Phone

Some Galaxy S10 units show 6GB RAM despite 8GB being minimum spec

It looks like Samsung has a few Galaxy S10 quality control issues that need to be taken care of. The 6.1-inch Galaxy S10 is supposed to have 8GB of RAM on all models, but it seems some units may be showing 6GB of RAM on the device. Samsung US’ official pages for the phones are also incorrectly listing 6GB of RAM on the Galaxy S10, especially for carrier-locked models, although a representative has confirmed to Android Police that the company will fix the information on its website.

It’s unclear how widespread the issue of the phone itself showing just 6GB of RAM is at the moment. A Reddit user has posted a photo of an S10 that has only 6GB of RAM, but there’s not a lot of evidence otherwise. And while it’s not common for phones to wrongly report the amount of RAM, Samsung is likely to fix the issues closer to the S10’s release date next month through a software update. If it’s a hardware-level issue, such as a few units having somehow been produced with lower RAM, Samsung will no doubt replace those faulty units for consumers.

Of course, it’s possible the retail units that make their way to customers will not have this problem at all. We’ll just have to wait and see how it pans out. And it’s best to place a pre-order even if you are a bit skeptical, as Samsung is offering some interesting pre-order bonuses, such as free Galaxy Buds and considerable trade-in discounts.

Galaxy S10 6GB RAM

Thanks for the tip, Thunder Roid!

  • Model: SM-G973F
  • Dimensions: 70.4 x 149.9 x 7.8mm
  • Display: 6.1"(157.5mm) Super AMOLED
  • CPU: Exynos 9820 Octa
  • Camera: 12 MP.CMOS F2.4 45° Telephoto & 12MP F1.5 77° & 16MP F2.2 123° Ultra-wide

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Saranan Majilya
Saranan Majilya

Device care app is culprit. Its doesn’t show RAM properly. Ha ha….just joking.

djcbs
djcbs

ALL units being used in Samsung retail stores for demos until the 8th of March have 6GB of RAM.
Those units also don’t have all the software in them. For example, the camera on display phones does NOT record ANY video in 4K, it doesn’t have Bright Night (although Samsung briefed their PR’s on it).

So it’s quite likely just an issue with the models not being the final production units.

Bobbingalong
Bobbingalong

Why are you so sure?

Samsung employee
Samsung employee

Originally, all s10 devices were going to be 6GB. Samsung decided to up that to 8GB recently, and after many sample devices were already built. Hence, pre-production units of the s10 have only 6GB of ram. Final, retail grade units will all have 8GB as stated in our marketing materials.

Abdallah98
Abdallah98

Samsung clearly states on its website that the S10e comes in either 6 GB of RAM with the 128GB version or 8 GB of RAM with the 256GB version.

Bobbingalong
Bobbingalong

The Samsung UK site shows for the S10 8gb ram/128 GB storage and 8gb ram/512gb storage options.

Personally I paid the premium for the 8/512 set up and will be very angry if it is only 6gb ram.

I reached out to carphone warehouse and they came back with the wording. They will “provide a full refund if the specs advertise is incorrect within 14 days of their delivery” and that they believe the demo models are 6gb and retail to customer will be 8gb. The last remark I don’t believe as maybe some BS line

djcbs
djcbs

The last remark is actually true. The demo units that Samsung sent to stores are indeed 6GB versions of ALL phones (be it the 10e, 10 or 10+). They also don’t have the full software installed on them.

Retail units for customers will bring the advertised specs.

Bobbingalong
Bobbingalong

Do you work for cpw? Maybe should ask you for a discount 🤣

Did you order the s10e?

djcbs
djcbs

The S10e with 8GB of RAM however, will apparently only be available in Korea.
No European country will get it.

Soufianeb7
Soufianeb7

If Samsung shows 6GB of RAM by mistake while we have 8GB they might really put in the hardware a 6Gb and shows you 8Gb, very suspicious !!

40tman
40tman

u can use cpu z on android and check your phones specs legit in real time

locarno
locarno

Curious. Maybe 6GB ram is the correct one and they made mistake in marketing materials.

Bobbingalong
Bobbingalong

That is my worry … This maybe the case

Ryya
Ryya

Would be good if someone could get Aida installed and verify what’s reported there. It would be odd for this to be a ROM problem.

Bobbingalong
Bobbingalong

I do doubt that this could be a rom Problem. As the S10+ I used yesterday was able to clearly show 8gb ram. the 2 S10 units I tried both showed 6gb ram Was very surprised when was announced that S10 base was minimum 8gb and that made a lot of my friends happy. As the leaks always eluded to 6gb/128gb for the base models. Let’s hope it maybe that the retail demo models are lower spec and that the devices sold do have 8gb as standard. Though would be very odd for the demo models to be lower or… Read more »

Abdallah98
Abdallah98

Samsung clearly states on its website that the S10e comes in either 6 GB of RAM with the 128GB version or 8 GB of RAM with the 256GB version.
https://www.samsung.com/global/galaxy/galaxy-s10/specs/

Dcdaniel
Dcdaniel

We are talking about the s10 not the s10e

Bobbingalong
Bobbingalong

I reported this yesterday, the unit I tired only had 6gb ram and when challenged the store clerk was not able to answer.

So either Samsung has made mistake with their marketing and spec sheets or there is fundamental problem with these devices