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Last updated: May 17th, 2023 at 11:32 UTC+02:00
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Have you ever wondered what happens to your Galaxy phone after you hand it over to Samsung for repairs? Wonder no more. Samsung shared a 3-minute behind-the-scenes video detailing the process of getting a broken device up and running in perfect condition again.
Whether you visit a walk-in repair center or mail in your Galaxy device for repairs, Samsung's technicians will get the job done using the best practices, specialized tools, and genuine parts. Customers who choose the walk-in service option can even observe the servicing process.
The video also offers a sneak peek into one of Samsung's mail-in mobile repair facilities, which look and function similarly to an assembly line. The company's facility in Texas has 23,000 square feet (2,136 square meters).
Last year, Samsung made it even easier for Galaxy device customers to service their phones and have peace of mind. The company introduced Maintenance Mode through One UI 5.0, which Galaxy device users can enable before they hand in their phones and tablets for repair. When enabled, this mode restricts access to personal information by creating a separate, restricted user account for the Samsung technician.
And finally, if you're a DIY fan and you'd rather repair your Galaxy phone on your own without the help of a certified technician, Samsung can give you the tools and means to do it. The company partnered with iFixit last year and released a self-repair program in the USA for a handful of Galaxy devices. Through this program, users can access detailed instructions, get specialized tools, and use genuine parts to DIY-repair their Galaxy phones.
Mihai is a blogger and column writer at SamMobile. His first Samsung phone was an A800 which took a lot of beating, and a part of him still misses the novelty of the clamshell design. In his free time, he enjoys watching shows, documentaries, and stand-up comedy; listening to music, taking walks, and occasionally playing old(er) video games.
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