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China’s state TV says Samsung’s handling of the Galaxy Note 7 recall is ‘full of arrogance’

Phone
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Last updated: September 30th, 2016 at 11:14 UTC+02:00

When Samsung confirmed the Galaxy Note 7's battery defect earlier this month it said that customers in China were not affected by the recall as the units officially shipped there had a safe battery. It only recalled less than 2,000 units in the country which were sent out prior to the actual release as test devices. However, China's international state broadcaster CCTV has serious reservations over Samsung's handling of the Galaxy Note 7 recall in the People's Republic.

CCTV has slammed Samsung for its “discrimination” against customers in China. It posted a commentary piece on its website which said that Samsung's handling of the Galaxy Note 7 in the country is “full of arrogance.” It pointed towards the video apology that Samsung issued to customers in the United States aside from providing them with multiple replacement options and even compensation for their troubles was in stark contrast to the treatment meted out to customers in China. “Samsung's discriminatory policy has caused discontent from Chinese consumers,” CCTV added.

Some reports have emerged recently from China which suggest that there might be some issues with replacement Galaxy Note 7 units as well. Samsung has rubbished one such report saying that it was clear that external heat was applied to that particular Galaxy Note 7. However, following multiple reports Samsung China issued a statement yesterday saying that it's going to look into the matter and even apologized to customers in China for “lack of sufficient explanation.”

Samsung China has not yet commented on CCTV's piece.

Via Phone Galaxy Note 7Galaxy Note 7 recall
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