Phone

Over 2.7 million Galaxy Note 7 devices returned as recall enters the final stretch

It has almost been three months since Samsung confirmed that it was recalling the Galaxy Note 7 for good and that the device was being discontinued. Those who own one are repeatedly being reminded to power down the device and take part in the refund and exchange program. Samsung has said today that more than 2.7 million units of the Galaxy Note 7 have been returned out of the roughly 3.06 million units sold worldwide after the handset was released.

The return ratio is well above 90 percent in major markets like North America and Europe but the ratio is lower in Samsung’s own backyard. It’s hovering around 80 percent in South Korea. Samsung has been taking tough steps in other markets to force people to return the Galaxy Note 7. It’s going to release a new update for the device in Europe next week which will limit battery charge to 30 percent. It’s also going to release the final update for the Galaxy Note 7 in the United States starting next week, the update will render the device incapable of charging.

Samsung is yet to take such steps in South Korea but if the ratio doesn’t increase there soon it may be forced to do so.

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raytherv
raytherv

Good i had sent back my note 7 to Samsung Malta for refund since last September but no refund yet

j2001m
j2001m

Just to be clear why the hardware is yours to do what you like with the software is licensed and can be updated by Samsung at any time, so it’s upto you to change the software to unlicensed software if you need to keep using the phone in a unsafe way

You have no rights when it comes to the software and if Samsung likes to limit it in some way it’s bad luck and it’s upto you to change it

AKIBALO
AKIBALO

This cant be legal. IF this starts it opens dangerous paths to The future where companys Will use this way to force people to buy new products. Dangerous or not it is still not Samsungs property and destroying/crippling or taking back someone elses property without a proper court order is illegal in mot parts of The world

unknowndreams
unknowndreams

Uhm, no. It’s Samsung’s phone. You bought it, so you accepted the terms and conditions and anything that may happen to your device is for Samsung to decide. People had more than 2 months to return their device in exchange for another device and/or money. THEY ARE PUTTING THEMSELVES AND OTHERS AROUND THEM IN DANGER IF IT EXPLODES. Plus, they will stop software support, so it will be useless piece of glass and metal. People are ignorant as frick.

j2001m
j2001m

The software is licensed, so it’s down to you to change it, you do not own it and Samsung can update it at any time

By the way Apple updates its software all the time to slow down your phone and make you buy the new model and as been doing so for years

WP00
WP00

If they did force people to buy new products with this, the backlash from the media and public will be huge. Overnight, Samsung’s name would be ruined.

But this is a different case. The Note 7 was and is still very clearly a dangerous device with no place in this world other than as an example of what not to do, both in terms of device design, in recall management, and in customer support. Continuing to use it would only serve as a threat to the safety of you and those around you.