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Not every case of a broken Galaxy Fold display seems to stem from the removal of the protective film, but that film is important enough for Samsung to put a warning label on the device out of the box, saying that removing the protective layer may cause damage. However, a few more warnings wouldn't have gone amiss. In fact, we gained access to Samsung's repair guide that it hands out to its support center staff, and the guide makes the importance of the film clear quite a few times, as you can see in the screenshots below.
Dear future #GalaxyFold owners, I know I always say "No one ever read the instructions"… PLEASE READ THIS ONE!!!
Advertisement(This is the wrap over the screen of the Galaxy Fold) pic.twitter.com/LuQPRfDZIE
— Des (@askdes) April 17, 2019
But since this repair guide isn't accessible to the public, those with a Galaxy Fold currently have only one warning telling them not to remove the protective film, and that may be a major oversight on Samsung's part. Our Galaxy Fold didn't come with a manual, but considering people don't really read a product's user manual, we believe the company should offer multiple push notifications about the film's importance on the device itself, both when it is being set up and also a few times during regular usage.
Abhijeet's writing career started with guides for custom firmware for Samsung devices (including the original Galaxy S), and he moved to SamMobile in mid-2013 and worked up the ranks to Editor-in-chief.
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