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Safe Galaxy Note 7 units are already making their way to customers in the US

Samsung confirmed earlier this month that it’s going to voluntarily replace all Galaxy Note 7 units shipped since the device was released on August 19. It’s now urging people to take part in its replacement program for the new flagship smartphone. The company recently confirmed that it’s going to send out replacement stock of safe Galaxy Note 7 handsets that don’t feature a battery that’s a potential fire hazard no later than September 21. However, it appears that the safe units are already finding their way to customers in the United States.

We’re seeing multiple reports online from customers who have been notified by Best Buy that their replacement Galaxy Note 7 units are ready for pickup. So far all of the reports have a common denominator: Best Buy. No other Samsung carrier or retail partner appears to be handing out the replacement devices even if they have received some inventory from the company. Since Samsung has confirmed that replacement inventory will be provided to customers in the United States no later than September 21, this should instill confidence in customers that they may really not have to wait beyond September 21 to get a safe Galaxy Note 7 unit and be done with all of this once and for all.

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ratansam
ratansam

My first note is going to be this one! My favourite is too coral blue.

HeatNation
HeatNation

I’m hoping I can just buy a coral blue Note7 straight up from T-Mobile on Wednesday (Sept 21st). When all the bs and smoke settles, (a safe) GN7 is still by far the best handset available for purchase.

bobbylechat
bobbylechat

I will be getting mine as soon as i can here in France but i’m wondering if airline companies will cancel the measures they have instaured to ban the phone….

Ampo2412
Ampo2412

Just keep the receipt of the transaction when you swap your device and keep it in your wallet for the time being.

manojmcn
manojmcn

In Singapore, Samsung is handling all replacements directly irrespective of where you purchased. The process is smooth. Register online & take appointment. Hand over just your phone(Yes just Note 7 – nothing else needed). We can keep everything else that came with the phone – charger, spen, earphone etc. Sign a replacement form acknowledgement, they hand over a new phone, a screen protector, $30 voucher and a goodie bag. Assistance is given if data transfer is needed, but may take additional time. Have free coffee or Hot chocolate while you wait. I went and got my 2 Note7 phones replaced… Read more »

Suryagopan
Suryagopan

They gave you a new box or just the phone.?

manojmcn
manojmcn

The process here is Simple. The person who registered online for exchange program can go on the scheduled date, hand over the bare phone and get back a full new box of Note 7 will everything new in it. It’s simple here because there is no refund or exchange with other model.

deeznutz1977
deeznutz1977

New phone

n900mixalot
n900mixalot

Good for Singapore. Here in the US, if you’re with Sprint you can get a replacement. If you’re with T-Mobile, they don’t have replacements and they don’t have loaner phones. If you’re with Verizon, they don’t know when they’re going to get new devices.

Samsung is inconsistent and your experience is RARE.

superg05
superg05

T-mobile Does have loaners I’m using an S7 Edge loaner

manojmcn
manojmcn

Not rare as far as Singapore goes. The ease here is the process has only one option. To exchange with a new one. No refund, no loaner unless there is an issue in the device. Samsung Singapore takes care of all exchanges (Even if its bought from carrier contract). Small country, so replacement event is centralized at one location. My net damage = $5 for travel charge to & from the Sammy exchange counter, may be half a day spend on switching back & forth to Note 4 & Note 3 and the issue sets. exchange time: 20 mins since… Read more »

preime101
preime101

to be fair, that is hardly Samsung’s fault, instead the individual carriers are just not getting their act together as usual.

deeznutz1977
deeznutz1977

I’m with tmobile and I have a loner phone (s7 edge)

GNoteuser
GNoteuser

Someone at t mobile told me they would be starting to replace phones on or before the 21st. Also was told they would just swap the phone and not the box and or accessories. Wth? Hoping this CSR didn’t know what she was talking about. Seems odd to just swap phones. Anyone else know anything about this?

Standingo
Standingo

Samsung Spain told me that from this monday 19th. they’ll start to send the new units too 😀
Can’t wait for mine ^^
Missing it a lot after 2 weeks of using a “defective” one.

il buono
il buono

Based on the reddit posts I’ve seen, Sprint stores also have the replacements in stock and in the hand of some customers.

sammay69
sammay69

Maybe best buy got it first because they dont sell their phones carrier locked

il buono
il buono

Best Buy sells the same carrier-branded devices as the carrier stores. Unlike the S7 and S7 Edge, no unlocked Note 7 model exists yet in the U.S that works across the four major U.S carriers.

sammay69
sammay69

Oh ok. I didn’t know. I am not from the US. So i didn’t know

n900mixalot
n900mixalot

Samsung is garbage here in the US. They don’t take care of their customers here. At all. They leave it up to the carriers, and Sprint is the only one that’s been consistent in any way. Unlocked is really the only way to go, but then there’s no guarantee you can use Samsung Pay.

jjcommonsense
jjcommonsense

Im not sure how u can say Sprint is the only one to take care of the customer. Tmobile has been excellent to me throughout this process. They sent me a brand new S7 Edge as a loaner with no issues or problems. My coworker said that when he called Verizon they were basically trying to convince him not to exchange his device.