Galaxy Fold Premier Service live in latest Samsung Members update

The Samsung Members app has received an update in the US with new features for the Galaxy Fold, offering a taste of the Premier Service created by Samsung exclusively for Galaxy Fold customers. Galaxy Fold owners using Samsung Members version can now receive support from a Fold Concierge via video chat or a dedicated toll-free number.

Galaxy Fold Premier Service rolls out Stateside

The Galaxy Fold is a unique device with a new form factor, new display technologies, and a few extra care instructions. The phone’s unique characteristics lead to a user experience that’s just as novel, and Samsung deemed it appropriate to create a special support service for the Galaxy Fold. Therefore, included in the phone’s $2,000 price is the Galaxy Fold Premier Service, which gives a direct line of communication with Samsung experts, i.e., Fold Concierges who offer 24-hour support and tailored guidance to Galaxy Fold owners.

Samsung Members version opens this communication line, and following the latest update, Galaxy Fold users in the US can get in touch with a Samsung expert either via phone call or video call. The changelog also mentions “other feature enhancements and bug fixes” but doesn’t go into details.

If you reside in the United States and own a Galaxy Fold but you haven’t received the update and want to accelerate the process, you can download the latest Samsung Members version from our database.

  • Model: SM-F900F
  • Dimensions: Unfolded: 160.9 x 117.9 x 6.9 mm Folded: 160.9 x 62.9 x 15.5 mm
  • Display: 7,3" (185.4mm) Super AMOLED
  • CPU: Qualcomm Snapdragon 855
  • Camera: 16 MP, CMOS F2.2 & 12MP, CMOS F1.5/F2.4Wide & 12MP, CMOS F2.4 Telephoto


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Dieser Hype um ein 2000,00 (ZWEITAUSEND!!!) Euro- Smartphone ist für mich nicht nachvollziehbar. 🤔 Klar kann/ darf man da/ dafür einen “besonderen” Service erwarten. Ja, ist auch etwas grundsätzlich “Neues”. Es ist trotzdem überhaupt nicht raus, ob Samsung jetzt dem FOLD die Defizite der “ersten” Serie DAUERHAFT ausgetrieben hat. Wird man sehen. Irgendwie scheint ja ein BEDARF nach so etwas zu bestehen. Muss letztendlich jeder für sich entscheiden. Mir würde jedenfalls das Geld leid tun. Mir “reicht” mein S10 Plus (preislich auch nicht gerade ein Sonderangebot, aber das nur nebenbei) voll und ganz. Den “Mehrwert”, den das “FOLD” bietet/ bieten… Read more »


Maybe, if you write in English, more people can read your comment…