Galaxy S7 and Galaxy S7 edge owners claim the camera lens is shattering without impact
Samsung is definitely under the microscope, and rightfully so after the Galaxy Note 7 fiasco. Now, they could potentially have another problem on their hands. According to Digital Trends, a large number of Galaxy S7 and Galaxy S7 edge owners are reporting that the camera lens is shattering without any kind of impact and Samsung is refusing to cover these incidents under warranty.
Apparently, this has been an issue dating back to the launch of both devices. There have been ongoing complaints about this issue on Samsung’s community forums among users. Samsung has continually insisted that the lens can only break under physical stress and will charge customers $70 to fix the lens itself. Consumerist also reported yesterday of an incident that happened fairly recently with one of their readers. The reader claimed to have woken up to the lens shattered and described the look like a “miniature bullet hole.”
Keller Rohrback, a Seattle-based law firm, is currently investigating the issue at hand and sent out a statement asking affected users to contact the firm to discuss any “potential legal issues.” Other than speculation, there is still no clear explanation on how the lens is shattering at random, and we here at SamMobile are hearing about it for the first time.
Have you experienced this issue? Let us know in the comments below.