Phones

Samsung will voluntarily replace your Galaxy Note 7

We reported yesterday that it was possible for Samsung to announce a recall of the Galaxy Note 7 following reports of the handset’s battery exploding. A few days ago Samsung confirmed that it was delaying shipments of the Galaxy Note 7 to perform additional quality tests on its new flagship. The company has formally announced a worldwide recall of the Galaxy Note 7 today and has said that it’s going to voluntarily replace units that have already been shipped.

Samsung says that it conducted a thorough investigation in response to the recent reports and found a battery cell issue. As of September 1 there have been 35 cases reportedly globally and Samsung is conducting a thorough inspection with its suppliers to identify possible affected batteries. To ensure customer safety Samsung has decided to stop sales of the Galaxy Note 7. The handset has been pulled off the shelves and will not be sold until Samsung fixes this problem.

Samsung is believed to have shipped close to a million units of the Galaxy Note 7 globally, this means that there are a lot of customers out there who have a Galaxy Note 7 that may or may not have a faulty battery. For customers who already have the Galaxy Note 7, Samsung says that it’s going to voluntarily replace their current device with a new Galaxy Note 7 over the coming weeks. The company says that it’s working with its partners to make sure that the replacement experience is “as convenient and efficient as possible.”

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colint3
colint3

I think that Samsung gains some serious kudos for being so pro-active. What other manufacturing company would replace all phones sold. Samsung have my vote

iom_jack
iom_jack

Kuos for samsung having the initiative to replace the sold note 7 but its a shame that Samsung seems bias to certain loyal costumers when they’re offering freebies. US got 2 free gift on pre orders and now another freebie as a goodwill gesture for the exchange, whereas in UK, only one freebie in pre order and none on exchange!!!

iom_jack
iom_jack

GOOD NEWS! For a limited time offer.
Whilst waiting for a Note 7 replacement,
Samsung offers FREE (yes you read it right! “FREE”)
Class E Fire Extinguisher
(Fires involving ELECTRICAL APPARATUS)
HURRY WHILST STOCKS LAST!!!
Collect it in your nearest Fire Brigade office
Or have it free delivery if your phone catches fire or explode!
Just dial 999 free of charge in your landline or mobile
(please note that calls maybe recorded for training purposes)

debashis barua
debashis barua

samsung is drown into a deep sea….

Moshesn
Moshesn

Iran is the call of Note 7 handsets is that Iran should be sent patrolled and perfect phone

ijazali
ijazali

Right now Apple be like ” This calls for a party”

Reshock
Reshock

This would be simplified if it had a swappable battery. Oh I forgot, they have to reinvent that improvement. Perhaps the Note 8 will feel like a upgrade to a Person who works a Note 4 hard and can’t except a major function down grade for specs that can’t be worked with on a charger…

sociologist
sociologist

They should add the IR blaster to this while they spend the time fixing it. That shouldn’t be too difficult beings that they need to get this battery issue fixed and it is probably not an easy fix if devices are exploding. I guess Samsung R & D didn’t to their job again.

DHTML7
DHTML7

Strange how you never heard anything about batteries in all S6 and S7 models. Still think the N7 should have had either the same sized battery as the S7E or put in a larger one in the N7 as the S7E and the N7 are both built on the same architecture.

rainerm
rainerm

Well this is smart, first they sold replaceable batteries, then they “invented” non-replaceable ones.
Now, they finally sell batteries with auto-eject.

Honest kudos though for the decision to bring back SD Carts despite all the “smart” guys even here trying to convince everyone these were not needed and useless…
Aren’t these the same folks who keep celebrating these small Apple-Batteries?

