[Update: Details from DJ Koh’s announcement] Samsung to recall Galaxy Note 7 units after reports of explosions
Samsung started selling the Galaxy Note 7 on August 19 in 10 countries. After a series of events where Galaxy Note 7 batteries have exploded while being charged, Samsung has made it official that it will soon conduct a recall of its latest flagship smartphone. The announcement will reportedly by made at 17:00 (Korea Time) in Seoul by DJ Koh, the head of Samsung’s handset business.
According to a new report from Yonhap News, a Samsung official has confirmed that the source of the explosion in faulty Galaxy Note 7 units has been traced to the battery of the phablet, and that the company doesn’t want to disappoint its customers by ignoring their safety.
The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers.
Samsung is currently conducting tests on the Galaxy Note 7, and is expected to announce the result of its investigation of the reported explosions by this weekend or early next week. As they mentioned in the official statement give to us, the company is in talks with carrier partners in the US including AT&T, Verizon, and others on the issue.
Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.
The remarks of the official suggested that Samsung might recall Galaxy Note 7 units across the globe to fix the issue. We currently don’t know whether the company will recall only defective units of the Note 7 or all of the units sold worldwide, but we will update you soon on the matter.
BREAKING: #Samsung Electronics will conduct a global recall of Galaxy Note 7 smartphone – Yonhap
— Reuters Top News (@Reuters) September 2, 2016
Samsung has already halted the shipments of the device to conduct further quality testing. The recall of the Galaxy Note 7 might be country or region specific, but we are not sure about that currently. Experts believe that Samsung will take this recall as an opportunity to upgrade its credibility, as long as it takes necessary prompt measures.
Update: Samsung has revealed that the cause of the exploding devices is a faulty battery. However, thorough investigations have found that only twenty-four in the one-million Galaxy Note 7’s that have been produced sport the defective cell. Those affected devices are being recalled, and the firm will issue owners a replacement handset. Unfortunately, shipment delays will remain in place.
Additional reporting by Josh L.