SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Notifications
    News For You

    Some Galaxy S10 customers have received phones in unsealed boxes

    Phone
    By 

    Last updated: March 8th, 2019 at 10:07 UTC+01:00

    Customers who pre-ordered a Galaxy S10e, Galaxy S10 or Galaxy S10+ have been receiving their units since yesterday. There have been some complaints from customers in the United States about their orders. Quite a few people have said that they received their units in unsealed boxes.

    When they took their units out of the shipping box, they found that the seal had already been cut open. That's unusual because the handset's box normally has tape on either side that is uncut when the unit is shipped.

    Unusual for devices to ship with unsealed boxes

    These complaints have largely come in from customers in the United States. It doesn't have anything to do with one particular carrier as well. Customers who bought them from different carriers have mentioned the same thing. Those who picked up unlocked units noticed some discrepancies with the tape as well.

    The reason behind this is not entirely clear. Perhaps a missing manual or screen protector forced the unsealing of these devices once they had been sealed for shipping. None of the reports mention anything about the box's contents missing so nothing has been stolen. One customer did mention that since the Galaxy S10 box didn't have any seal stickers, all of the contents had spilled into the shipping box, but fortunately nothing had been damaged.

    Some customers have reached out to their carriers with the complaints. The customer support staff has told then that the boxes should absolutely not have arrived unsealed. They have either been sent replacements or told to exchange their units at a carrier store starting today as the Galaxy S10 has now gone on sale.

    Have you noticed something similar in any other market? Do share your experience with us in the comments below.


    Via Phone Galaxy S10Galaxy S10 PlusGalaxy S10eUnited States
    Galaxy AI summarized

    Scroll for more related content
    News For You

    You might also like

    Samsung’s got a highway named after it in Texas

    Samsung’s got a highway named after it in Texas

    Texas is the hub of Samsung's semiconductor manufacturing in the United States. The company has long had investments there and also decided to establish its new chip factory worth billions of dollars in Taylor, Texas. Samsung has also been contributing to build some public infrastructure surrounding these manufacturing facilities. A new highway has been built […]

    • By Daniel Scuteri
    • 6 days ago
    Best Buy has ended its Samsung phone repair service in the US

    Best Buy has ended its Samsung phone repair service in the US

    It was announced back in October 2021 that Samsung and Best Buy had teamed up to provide authorized repair service for Samsung devices at select Best Buy stores in the United States. Customers would have the peace of mind that their devices were being repaired by certified technicians with genuine Samsung parts and tools. Amid […]

    • By Adnan Farooqui
    • 7 days ago
    Galaxy S10 gets a year old security update in the US

    Galaxy S10 gets a year old security update in the US

    Samsung launched the Galaxy S10 series in 2019. After rolling out three new versions of Android and security updates for four years to the three devices in the lineup as promised, the company stopped releasing regular software updates to them in April 2023. The last regular update brought the March 2023 security patch. After that, […]

    • By Abid Iqbal Shaik
    • 2 weeks ago
    iFixit blames Samsung, ends Self-Repair partnership on its own

    iFixit blames Samsung, ends Self-Repair partnership on its own

    Samsung made a big deal about launching its Self-Repair program in the US a couple of years ago. The right-to-repair program was designed to be simpler than Apple's. Samsung had teamed up with iFixit, best known for its repair guides and teardown reports, for the Self-Repair program. iFixit has today announced that it's ending its […]

    • By Adnan Farooqui
    • 3 weeks ago
    Samsung’s 5G phones beat iPhones in US customer satisfaction

    Samsung’s 5G phones beat iPhones in US customer satisfaction

    Samsung was one of the first phone makers to ship 5G devices at scale, back when it launched the Galaxy S10 5G in 2019. It would take Apple a couple of more years to bring 5G to its iPhones. 5G has since become almost ubiquitous on the company's entire smartphone range, with some of its […]

    • By Adnan Farooqui
    • 4 weeks ago
    Samsung may reveal its $44 billion US chip investment next week

    Samsung may reveal its $44 billion US chip investment next week

    Samsung has invested a lot of money in its US chipmaking facilities. In addition to its existing facility, the company announced a $17 billion project in 2021 for a semiconductor plant in Taylor, Texas that's likely to begin mass production of chips later this year. The US government is focused on pumping up the local […]

    • By Adnan Farooqui
    • 2 months ago