Firmware

Latest Galaxy S10 update has some serious bugs

Galaxy S10 owners are reporting numerous issues with the latest update (XXU1ASE5), the one that brings major improvements and new functionality to the camera and the May 2019 security patch. The most common complaint going around right now is a freezing issue with third-party apps. Apps like Twitter and Nova Launcher seem to be most affected, but the problem isn’t limited to these apps. We’ve had Twitter hang on our devices here at SamMobile as well, and since the app didn’t get an update in the Google Play Store recently, the phone’s software update is no doubt the culprit.

Issues include the phone freezing and requiring a restart

It’s not just apps that are freezing for many Galaxy S10 users. The phone itself freezes from time to time according to many of our readers who have reached out to us, and users on this Reddit thread and this XDA thread are reporting the same. The phone doesn’t seem to completely freeze for everyone – long pressing the power button brings up the power options, but the restart or power off buttons don’t respond, although the phone does eventually restart on its own. For some users, pressing the power button makes the screen go dark but doesn’t lock the device, while others say the fingerprint sensor stops responding now and then or becomes slow to unlock the device once a fingerprint is detected.

At this moment, there seems to be no solution for the freezing issues. A factory reset isn’t helping, so the new update is clearly broken; we’re not sure if Samsung has pulled the update from the air, but that’s something the company might want to do given the severity of the problems users are facing. For now, you should hold off from updating your Galaxy S10 if you haven’t already updated. We’ll be keeping an eye out for more reports of issues with the update, and we’ll let you know if and when Samsung rolls out a new update to fix them.

Are you facing problems with the latest update on your Galaxy S10e, Galaxy S10, or Galaxy S10+? Let us know in the comments down below!

  • Model: SM-G970F
  • Dimensions: 69.9 x 142.2 x 7.9mm
  • Display: 5.8” (146.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP, CMOS F1.5/F2.4 (77°) & 16MP, CMOS F2.2 (123°)Ultra Wide
  • Model: SM-G973F
  • Dimensions: 70.4 x 149.9 x 7.8mm
  • Display: 6.1"(157.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5 77° & 16MP F2.2 123° Ultra-wide
  • Model: SM-G975F
  • Dimensions: 74.1 x 157.6 x 7.8mm
  • Display: 6.4"(162.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5/F2.4 77° & 16MP F2.2 123° Ultra-wide

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marc01958
marc01958

Installed G975FXXU1ASE6/G975FOXM1ASE5/G975FXXU1ASE5 today (2 June) at 18:55 CET. Security update 1 May 2019. Is this the so-called pulled update? Why do I get security updates 1 month too late? Security is still considered less important by Samsung? Please swap priority of new functionality with security. Almost running an hour without trouble, except still disfunctional clear view cover. What sensor is broken?

shmhazan
shmhazan

Samsung please release new update ASAP
.this is very annoying.
Rebooting the phone helps for unknown time.

meyemmabasso
meyemmabasso

Thank god my S10 didn’t receive that awful update. If I had received it, I would have been complaining, or better way is complaining in Samsung Members, telling Samsung in which ways bugs would be affecting my phone.
I’m from Argentina and my phone didn’t receive this update hopelessly.
Bye for Now.

empty456
empty456

i suffer heavily of this bug. I installed it on sunday … unfortunately i was not warned before. Who could have thought that a patch regarding Wifi stability and night mode photography affects lock screen and fingerprint? i got the following issues: * sometimes no unlock is needed to use phone * randomly locks screen whilst using the phone * UI fragments of fingerprint sensor stays on the unlocked phone and apps * App freezes * Hardware volume buttons reacts extremely slow if anything. Sometimes it doesn’t at all. * Weak up from idle does sometimes not work. i can… Read more »

Ciccio2144
Ciccio2144

Samsung has pulled the update because yesterday the update show me for install (but i haven’t update), today don’t show me now

janpolet
janpolet

Yup!
I ignored the update notification yesterday and now it’s gone. Even when I try to update manually.

CroGamer1
CroGamer1

Luckily I read this post before my update arrived. Thanks for the heads-up Abhijeet! 😁

Nilleshna
Nilleshna

Naturally, Twitter is the most affected app. Freezes all the time. Even freezes on app restart. It’s more like one minute it works and next don’t. So I have to wait a bit to launch it again.
I’ve also caught Feedly Classic and Gmail apps frozen once.

nenovs
nenovs

I don’t face any kind of problems after updating the firmware.

xyzulu
xyzulu

I’ve had success disabling accessibility access for my password manager. Since doing that, I’ve had no more issues. Will let it run this way for another day before I am fully convinced.

Sigaripus
Sigaripus

I have no problem with the latest update.

Whiskey103
Whiskey103

Switch off Wi-Fi and report back, I think it’s the new WiFi drivers..

PiloterB
PiloterB

Same issues as mentioned. Factory reset won’t help.
Samsung did you do QA at all?!?!?!

