Firmware

Samsung customer reps still say Galaxy S8 and Note 8 will get Android 10

Hope is a good thing. What isn’t good is to keep giving someone hope only to disappoint them each time. But Samsung’s customer representatives love doing that, and they’re at it again. We’ve seen before how Samsung’s customer reps have said the Galaxy S8 and Galaxy Note 8 will be getting Android 10. That’s despite the fact that Samsung makes no mention of the two devices in its Android 10/One UI 2.0 update roadmap, and the company also only provides every device with two Android version upgrades.

But it seems the company’s customer care department is yet to get the memo, as they continue to say that the Galaxy S8 and Note 8 are eligible for the Android 10 update. This seems to be yet another case of Samsung’s customer reps having no clue, although it could also be a case of them simply telling customers what they want to hear. Either way, Samsung’s history with software updates indicates that the Galaxy S8 and Galaxy Note 8 will end their life on Android Pie (though we would love to be proven wrong).

Even if the Korean giant does end up sending out a third major Android OS update, it will probably start with more recent devices, like the Galaxy Fold, Galaxy S10, or the upcoming Galaxy S20. Unfortunately, we will only find out if that will happen in a couple of years once Android 11 or Android 12 come out.

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wantshisir
wantshisir

Samsung A30 which has “Exynos 7904” is getting Android 10 update, while Galaxy S8 Plus with “Exynos 8895” will not get Android 10 update…. This is outrageous.

Jokow yuanis
Jokow yuanis

Am praying it happens. Please sumsung.

Thanu bro
Thanu bro

Plz samsung make this possible as well

zamroni111
zamroni111

galaxy s series deserve 4 years of new software update just like what apple does for iphone.

Aweso
Aweso

Anyone who ever owned more than 1 samsung flagships knows their phones always go through 3 android versions (launch day version included). This is most certainly a case of “rep has no idea”.

insaner
insaner

In my humble opinion S8/S8+/Note 8 are still powerfull then this low range New ones that will receive like “J” Series. So it should get Android 10 with OneUI 2.0 too, especially that this update is more optimized then OneUI 1.0 which is already applied into these devices. It id just political thing…Samsung wants only money. Do Ok śr Apple nad Xiaomi. This is nie updates should work.

hakan_710
hakan_710

I do not buy Samsung phone (especially flagship) anymore. Because when we bought a flagship it comes with outdated Android version. Samsung is releasing new major Android version after 2-3 months. This is first major update. Then they are releasing second major update in 12-14 months. This is second. After all of this they say your flagship phone is old and it does not has hardware requirements. This not acceptable by me. What do you think?

justinut0909
justinut0909

What you said is correct if you buy Note series. S series is always up to date with the newest Android version though.

Adventurer86
Adventurer86

If they release 3rd major os update for their flagships, then my next phone would be definitely SAMSUNG. But if they don’t then my next phone wouldn’t be samsung. Why wouldn’t I buy a Xiaomi / Realme / Oneplus Flagship phone, with the half of the price of the sammy and at least the same or better (snapdragon) specs? They are at least providing 2 major updates for their flagships.

VIRGIN KLM
VIRGIN KLM

Lies, lies, lies and lies again. They always do that, especially before the launch of their new flagships. I can’t believe people STILL fall for such trash talk.

WARHEAD123
WARHEAD123

Please update Android 10 OneUI 2.0 for Galaxy A8+ (2018)! We will be very happy

Ian Grech
Ian Grech

Actually this is why I am stopping from buying any further phones from Sammy. Flagships MUST receive at least 3 O.S updates and another 2 years of security updates. For the increase in price they are increasing every year, actually this should be obvious as from the 8th generation when prices increased considerably back then.

bodypierced
bodypierced

On the samsung members, it’s difficult to know if That is true. Customer service often don’t even know it themselves unfortunately ..
After that, if that’s true it would be great news for the 3rd major update for the S8/S8+

JSH1973
JSH1973

It would be nice if it did but I doubt it, it is before project treble and would just be an extra cost for Samsung but it is well known that their so called customer service don’t know their butt from their elbow 🙂

FARSTRIDER
FARSTRIDER

Yep given google play certifcation has run out(though it seems retailers still have inventory) so maybe their giving thier favorite oem more time

RHBH
RHBH

That’s the kind of thing I only believe when I see it delivered.

cardicek
cardicek

So this is a good joke and hey: D perhaps nobody believes: D

xpr0back
xpr0back

Hope so, there are 2 great phones

RufoNN
RufoNN

Give S8 android 10 can buy if possible

Amirboli
Amirboli

I hope so