It appears that the Galaxy J7 Pro touch problem many users have complained about has been caused by the Android 8.1 Oreo update. Samsung started rolling out the update for this device about a month ago. Users have taken to Samsung’s official forums to complain about the touchscreen being completely unresponsive after they install the update.
Reports have come in from users in several countries including India. The issue obviously has a major impact on users’ lives. Their phones are essentially paperweights with a dead touchscreen.
Android 8.1 update behind Galaxy J7 Pro touch problem
Those who are facing this issue say that the touchscreen became unresponsive the moment their Galaxy J7 Pro restarted after the update was installed. It’s unclear precisely what’s causing this issue. Not everyone who updated the Galaxy J7 Pro to Oreo faced this issue. The unit we have in the office is working just fine on Oreo.
Some suggest that the Galaxy J7 Pro touch issue affects repaired units with an aftermarket display. Others believe that the update only causes this issue on units with a particular subset of displays. This could mean that the issue is limited to panels from a specific supplier.
Samsung hasn’t really confirmed what’s the matter here. Moderators on its forums have offered a workaround to fix the issue but caution that if that doesn’t happen, users are left with repair as the only option. Some users have relied on methods which involve rooting to downgrade their device to Nougat. They report that the touchscreen works fine once the firmware is downgraded.
The company is reportedly working with technical support to fix the issue. Given that the Galaxy J7 Pro touch issue has resolved for those who downgraded, it may entirely be possible to fix it with a software update.
Have you experienced this issue on your Galaxy J7 Pro? Do let us know by dropping a comment.