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[Update: Details from DJ Koh’s announcement] Samsung to recall Galaxy Note 7 units after reports of explosions

Samsung started selling the Galaxy Note 7 on August 19 in 10 countries. After a series of events where Galaxy Note 7 batteries have exploded while being charged, Samsung has made it official that it will soon conduct a recall of its latest flagship smartphone. The announcement will reportedly by made at 17:00 (Korea Time) in Seoul by DJ Koh, the head of Samsung’s handset business.

According to a new report from Yonhap News, a Samsung official has confirmed that the source of the explosion in faulty Galaxy Note 7 units has been traced to the battery of the phablet, and that the company doesn’t want to disappoint its customers by ignoring their safety.

The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers.

Samsung is currently conducting tests on the Galaxy Note 7, and is expected to announce the result of its investigation of the reported explosions by this weekend or early next week. As they mentioned in the official statement give to us, the company is in talks with carrier partners in the US including AT&T, Verizon, and others on the issue.

Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.

The remarks of the official suggested that Samsung might recall Galaxy Note 7 units across the globe to fix the issue. We currently don’t know whether the company will recall only defective units of the Note 7 or all of the units sold worldwide, but we will update you soon on the matter.

Samsung has already halted the shipments of the device to conduct further quality testing. The recall of the Galaxy Note 7 might be country or region specific, but we are not sure about that currently. Experts believe that Samsung will take this recall as an opportunity to upgrade its credibility, as long as it takes necessary prompt measures.


Update: Samsung has revealed that the cause of the exploding devices is a faulty battery. However, thorough investigations have found that only twenty-four in the one-million Galaxy Note 7’s that have been produced sport the defective cell. Those affected devices are being recalled, and the firm will issue owners a replacement handset. Unfortunately, shipment delays will remain in place.

Additional reporting by Josh L. 

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A Sweaty Womble
A Sweaty Womble

Mine doesn’t seem affected to be honest… I’ve charged my Note7 a couple of times now and there’s nothing wrong with it. I think I might wait until the madness has ended and then ask for a replacement device then. Or not even bother.

phate89
phate89

so you will keep using a phone that might be defective and explode in your face because “it seems OK to me right now”? quite a smart move..

A Sweaty Womble
A Sweaty Womble

It has been charged a couple of times now and hasn’t exploded. If it was faulty it would have gone by now because it has 2 Amps running through it. Might is not convincing. My computer MIGHT blow up. The world MIGHT end in 5 minutes. My leg MIGHT detach from my body and travel to Africa on its own. That’s not enough to have me running around because 24 in 1 million have gone bad. The new one might explode or all Note7’s might explode. Unless a specific batch number appears or it blows up on me whilst charging,… Read more »

cloud1
cloud1

This as such a massive blow to Samsung. By the time this is all sorted and stock is fully available the iPhone 7 will be available. Disenfranchised Note 7 customers awaiting their phone may turn to Apple in anger and be lost to them from thereon. Apple’s reputation is such that these things don’t really happen with them (even if we consider antennagate). You also have the new Google Pixel phones hitting in October, which will likely include the faster Snapdragon 821 chipset, the Note 7 only has the same chipset as the half a year old S7 Edge. Own… Read more »

klown3plus1
klown3plus1

Good, I feel no sympathy for Samsung. Serves them right for repackaging a 6 month old phone with an S-Pen and Type-C port and demanding more money. I’m waiting for the 6gb Ram/128GB UFS variant. If that doesn’t come out then I’m jumping ship Samsung have cocked up too many times for my liking.

warlockba
warlockba

Yes, this is all orchestrated by Apple – they tampered with the stock of batteries. And the people who had exploding phones were Apple’s agents and stupid people. And Samsung is recalling the devices and delaying shipments just because they do not want to sell it to the customers, the leading board of Samsung wants to actually keep all devices for themselves – since the phones are so perfect, and god forbid that it is a hardware flaw – this cannot be possible, Samsung is perfect. This sounds sooooo North Korean propaganda. If this would be orchestrated by somebody, Samsung… Read more »

moogaloo
moogaloo

Your update says “Those affected devices are being recalled,” but looking at yonhap news it explicitly states “Samsung will replace all Galaxy Note 7 handsets sold at home and abroad with new ones, regardless of the date of the purchase, Koh said.”. I know it is a rush to get this kind of news out there. But you may want to correct as it is very misleading

ijazali
ijazali

To be authentically veracious, I cerebrate this is all a orchestrated from people who hate Samsung.
Becuase Note 7 is an astronomically immense prosperity for Samsung as it has broken all the records, so people who are getting jealous couldn’t visually perceive that and they came up with this conception to reproach Samsung.

eHoolie
eHoolie

Your tinfoil hat is showing.

mantaka
mantaka

The day when I had to get mine they announce it… Every time I buy smth this happens FML.

waelnd
waelnd

Haha be patient man. Better safe than sorry. Hopefully Samsung will offer the Note 7 costumers (who pre-ordered) something to sweeten the deal.

Sbeatzmusic
Sbeatzmusic

Stop hating Samsung! Just because of an idiot, who charged his phone not like he should. It could also be a fake. They did the same thing on the S6. Even if the device was really faulty, come on, they are producing millions of decives in a short period…. think about it.

eHoolie
eHoolie

You sound like the idiot here. There have been 35 cases where the phones caught fire now. And Samsung themselves have admitted there is a problem with “a few units”.
Get off of Samsung’s jock and wake up.

Sbeatzmusic
Sbeatzmusic

Okay for the last two days they really disappointed me. I thought there were just one or two devices, which “exploded”. I was not going to buy The Note 7 anyway, because I bought my S7 edge 4 months ago. It was hard to not pre-ordering the Note 7 ^^. I will wait for the Note 8.

afam101
afam101

This is certainly not good for the image of samsung. How do you recall millions of note 7 that has gone on sale worldwide? I was going to Order mine but am having a second though.Smh

preime101
preime101

Easy solution: just ship out replacement batteries to Note 7 users and they can just swap them out …. oh, wait,,,,,,
Well at least the back is nice and shiny and “premium”

Erupt
Erupt

Well said!

colliderz
colliderz

Fix the goddamn scratch problem while you are at it. This phone has been a huge disappointment since the specs started to leak.

YOSEFE
YOSEFE

I agree with you.
However, I think it is both only for those affected.

My note 7 is fine. It has been on charges at different times of days and overnight too.

phate89
phate89

sure and you bet your health on it? good call

luffy753
luffy753

Honestly I feel like this is over over over exaggerated. Of the millions of Note 7 they have sold, only what, 5 of them exploded? And none of the 5 even has exact details of everything?

This is a good move by samsung to show customer support, but not a smart marketing move

warlockba
warlockba

Actually if you look it up, Samsung admitted the probability of 0.1% (that is 1 in 1000); now take that probability only as the smallest number – since tech companies never give real numbers (at least not according to real use cases), as they do not want to scare customers away.

mantaka
mantaka

Update: Samsung has revealed that the cause of the exploding devices is a faulty battery. However, thorough investigations have found that only twenty-four in the one-million Galaxy Note 7′s that have been produced sport the defective cell. Those affected devices are being recalled, and the firm will issue owners a replacement handset. Unfortunately, shipment delays will remain in place.

Additional reporting by Josh L.

Imo we will never know the true story… My supplier delayed the per-order officially for 5 days. Forst weekend ever 😀