Phone

This could be the reason the Galaxy Fold was delayed

Samsung’s lack of real-world testing could be to blame for the issues a handful of reviewers ran into while using the Galaxy Fold. That’s because the handset doesn’t have enough protection against the ingress of debris, which can — and did — cause damage to the folding screen, rending the device unusable. And that’s a strong indication that the unit was confined to a lab during the testing phase.

It’s unclear whether that’s the reason Samsung decided to delay the launch of the Galaxy Fold or whether the reviewers who tampered with the protective layer affixed to the screen, thus damaging it, were to blame for that, but it ought to be something it focuses on now — it’s shaping up to be a somewhat widespread issue, with there being five reports of units breaking due to foreign matter.

That’s according to iFixit, which had its wicked teardown way with the Galaxy Fold earlier this week. After commending the handset’s robust hinge mechanism, the outlet noted that are a number of openings surrounding it — both at the top and bottom — that would allow dirt and other forms of debris to seep in and rub against the fragile OLED screen, subsequently triggering all sorts of issues.

There’s a slight gap between the hinge and the screen.

Patching them up shouldn’t be too difficult a task. Apple had a similar issue with the keyboard on the MacBook and MacBook Pro, which was somewhat of a debris magnet. After a number of reports of keyboard issues surfaced, it introduced a silicone layer that acts as a buffer between the inside and outside. Samsung could do something similar with the Fold to stop debris from entering the inside.

In addition, seeing that most the reports of devices breaking came after reviewers tampered with the protective film on top of the screen, which Samsung warned could render the handset unusable if toyed with, it should also be looking for a way to notify customers that the layer must be left in place. As it stands, there’s a notice on the film covering the unit in the box, but it needs to do more.

iFixit awarded the Galaxy Fold a repairability score of two out of ten, with ten being the easiest to repair and one the most difficult; noting that the screen could be damaged during the dismantlement process. For that reason, when the handset does eventually hit the shelves, it would be best to let Samsung handle all maintenance. That way if something goes wrong, you won’t have to foot the bill.

Samsung is expected to launch the Galaxy Fold in the US on June 13.

  • Model: SM-F900F
  • Dimensions:
  • Display: 7,3" Super AMOLED
  • CPU: Qualcomm Snapdragon 855
  • Camera: 16 MP, CMOS F2.2 & 12MP, CMOS F1.5/F2.4Wide & 12MP, CMOS F2.4 Telephoto

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locarno
locarno

“After a number of reports of keyboard issues surfaced, it introduced a silicone layer that acts as a buffer between the inside and outside.”

Apple replaced this devices for free ?

locarno
locarno

“And that’s a strong indication that the unit was confined to a lab during the testing phase.”

Because they didn’t wanted leaks.

PJaya
PJaya

Samsung put official annoucement on samsung member apps

Bobbingalong
Bobbingalong

I will believe Samsung will fix these issues and can get the device into the market and hopefully all these bad publicity will not cause too much damage. But that said, I do think this Gen 1 foldable they did through everything including the kitchen sink into it. With new technology, keeping it simple would have been best. reminds me a bit of the original HTC Desire phone where it had a track ball, physical navigation buttons etc that were not needed. Hopefully they can simply the gen 2 design, remove the duplicate front cameras for open and closed by… Read more »

PookiePrancer
PookiePrancer

Yet another reviewer came forward (MrMobile) today with a screen damaged by debris, and he did NOT use clay on his device. Looks like the Fold is going to need a major redesign.

Bobbingalong
Bobbingalong

I saw that and it’s a bit shocking that these type of things hasn’t been ironed out earlier. They need real life day to testing for months early to get the devices in a state it will be acceptable.

I know they wanted to keep it a hush hush and go to.marlet first but it’s looking like they have over engineered a device with so much going on but missed out on the basics

siaho
siaho

With that opening I doubt it will end well for most customers. We ALL have small debris/dirt in our pockets and it will surely lead to some of them into the phone = potential screen dmg and it looks like it will be not a question of “if” but “when”.