Galaxy Note 8 customers in the US will get free in-home support visits

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Aside from offering them some great pre-order incentives, Samsung is also offering Galaxy Note 8 customers in the United States in-home support visits. All those who purchase the new flagship will get 60 days of Samsung Premium Care service for free. The service normally costs $11.99 per device, per month. The service offers in-person support, an extended warranty and premium protection against accidents and damages.

Samsung has outsourced the in-home support visits to a startup called HelloTech. The startup's techs will come to Galaxy Note 8 customers wherever they might be, they can visit them at their home or at a coffee shop.

Customers will go through Samsung's Premium Care website to schedule a visit for in-person support for a damage claim but the resource that visits them will be from HelloTech. The company operates in 88 percent of the cities across the United States with some rural and remote areas being the exception.

HelloTech's support visits will only address minor issues with the Galaxy Note 8. The resource that visits the customer can help them setup their new Galaxy Note 8, switch over their data from another device to the new flagship, provide demos of important features and more. Things like damage claims or replacement requests will be covered by Dish on behalf of Samsung.

Adnan Farooqui - Executive Editor

[email protected]

First Samsung device: SGH-E900

Adnan Farooqui is a long-term writer at SamMobile. Based in Pakistan, his interests include technology, finance, Swiss watches and Formula 1. His tendency to write long posts betrays his inclination to being a man of few words.

Via Phone Samsung Galaxy Note 8

Galaxy Note 8 customers in the US will get free in-home support visits

Adnan Farooqui - Executive Editor

[email protected]

First Samsung device: SGH-E900

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