Awesome deals, Galaxy Book 4 series, Watch 6, S24 Ultra or Z Flip 5! - Get 15% discount on Thinborne cases!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Notifications
    News for you

    Is a Galaxy S20 Ultra design flaw causing the rear camera glass to break?

    Phone
    By 

    Last updated: April 28th, 2020 at 13:23 UTC+02:00

    The Galaxy S20 Ultra has had more than its fair share of stumbles out the gate but they don't seem to be over quite yet. Dozens of users have now taken to Samsung's official forums to complain about the rear camera glass on their unit breaking for no apparent reason.

    It's not quite clear why so many people are facing the same issue when they all maintain that they didn't drop their phones. It seems that the rear camera glass on the Galaxy S20 Ultra just fails one fine day. That's really not something you want happening on your $1,400 phone.

    Does the Galaxy S20 Ultra have a design flaw?

    There are reports on Samsung's US forums about this happening from well over a month ago when it had only been a couple of weeks after the Galaxy S20 Ultra was released. Dozens of users say the same thing, that they didn't drop the phone yet the rear camera glass on their Galaxy S20 ultra broke on its own.

    Most users claim that they're using good quality cases with their devices and that they didn't drop the phone or bump the camera module against something that would cause the glass to crack. For some, the problem appears to start with a hairline crack across the glass which limits the camera's ability to zoom past a certain level. It continues to expand and further limit the zoom capability. Others note that the glass on their units shattered completely, leaving behind a gaping hole.

    Since Samsung isn't considering this anything other than cosmetic damage, which isn't covered under its standard phone warranties, users are left with no choice but to pay out of pocket for the repair. It costs $100 for those enrolled in Samsung Premium Care and almost $400 for those who are not. Owing to the COVID19-related lockdowns in place across the globe, quite a few users are also unable to get their units repaired.

    Samsung hasn't acknowledged this as an issue on the forum. Many of the users are now throwing around theories of this being a design flaw with some even calling on the company for a recall. It doesn't appear to be a very widespread issue, though, so there may be another explanation here.

    Some of our team members in different parts of the world have been using the Galaxy S20 Ultra as their daily driver and haven't experienced a similar issue. If you have, please do share it with us in the comments below. We have reached out to Samsung for a comment on the matter and will update once we hear back.


    Via 1 Via 2 Via 3 Phone Galaxy S20 Ultra

    You might also like

    Galaxy S20 gets February 2024 security update in Europe, USA

    Galaxy S20 gets February 2024 security update in Europe, USA

    Earlier this week, the February 2024 security update reached the Galaxy S20 series in the US. However, the update was limited to carrier-locked models of those smartphones. Now, Samsung is rolling out the new security update to Galaxy S20 series phones more widely. Galaxy S20 gets February 2024 security update more widely The new software […]

    • By Asif Iqbal Shaik
    • 2 weeks ago
    Galaxy S20 gets February 2024 security update in the US

    Galaxy S20 gets February 2024 security update in the US

    Samsung has released the February 2024 security update to the Galaxy S20 series. The update is available to carrier-locked units of the phones in the US. Other variants of the phones will also get the update soon. The Galaxy S20 series will get the same update in other countries as well. Carrier-locked Galaxy S20 gets […]

    • By Asif Iqbal Shaik
    • 2 weeks ago
    Your Galaxy S24 can now stream games at 1440p 120fps via GeForce Now

    Your Galaxy S24 can now stream games at 1440p 120fps via GeForce Now

    Samsung's newest phones are gaming beats, as showcased in these in-depth tests. The Galaxy S24, Galaxy S24+, and Galaxy S24 Ultra can play even the most graphics-intensive games like Genshin Impact at a smooth 60fps. But what if you want to play PC games on your smartphone? For that, Nvidia GeForce now has you covered […]

    • By Asif Iqbal Shaik
    • 1 month ago
    Upgrading from an old Ultra can net you big Galaxy S24 Ultra discounts

    Upgrading from an old Ultra can net you big Galaxy S24 Ultra discounts

    A new Ultra flagship from Samsung entered the scene earlier this week. The Galaxy S24 Ultra is Samsung's most feature-rich slab-type phone to date, and as you may probably know, it's available for pre-order starting at $1,299 with a free memory upgrade to 512GB in tow. The Galaxy S24 Ultra isn't a cheap phone, but […]

    • By Mihai Matei
    • 1 month ago
    Galaxy S20 series gets December 2023 update outside the US

    Galaxy S20 series gets December 2023 update outside the US

    The Galaxy S20, Galaxy S20+, and Galaxy S20 Ultra didn't make it into the eligibility list for the Android 14/One UI 6 update, but they continue to receive regular security updates. Earlier this week, carrier-locked Galaxy S20 units got the final security update of 2023 in the US, and that update is now available for […]

    • By Abhijeet Mishra
    • 2 months ago
    Carrier-locked Galaxy S20 gets last security update of the year in the US

    Carrier-locked Galaxy S20 gets last security update of the year in the US

    Samsung is busy rolling out the Android 14 update to its phones and tablets, but the Galaxy S20 doesn't qualify for that update. Instead, the Galaxy S20 series is getting a new software update that brings those devices up to speed with the December 2023 patch. The update is currently available in the US for […]

    • By Asif Iqbal Shaik
    • 2 months ago