Phones

Some Galaxy S10 customers have received phones in unsealed boxes

Customers who pre-ordered a Galaxy S10e, Galaxy S10 or Galaxy S10+ have been receiving their units since yesterday. There have been some complaints from customers in the United States about their orders. Quite a few people have said that they received their units in unsealed boxes.

When they took their units out of the shipping box, they found that the seal had already been cut open. That’s unusual because the handset’s box normally has tape on either side that is uncut when the unit is shipped.

Unusual for devices to ship with unsealed boxes

These complaints have largely come in from customers in the United States. It doesn’t have anything to do with one particular carrier as well. Customers who bought them from different carriers have mentioned the same thing. Those who picked up unlocked units noticed some discrepancies with the tape as well.

The reason behind this is not entirely clear. Perhaps a missing manual or screen protector forced the unsealing of these devices once they had been sealed for shipping. None of the reports mention anything about the box’s contents missing so nothing has been stolen. One customer did mention that since the Galaxy S10 box didn’t have any seal stickers, all of the contents had spilled into the shipping box, but fortunately nothing had been damaged.

Some customers have reached out to their carriers with the complaints. The customer support staff has told then that the boxes should absolutely not have arrived unsealed. They have either been sent replacements or told to exchange their units at a carrier store starting today as the Galaxy S10 has now gone on sale.

Have you noticed something similar in any other market? Do share your experience with us in the comments below.

  • Model: SM-G970F
  • Dimensions: 69.9 x 142.2 x 7.9mm
  • Display: 5.8” (146.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP, CMOS F1.5/F2.4 (77°) & 16MP, CMOS F2.2 (123°)Ultra Wide

  • Model: SM-G973F
  • Dimensions: 70.4 x 149.9 x 7.8mm
  • Display: 6.1"(157.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5 77° & 16MP F2.2 123° Ultra-wide

  • Model: SM-G975F
  • Dimensions: 74.1 x 157.6 x 7.8mm
  • Display: 6.4"(162.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5/F2.4 77° & 16MP F2.2 123° Ultra-wide

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realsupermario
realsupermario

I’m in the UK and my phone was delivered with the EU printed seal, no clear plastic wrap on the outside. My friend who also received his phone today posted a pic on FB and his has a clear plastic wrap and a EU printed seal. I read somewhere that Samsung decided quite late that they would install screen protectors, which mine has, so I’m waiting on my friend to confirm whether his has a screen protector installed. Downloading the day one update now. Already transferred everything from my S8 using the tethered Smart Switch method which went without a… Read more »

djcbs
djcbs

The S10E I got has the screen protector, had the EU seal intact and came with the plastic wrapping around it.

havrek
havrek

My box had the seal intact on one side but no seal was ever placed on the other side. This allowed the box to open about 3/8″ on one side. Enough for the phone to bounce around in the box a little. I also noticed the package that holds the manuals and the SIM eject pin was wedged in the top of the box and I had to rip it to pull it out. US-Pre-order received 3/6-AT&T. I took pictures of it. Phone seems to be just fine

locarno
locarno

“Perhaps a missing manual or screen protector forced the unsealing of these devices once they had been sealed for shipping.”

They should reseal it.

Bobbingalong
Bobbingalong

Maybe Samsung did it to out the screen protector on as an after thought

o0MHJ0o
o0MHJ0o

Yeah, that’s exactly what they should do. Do not accept if seal is broken! Get a new one.

Nilleshna
Nilleshna

Dunno what you are talking about, but the unit I got in Moscow has a “Do not accept if seal is broken” seal on it. They’ve cut it in front of me to fill warranty papers.

P.S. The site is broken in Safari. Post comment button does not appear.

Davoncci
Davoncci

Just to reiterate what you said about the website in Safari. The site is broken really. Display is awful in landscape mode on iPads. I know this is a Samsung site…but, come on.

insaner
insaner

You know what..it should work into every browser it doesn’t matter it it’s Samsung or something. Apple site works fine whatever I use to open it :). But of course I prefer Samsung browser cause it is fast as hell and I got adblock.

mtbrown262626
mtbrown262626

It’s not a Samsung site it’s Sammobile

locarno
locarno

Sammobile have a lot of bugs since new look version.