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The Galaxy Note 7 recall last year was an unexpected crisis for Samsung last year. The company would never have thought that it would have to recall its new flagship smartphone twice before discontinuing production and taking billions in losses due to lost sales. The company conducted a thorough investigation into the matter and revealed […]
There were concerns following Samsung's decision to recall and discontinue the Galaxy Note 7 that it would have a major impact on the company's brand value. That doesn't appear to be the case at least in the United States. An opinion poll conducted by Reuters/Ipsos recently shows that customers in the United States are still […]
No company would ever want to go through the pain and loss of having to recall its flagship product on the best of days but when something like this happens at a time the company is already under pressure, it just makes it so much harder to steer the organization through it all. That's really […]
Despite the CPSC issuing a second formal recall of the Galaxy Note 7 in the US and several international transport authorities banning the handset from being carried onto airplanes, Samsung is still treating the recall as an optional scheme in its home country. According to a reddit user, the firm is informing individual customers in South Korea that […]
Samsung now has to spend considerable time and resources to rebuild consumer confidence in the Galaxy Note 7 as it starts resuming sales of the handset across the globe. China was least affected by the recall yet the country's state broadcaster slammed Samsung for the way it handled the recall in the People's Republic. Samsung is already […]
Many analysts have predicted that the Galaxy Note 7 recall is going to cost Samsung north of $1 billion and that the company's brand value is going to take an even bigger hit. Now that Samsung is getting back to the business of selling its new flagship it doesn't appear to have suffered as big a […]
Now that the dust is settling on the Galaxy Note 7 recall, analysts are coming up with their estimates on how the debacle is going to impact the company's Q3 earnings. Samsung had a record-breaking Q2 as the Galaxy S7 series proved to be a hit. It wanted to continue that momentum in Q3 with the Galaxy […]
When Samsung confirmed the Galaxy Note 7's battery defect earlier this month it said that customers in China were not affected by the recall as the units officially shipped there had a safe battery. It only recalled less than 2,000 units in the country which were sent out prior to the actual release as test […]
Samsung is already facing a tough time in China with strong competitors like Apple in the high-end segment and local OEMs like Xiaomi and Huawei in the mid-range and low-end market segments. It may have been looking to improve its fortunes with the Galaxy Note 7 but now it risks seeing the opposite happen. Surveys conducted […]
It has been over a week since Samsung confirmed the global recall of the Galaxy Note 7 due to faulty batteries. Samsung has stopped selling the Galaxy Note 7 across the globe and sales are likely to remain suspended until it provides replacement inventory because customers who need to exchange their existing units are definitely […]
Most people would have immediately thought that the Galaxy Note 7 recall is going to benefit Apple as the iPhone 7 is being released in the midst of this entire debacle. Customers who might be considering to spend a bunch of money on Samsung's latest flagship might now look towards Apple's new flagship deterred by […]
Things were looking great for Samsung last month. The Galaxy S7 was performing well and the Galaxy Note 7 had received a lot of praise soon after it was unveiled. Samsung shares were surging to new record highs as investors were bullish about the company's continued sales momentum in the second half of this year. […]
Samsung has shipped more than 2.5 million units of the Galaxy Note 7 ever since this smartphone was released in the third week of August. The company is now having to recall those units because of a battery cell issue that Samsung has identified. It's going to voluntary replace all Galaxy Note 7 units or give […]
You might have heard by now that Samsung has issued a voluntary recall of the Galaxy Note 7. It's going to replace every single unit shipped to customers since the device was released on August 19. Samsung was quick to look into reports of the Galaxy Note 7's battery exploding, it identified a battery cell issue […]
An issue with the Galaxy Note 7's battery cell has forced Samsung to recall millions of Galaxy Note 7 units shipped since the handset was launched on August 19. Samsung will work with its carrier and retail partners to offer voluntary replacement of all units while customers also have the option to get a full […]