Galaxy Fold Premier Service live in latest Samsung Members update

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Last updated: October 11th, 2019 at 22:36 UTC+02:00

The Samsung Members app has received an update in the US with new features for the Galaxy Fold, offering a taste of the Premier Service created by Samsung exclusively for Galaxy Fold customers. Galaxy Fold owners using Samsung Members version 12.02.02.2 can now receive support from a Fold Concierge via video chat or a dedicated toll-free number.

Galaxy Fold Premier Service rolls out Stateside

The Galaxy Fold is a unique device with a new form factor, new display technologies, and a few extra care instructions. The phone’s unique characteristics lead to a user experience that’s just as novel, and Samsung deemed it appropriate to create a special support service for the Galaxy Fold. Therefore, included in the phone’s $2,000 price is the Galaxy Fold Premier Service, which gives a direct line of communication with Samsung experts, i.e., Fold Concierges who offer 24-hour support and tailored guidance to Galaxy Fold owners.

Samsung Members version 12.02.02.2 opens this communication line, and following the latest update, Galaxy Fold users in the US can get in touch with a Samsung expert either via phone call or video call. The changelog also mentions “other feature enhancements and bug fixes” but doesn’t go into details.

If you reside in the United States and own a Galaxy Fold but you haven’t received the update and want to accelerate the process, you can download the latest Samsung Members version from our database.

Image of Galaxy Fold

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