Here’s an important notice for current and future Galaxy Fold owners
With the troubling reports of Galaxy Fold displays failing on review units, Samsung is going to have some busy days ahead as it tries to tackle the problem and fix things as soon as it possibly can, but it looks like the company may have prevented some of the issues ahead of time by simply placing a few more warnings about how important the preinstalled protective film on the Galaxy Fold display is.
Protective film on Galaxy Fold display is extremely important
Not every case of a broken Galaxy Fold display seems to stem from the removal of the protective film, but that film is important enough for Samsung to put a warning label on the device out of the box, saying that removing the protective layer may cause damage. However, a few more warnings wouldn’t have gone amiss. In fact, we gained access to Samsung’s repair guide that it hands out to its support center staff, and the guide makes the importance of the film clear quite a few times, as you can see in the screenshots below.
Dear future #GalaxyFold owners, I know I always say "No one ever read the instructions"… PLEASE READ THIS ONE!!!
(This is the wrap over the screen of the Galaxy Fold) pic.twitter.com/LuQPRfDZIE
— Des (@askdes) April 17, 2019
But since this repair guide isn’t accessible to the public, those with a Galaxy Fold currently have only one warning telling them not to remove the protective film, and that may be a major oversight on Samsung’s part. Our Galaxy Fold didn’t come with a manual, but considering people don’t really read a product’s user manual, we believe the company should offer multiple push notifications about the film’s importance on the device itself, both when it is being set up and also a few times during regular usage.
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So this layer is on the front and inside device and can be replaced ?
“and also a few times during regular usage.”
Hahaha. This is too much.
“Our Galaxy Fold didn’t come with a manual”
Samsung have e-manual. The resigned from paper manual because they care about Earth.
“In fact, we gained access to Samsung’s repair guide that it hands out to its support center staff”
Can you share this ?
That review unit from The Verge looks like the screen was forcedly peeled off and broken. See how the reflection warps past the hinge line. I’ve seen several hands-on videos of the Fold and the screen should be flat (at least except on the hinge part).
WHAT IDIOT WOULD PULL OFF A PROTECTED LAYER AND WHAT MORON WOULD PUT A SCREEN PROTECTOR ON A DEVICE THAT IS PROTECTED BYE IT BEING FOLDED SHUT LIKE A LAPTOP
People do. They take off the screen protector already installed. I know numerous people who bought the S10 that took off the screen protector off when they opened the box.
I left mine on. It was t a good protector but I kept it on until it starting peeling off and then bought the Dome glass which works perfectly with the fingerprint
Obviously the protector on the fold bears more protection and is needed more than on the S10 but this is a first folded device and people will just be on auto pilot and remove all packaging.