Still happy with my Note 4, waiting for the next inventions…

sociologist
sociologist

Yeah me too, Not giving up my Note 4. The last true great Note.

warlockba
warlockba

NO! DON’T! I hope they stop inventing this way, or else next year they’ll invent spherical phones or god knows what useless else … surest bet they’ll merge a sim into a gear 360 with a gear watch display and call it the next galaxy …

NextBigThing
NextBigThing

Much appreciated Samsung,
Can’t wait to get the Note7

HeatNation
HeatNation

I think Samsung should fix the GG5 scratch gate issue at the same time as the exploding batteries. I sent my Note7 back to T-Mobile because my phone got major scratches after using it for only a few days. And I literally baby my phone. No drops, no keys or change in my pocket and I used a case.

vpoulios
vpoulios

Samsung must anounce the date of production of the last phone that might be affected, so as to protect costumers who want to buy the phone in the near future. All those phones must be recalled but i am not sure that it will be the fact.The refurbished phones after the change of the battery can be sold for a lower price. Open your phone app and type *#12580*369# to get the production date. To be sure you get a new Note 7 i would suggest that the production date of the device should be not prior than 30092016

steph050
steph050

Any have information for European markets (i.e. French market) about Samsung official position regarding those who have already their GN7 ? By chance I do not have any trouble yet with my device, blue color, exynos model !! thanks for your comments…..

warlockba
warlockba

Every news site says “worldwide recall” – so I think EU is included in the world 🙂

eHoolie
eHoolie

Just got mine last night from Verizon. Set it up and charged it overnight in a safe place. It got really hot while setting it up and charging it. But no fireworks. Called Verizon and Samsung service about the recall effort and if my phone was effected, neither one had any idea what I was talking about.

Bonedatt
Bonedatt

Which is less expensive… Sending out a replacement battery or having consumers ship the whole device back, wait for a remanufactured one and then send it back to them? Oh wait, they can’t send a replacement because they are sealed in batteries. Go back to your roots Samsung and stop trying to be Apple. Bring back easily swappable batteries like the Note 4.

HeatNation
HeatNation

Do you want some cheese with that wine? Get over the removable battery thing. It’s over.

hgroove
hgroove

Discount time!!!!!!!

Buckeye
Buckeye

Will this or does this effect anyone in the United States?

eHoolie
eHoolie

Heard on the news..All of them!

phate89
phate89

Where is the genius that wanted to buy a batch of note 7 to sell when this problem is forgotten? lol

n900mixalot
n900mixalot

I just hope no one gets hurt. A lot of people are saying they don’t see any problems with theirs and so they are hanging on to them. Not very smart but then again, they spent $850 on a phone.

geedee
geedee

Update in Malaysia
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Customers may contact Samsung Malaysia Careline at 1-800-88-7799 for further enquiries of their current Galaxy Note7 device before replacement takes place.
http://www.samsung.com/my/news/global/samsung-malaysia-electronics-official-statement-galaxy-note7

thomsalex
thomsalex

I bought two from Dubai Duty Free shop brought to United Kingdom. Anyone know the procedure for getting this replacement units.

kavalier
kavalier

On another note, ISIS has expressed interest in purchasing all suspected defective Galaxy Note 7 phones!

ijazali
ijazali

Ist I was waiting for its launch on august 2nd, then September 2nd for global release to actually buy one and now this exploding thing happens.
Now I have to wait more
Why Samsung Why… why would you do that…. ;( ;( ;(

manojmcn
manojmcn

Update in Singapore from one of the carriers:
Singtel : Following official notification from Samsung, Singtel has suspended sales of Note7 devices. We are working with Samsung on an exchange programme for customers who have purchased the device. We will keep our customers closely updated.

Seems we are getting new ones soon. Hopefully they give something (like 128GB SD card) in addition to boost the morale. I have 2 units, no issues at all so far. Getting 6+ hrs SOT with heavy use.

mantaka
mantaka

Or to those who waited SEP2 for like a month they should give free VR and ye 128 SD card would be nice too 😀

manojmcn
manojmcn

Yes, but one of those should any way is the pre order offer right? I got Lens kit as free with the purchase upon pre-order. For one more day’s effort for the replacement, would like to get some motivation.

mantaka
mantaka

Time only tell 🙂

malik828
malik828

what screen on time you get on 4g and you have exynos

manojmcn
manojmcn

5.5 to 6+ with a mix of full time connectivity (mostly LTE & else wifi use) & sync turned on for all accounts but no AOD. Exynos processor.

stondec
stondec

That’s interesting. I’m getting about 3 hours SOT on my Exynos version.