P.s
Give us option to revert to last version without flashing. Like Windows

Lovable_Kumar
Lovable_Kumar

Facing below issues after May 2019 Update on my S10+: 1) Fingerprint sensor not responding and once phone unlocks with Fingerprint then everything freezes 2) Edge panel not responding 3) Power and restart buttons not responding 4) Location toggle not working. 5) It takes edges to get the phone locked as it is not getting locked after pressing the power key. I have tried all the things including wipe cache partition, soft reset, uninstalled upasdates of apps installed on the update date but nothing works. Thanks SamMobile team for highlighting these issues with the update as I was very much… Read more »

henklbr
henklbr

Please report the problems you discover, with the latest firmware, to Samsung in the Samsung Members-app…

Lovable_Kumar
Lovable_Kumar

Yes.. Thanks.. I have reported the issue in community section of Samsung Members app..

aneesanu4591
aneesanu4591

After the update my s10plus unlocks when iam closing the eyes by using face unlock very serious issue
Afterall many midranges perform very well on face unlock though it is not that secure but samsung has to done basics right

ProdByEchelon
ProdByEchelon

Stuff like this shows that there is never real testing of these updates. This is a problem with Samsung, Apple, Google etc. I don’t get it.

pchetan2
pchetan2

I am on latest may update and dont face the issues many are facing. I didn’t reset at all but cleared cache via stock recovery

When on April update , i had reset once and removed Facebook related services vi adb and thats all.

May be these issues are for people who debloated their devcie heavily (samsung services).

xyzulu
xyzulu

I’ve done no debloating..and yet face all kinds of issues since the May 2019 update.

xyzulu
xyzulu

Not being able to answer calls is driving me crazy. I can’t believe this wasn’t tested properly.

Phone calls – unstable
Fingerprint scanner – unstable
Flagship phone – you wouldn’t think so

toddel68
toddel68

Anybody experiencing echo effects during calls? It’s driving me nuts (on top of the other problems).

henklbr
henklbr

Please report the problems you discover, with the latest firmware, to Samsung in the Samsung Members-app…

xyzulu
xyzulu

It’s been fairly useless for me so far (Help > Chat). The response ends in saying I need to do a factory reset and after that doesn’t fix the issue, visit a Samsung service center.
I’ve reported the issues as feedback as well, but days later and no response yet.

mdnauman0
mdnauman0

Mine S10+ Is having serious issue with Dialer app i can’t even receive a call i had to switch my sim card to other phone.

henklbr
henklbr

Please report the problems you discover, with the latest firmware, to Samsung in the Samsung Members-app…

jozefrockz
jozefrockz

Did experience the same, too bad Samsung QA people didn’t checked this thoroughly

locarno
locarno

Exynos or Qualcomm version ?

dagger1
dagger1

My phone is affected and it’s Exynos. IDK if it also happens with Qualcomm

locarno
locarno

They released this update too quick.

henklbr
henklbr

You could have known this for yourself: the -F- version is EXYNOS!
So why this question?

locarno
locarno

In article it isn’t mentioned. In article it is only this “XXU1ASE5”.

There’s no model number.

locarno
locarno

Ok. I already know this is issue for the Exynos version. Stop this unnecessary discussion.

I already promised to Danny in another comment I will post 1 comment per article from today !.

TurkishStyle
TurkishStyle

When in clearing the cache through recovery and than reboot, afte booting my s10 hangs and does a soft reboot were the boot animation only loada again.
After that everything is fine

henklbr
henklbr

Please report the problems you discover, with the latest firmware, to Samsung in the Samsung Members-app…

PookiePrancer
PookiePrancer

Reporting the problem on Samsung Members always ends the same:

What is your firmware?
Does it do it in Safe Mode?
Do a factory reset.

Rinse and repeat.

locarno
locarno

You bricked S10 ?

toddel68
toddel68

Reported to Samsung members 2 days ago. This morning somebody must have been back to office and I got a message that they will look into it. Yeah, sure.
Nova unusable and even in OneUI I can watch the icons build up one by one.

techhahn
techhahn

No issues are here other than twitter app freezing.

henklbr
henklbr

Please report the problems you discover, with the latest firmware, to Samsung in the Samsung Members-app…

dagger1
dagger1

After the update my phone is constantly becoming almost completely unresponsive as the article describes. I’ve noticed that plugging in the charger makes it respond again, also the power button keeps working, but it is almost impossible to unlock or perform any other task also wont respond to touch for which im forced to reset from the button combination. Wiping cache and resetting settings to default didnt work. But I also noticed it doesnt seem to happen if I boot on safe mode. BTW, I dont even have twitter or Nova installed. For me it seems to be random. Sometimes… Read more »

gentux
gentux

Try this: Go to settings -> Device care -> Battery -> Battery usage -> click any app -> Battery optimization -> select All from Dropdown and then uncheck all apps. For me it helped. I suggest Samsung tuned the power saving feature a bit too aggresively.

dagger1
dagger1

Will try that!

henklbr
henklbr

Please report the problems you discover, with the latest firmware, to Samsung in the Samsung Members-app…

dagger1
dagger1

Done, hopefully they’ll take notice

gentux
gentux

I commented on those problems here on sammobile. I disallowed battery saving for most inbuilt apps and that seems to have helped a lot. Yesterday I had it freeze again but only for a short time. Last thursday afternoon my phone was completely frozen and even rebooting didn’t help as it would freeze again as soon as I let it sit for an hour or two. I wasn’t using Twitter, just the normal system UI would freeze, not unlock and the power options wouldn’t respond before the screen times out.

henklbr
henklbr

Please report the problems you discover, with the latest firmware, to Samsung in the Samsung Members-app…