Phone

Galaxy J7 Pro touch problem seemingly caused by Android 8.1 update

It appears that the Galaxy J7 Pro touch problem many users have complained about has been caused by the Android 8.1 Oreo update. Samsung started rolling out the update for this device about a month ago. Users have taken to Samsung’s official forums to complain about the touchscreen being completely unresponsive after they install the update.

Reports have come in from users in several countries including India. The issue obviously has a major impact on users’ lives. Their phones are essentially paperweights with a dead touchscreen.

Android 8.1 update behind Galaxy J7 Pro touch problem

Those who are facing this issue say that the touchscreen became unresponsive the moment their Galaxy J7 Pro restarted after the update was installed. It’s unclear precisely what’s causing this issue. Not everyone who updated the Galaxy J7 Pro to Oreo faced this issue. The unit we have in the office is working just fine on Oreo.

Some suggest that the Galaxy J7 Pro touch issue affects repaired units with an aftermarket display. Others believe that the update only causes this issue on units with a particular subset of displays. This could mean that the issue is limited to panels from a specific supplier.

Samsung hasn’t really confirmed what’s the matter here. Moderators on its forums have offered a workaround to fix the issue but caution that if that doesn’t happen, users are left with repair as the only option. Some users have relied on methods which involve rooting to downgrade their device to Nougat. They report that the touchscreen works fine once the firmware is downgraded.

The company is reportedly working with technical support to fix the issue. Given that the Galaxy J7 Pro touch issue has resolved for those who downgraded, it may entirely be possible to fix it with a software update.

Have you experienced this issue on your Galaxy J7 Pro? Do let us know by dropping a comment.

  • Model: SM-J730GM
  • Dimensions: 152.4 x 74.7 x 7.9mm
  • Display: 5.5 "(139.5 mm) Super AMOLED
  • CPU: Exynos Exynos 7870
  • Camera: 13 MP, CMOS F1.7

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cavalierkia
cavalierkia

I have the same problem too. So I rooted my phone so that I can used it. But my problem is that I cannot play Pokemon Go.

pepito48102730
pepito48102730

Soy de Perú y tengo el mismo problema. Mi J7 PRO tiene deshabilitada la pantalla por actualizarlo al Android Otro. ¿Cuándo lanzarán el software que de solución a este problema?

Nold225
Nold225

Je suis également touché parce problème d’écran défectueux à près la mise à jour vers Android oero modèle sm-730f

geovanischwarz
geovanischwarz

Boa noite,

Estou com esse problema devido a troca da tela quebrada por uma de primeira linha. Depois da atualização o touch parou de funcionar completamente. Não quero dar root no aparelho se o problema pode ser solucionado por software.

germanytech
germanytech

It can also be said that the problem started when updating from binary 4 to binary 5, said binary update is caused by the refresh by the update to Oreo.

Cabe también decir que el problema comenzó al actualizar desde binario 4 a binario 5, dicha actualización de binario es causada valga la rebundancia por la actualización a oreo.

germanytech
germanytech

Some custom roms work well in oreo based on pure android so I think the problem goes in the kernel or in how the official rom is built.

Algunas custom roms funcionan bien en oreo basado en android puro por lo que creo que el problema va en el kernel o en como está construida la rom oficial.

shaikhisa39
shaikhisa39

I am facing the same problem with my J7 pro J730GM .. touch is nkt working .. i just wanted to knw that .. will Samsung fix this issue.. how carless Samsung is .. with such a bog flaw in their software .. Don’t accept this things from Samsung..

walterlaura944
walterlaura944

hola buenas tardes e adquirido j730 efectivamente esta el problema del touch una vez actualizado a a oreo aun no encontre la solucion

Kathan Gandhi
Kathan Gandhi

Yes I am Facing this issue. I am from India and bought my J7 pro in December. I was happy when the update came after a long time and just after installing the update, when phone restarted the Phone was totally unresponsive. It was horrible situation. Samsung service center staff had no idea about the issue and they said It is common in J7 pro as J7 pro is problematic phone since launch. I also had display issue (black liquid spread in all display gradually from one dot) and changed the display once. and now this time I had to… Read more »

locarno
locarno

“Some users have relied on methods which involve rooting to downgrade their device to Nougat.”

Can I downgrade my S7 Edge to Marshmallow from Oreo ?

Biransahin
Biransahin

If you root it, you can put on anything you want. Even custom roms. You can find them in the XDA developers site. You can even have improved video recording, increase time you can record 4k, higher fps etc, if you have the Exynos version as Samsung disables some of the Exynos powers to match the lower capabilities of the Qualcomm processor. But remember there is a risk of totally bricking your phone so if you do it, follow instructions very carefully.