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Some Galaxy Note 8 units may be dying after hitting 0 percent charge

The Galaxy Note 8 may have a safe battery that’s run through many tests to ensure that fire hazard isn’t an issue, but it looks like some Note 8 units are refusing to power on once they reach 0% battery charge. Quite a few Note 8 owners have taken to the Samsung community and forums on sites like Android Central to complain that their Note 8 stopped working after they let the battery drain completely. Samsung has been offering replacements, but like many other issues with its flagships, the company hasn’t officially confirmed or released a statement on why this might be happening.

To make things worse, Samsung seems to be replacing bricked units with refurbished devices, which seems a little strange considering every Note 8 would be covered by warranty just a couple of months after its release. Owners of the device from US carriers seem to be most affected, so it’s possible it’s only the Snapdragon variant of the phone that’s at risk. The problem doesn’t seem to be too widespread, but it’s still interesting to see that a phone can fail to boot just because its owner might have used it until the battery ran out.

It’s also unclear if this is a hardware or software issue. Some users report that their phone does show the charging circle when connected to a power source but refuses to actually charge, while others say the phone gets warm when connected but the screen remains blank. It’s a similar theme with wireless charging: the blue charging light on the charger comes up, but the phone remains unresponsive, suggesting the software might be to blame.

No known fix at this point

If the fault’s in the software, it’s possible it was introduced in a recent software update. There’s no way to tell and no known fix, and the only way to keep the phone in working condition right now is to ensure it’s plugged in before the battery charge reaches 0 percent. If your Note 8 does run out of juice and refuses to power up, be sure to contact Samsung to request a replacement. We’ll try looking into more such reports to see just how widespread the issue is; at this point, it’s looking like one of those problems that can affect any device, especially since there’s at least one Galaxy S8+ owner who seems to have encountered the same phone-bricking bug.

Has your Galaxy Note 8 stopped working in a similar manner? Have you come across someone who might have run into the issue on their phone? Let us know in the comments, along with details on your carrier and/or country of residence!

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Carlos Rueda

Left my galaxy note 8 with 20% of battery in the night, when i woke up i just take it and unblocked with fingerprin, 3 second after, it instanly turned off and not responding to any posibble command or charger
it has 3 month and has never take any damage, posting from Costa Rica

ShivamChatak
ShivamChatak

my Galaxy s6 just died at 0% and now its not charging and not turning on

Nasir Mehdi

its totaly worng.i have note 8 .i recharge when my note is 0% battery its charge and working normally.please sammobile do not worng news set on site.

leomaxi
leomaxi

I from Italy and with patch 1 november no issues for moment. I’ve Exynos version unlocked with operator and monosim

Biransahin
Biransahin

Rarely has mine gone to 0% but when it did, it had no issues. I just tried to reproduce it today and let it die completely. It charged normally but it takes a short time for the little lightning bolt to appear in the battery icon, but charging normally.. I’ve the unlocked Exynos version btw. Generally it’s not advisable to let it go to 0% anyway.. Not good for the battery.

Sorya Chantra

Sorta from Cambodia, I use Note 8 from the first day it come to Cambodia. I was so good but recently my phone getting hot and battery drain out very fast to 10% or less. I turn it off and then on but sometimes it is still hot. Do not know what is the problem. Any help? Thanks.

Biransahin
Biransahin

Check your application battery usage, you may have something running wild in the background. It does look like you have installed some bad app. You can also try restarting your phone. Just hold power button and choose restart…If that doesn’t fix it, backup your phone data and do a factory reset. It will wipe all data so you will need to restore it. It should restore automatically but keep a backup in your Samsung cloud account or use Smartswitch on your computer just in case. That usually fixes any problems but try restart first as it might fix it.. If… Read more »

eon
eon

I’m from Turkey .As soon as I saw this news, I completely finished charging the battery until zero, but there was no problem.And it’s too risky to end up charging the phone to zero. even lowering the battery to 3.7V is risky

sakshamgami
sakshamgami

new oreo beta !

rohanshah
rohanshah

Hello, i am using Note 8 for almost 2 months. Like my previous devices i make sure that i drain battery of my Note 8 completely ( 0% where after the phone shuts down automatically) at least twice a month. I had read somewhere that doing so gives a better battery performance. I am on the latest software update & have personally not faced this issue even once.

nkolsen
nkolsen

Its a bad idea to run your battery to 0%. Lithium ion batteries are best kept in middle.

yislam

Nonsense. Should be run down from time to time. What’s bad is leaving it at a low % for an extended period of time.

kambalakarar
kambalakarar

I am from India. I noticed One Thing In My Note 8 That When The BAttery Level reaches down to 5% The Location Automatically Turns On Which Itself Will Drain More Battery. I turned it off, It again will start automaically(It Happens 3 times). This Problem happens in my phone only or on every note 8??? I wrote it on Samsung Forum But No Use .Is It a Bug Or Issue On Every Phone Please Help Me Out Abhijeet

adyoo13
adyoo13

I think you have activated a feature to automatically send your last known location of the phone when battery is low. Check under Lock screen and security -> Find my mobile -> Send last location

kambalakarar
kambalakarar

Thanks for Solving An Issue Which A samsung team cant do on Samsung Forums
Thanx A lot Abhijeet
BTW I follow sammobile From 5years I mean I literally check Sammobile Daily….

Diesel7390
Diesel7390

I live in Sydney, Australia. My note8’s charging port stopped working saying it had moisture in it (never had been in contact with water). 3 days later same problem. Took it to the Samsung store and they said they can replace it with a refurbished device (which they didn’t have any in stock) or repair it within one day. So my only option was to repair it. So i waited for another day or two and the charging port started working but now it wouldn’t fast charge. So i took it back again and they said they will repair it… Read more »

C F

Same thing happened with 1st batch of wii u gampads basicly the cut-off voltage mightve been incorrectly set leading to this. I remember my se x1 was tempermental it took a few hrs. charge before I could boot it

pedrinho1977
pedrinho1977

Chargegate