62
• Galaxy XCover 5

Newer Galaxy phones powered by Exynos can run Diablo Immortal

Update: It appears that newer Galaxy phones powered by Exynos — like the Galaxy S22+ — also have issues running Diablo Immortal properly and display visual glitches. See the screenshots below.

End of update. Original story follows:

The list above comes from a Diablo Immortal Reddit thread where Community Lead PezRadar acknowledges the issues related to Exynos-powered smartphones, adding that downloads for these particular phones could be disabled to prevent further distress (and possibly poor user reviews early on).

A fix should be ready “as soon as possible.” But for now, there’s not much that these affected Galaxy smartphone users can do other than to wait. Users that have tried playing Diablo Immortal on affected Galaxy smartphones powered by Exynos chipsets have reported graphical artifacts and other glitches that render the game unplayable.

Thankfully, newer Samsung Galaxy devices don’t seem to have any issues running Diablo Immortal, so if you want to give this new hack & slash game a try, you can find it on the Google Play Store.

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