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Samsung has once again shown the path upon which other OEMs must walk. Last month, the company announced a unique collaboration with iFixit that will soon allow customers to DIY-repair their Galaxy devices using official Samsung parts, iFixit tools, and step-by-step guides. Samsung has seemingly set a new trend because Google has just detailed a […]
After Samsung launched its new high-end smartphones, the Galaxy S20, Galaxy S20+, Galaxy S20 Ultra, and the Galaxy Z Flip, people have been busy tearing them up to see what's inside. We recently saw the Galaxy S20 Ultra and the Galaxy Z Flip go through iFixit's teardown process, and now it is time for the […]
Being a foldable smartphone, the Galaxy Fold features a complex design with protective display layers and intricate hinges. Naturally, all of this makes it a delicate device to use, lacking IP protection and requiring additional care. Adding to the list of concerns, a detailed iFixit teardown shows the Fold will be a very difficult device […]
Hot on the heels of its standard Galaxy S7 teardown, the folks over at iFixit have now published its deconstruction guide for the curved variant of Samsung’s flagship smartphone, the Galaxy S7 edge. Just like its non-rounded counterpart, the S7 edge earns a rather meagre repairability score of just 3 out of 10, with 0 […]
The Galaxy S24 series is getting all the attention nowadays, but your Galaxy S22 series device is treating you just fine. Whether you own the base model, the Plus, or the Ultra, you're not ready to give up on your Galaxy S22 just yet, and that's fine by us. We think the 2022 model is […]
Samsung launched the Self-Repair initiative in the USA a little over a year ago, allowing customers of select Galaxy devices to buy replacement parts and the necessary tools to perform DIY repairs. It's a program inspired by EU legislation and sustainability efforts, and sure enough, the Self-Repair initiative reached Europe earlier this year. It also […]
Samsung's Self Repair program is finally live in a handful of European countries, letting Galaxy device users buy spare parts and toolkits for convenient DIY repairs guided by official instructions. The program covers the Galaxy S20, Galaxy S21, and Galaxy S22 series, as well as the Galaxy Book Pro and Galaxy Book Pro 360. Not […]
Samsung's device care network in the USA spans the nation and is made possible with the help of more than 10,000 certified repair technicians. And as more customers care about durability and technical support, a recent study has shown that Samsung 5G phone customers climbed to the highest satisfaction rating thanks to Samsung's superior product […]
The American Customer Satisfaction Index Survey (ACSI) has placed Samsung Electronics America at the top of the customer satisfaction list for 5G mobile devices in 2023. ACSI ranked Samsung's 5G phones #1 in the USA for their overall quality, for product quality, and service quality. Samsung says 73% of consumers who are looking to buy […]
On average, Samsung Galaxy phones released in 2022 were the easiest to repair, based on a study that looks at the amount of time it takes for people to DIY-repair phones at home and the complexity of the step-by-step repair instructions found online. Samsung had the highest rating last year, followed by Apple, Motorola, Google, […]
A new trademark application filed by Samsung may have revealed the company's future plans related to its Self-Repair program. Judging by the filing, Samsung appears to be working on a new mobile app called “Self Repair Assistant.” The app's icon, shown in the trademark application, consists of a stylized cogwheel and wrench on a blue […]
Samsung's self-repair program is going live in the United States today. Galaxy S20 / Galaxy S21 series and Galaxy Tab S7+ customers can now refer to Samsung's Self-Repair program web portal, where they can purchase genuine replacement parts and iFixit repair tools. According to the tech giant, the idea behind the self-repair program is to allow customers to […]
Samsung will launch its self-repair program later this summer. Apple, which is Samsung's biggest rival in the mobile industry, is one step ahead of the Korean tech giant as it released its self-repair program last month. But first isn't always better, and by the looks of it, Apple's self-repair program is causing more headaches than […]
The global refurbished smartphone market spiked in popularity and beat expectations in 2021, with market analysts posting a 15% growth Year-on-Year. Apple maintained the lead as the largest used mobile device vendor, and Samsung followed in 2nd place but narrowed the gap with its rival. Refurbished smartphones are a part of the same circular economy […]
The Galaxy A13 5G debuted late last year, but the LTE model succeeded it to the market a few months later, in March 2022. The Galaxy A13 (LTE) has been reaching customers in more countries gradually throughout the month of March, and it is now available in France. Interestingly, one of the selling points Samsung is […]