Join us on Telegram | Early Samsung Black Friday deals, check them out right now!

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Samsung foldable phone buyers are treated like second-class customers

Phone
By 

Last updated: May 12th, 2022 at 11:54 UTC+01:00

Samsung’s foldable phones are nothing if not ambitious. They have single-handedly created a new mobile market segment, and after SID 2022, the future of foldable devices is looking brighter than ever.

However, the downside to foldable phones is that they’re still not as reliable as the tried and tested ‘candy bar’ smartphones. And one of the main issues has to do with the pre-applied foldable screen protector.

Said foldable screen protector pre-applied by Samsung tends to crack or get scratched over time. Unfortunately, there’s no easy way to replace it, and in most markets, the level of customer support offered by Samsung for these foldable devices is subpar.

Samsung needs to handle Galaxy Z repairs and servicing better

The main problem with owning a Galaxy foldable phone isn’t that the pre-applied foldable screen protector degrades over time but that Samsung is apparently doing a poor job at helping Galaxy Z customers who are in need of a new screen protector.

In major markets, same-day replacement of the protector is possible, but customers need to visit the service center personally. It’s worse in smaller markets as Samsung requires Galaxy Z customers to let go of their devices for at least three days. More so, it doesn’t offer a replacement device, and what’s even worse is that the company asks customers to factory reset their phones before they hand them in for repairs / screen protector replacements.

Since the Galaxy Z Fold 3 and Z Flip 3 already cost a pretty penny, few people have a secondary smartphone to use while waiting for their foldable device to get a new screen protector applied. Which means that these affected Galaxy Z customers are often forced to live without a smartphone for a few days.

Meanwhile, most repair shops and stores will refuse to replace Galaxy Z Flip and Z Fold screen protectors because the procedure is too risky. They simply don’t want to break an expensive phone and be in a position where they have to compensate customers.

The good news is that some retailers, at least, have taken matters into their own hands. According to a Samsung Community post, retailer Coolblue in the Netherlands started offering proper screen protector replacement to Galaxy Z Fold and Flip customers.

Unlike Samsung, Coolblue seemingly accepts customers without an appointment and doesn’t require a factory reset because they attempt to replace the screen protector on the spot. Hopefully, Samsung will soon be able to match that level of customer support for its foldable phones everywhere.

We’ve asked for a statement from Samsung on the matter. We will update you as soon as we find out more.

Join SamMobile’s Telegram group and subscribe to our YouTube channel to get instant news updates and in-depth reviews of Samsung devices. You can also subscribe to get updates from us on Google News and follow us on Twitter.


Phone Galaxy Z Flip 3Galaxy Z Fold 3Netherlands
Load 23 comments

You might also like

Galaxy Z Fold 3 gets stable Android 13 update, but limited to beta testers for now

The Galaxy Z Flip 4 and the Galaxy Z Fold 4 started getting the stable Android 13 update yesterday in South Korea. After releasing the fifth One UI 5.0 beta update to the Galaxy Z Flip 3 and the Galaxy Z Fold 3 last week, Samsung has released the stable Android 13 update to the […]

  • By Asif Iqbal Shaik
  • 6 hours ago

Galaxy Z Fold 3 gets fifth One UI 5.0 beta update to fix critical bugs

Samsung could soon release the stable Android 13 update to the Galaxy Z Fold 3. Although the company’s One UI 5.0 release timeline states that the Galaxy Z Fold 3 will get the update in December, the company has released the fifth One UI 5.0 update, which means that the stable update could be released […]

  • By Asif Iqbal Shaik
  • 1 week ago

Galaxy Z Flip 3, Galaxy Z Fold 3 getting November 2022 update in the US

Earlier today, Samsung released the November 2022 security update to the Galaxy Z Flip 4 and the Galaxy Z Fold 4. Now, the South Korean firm has released its newest security update to its third-generation Galaxy Z foldable phones, the Galaxy Z Flip 3 and the Galaxy Z Fold 3. The latest software update for […]

  • By Asif Iqbal Shaik
  • 2 weeks ago

Best Samsung Phones in November 2022 – Picked by experts

Given the sheer number of devices that it releases every year, finding the best Samsung phones can often prove to be a challenge for most customers. It doesn’t matter if you want a flagship or a budget device. Samsung offers plenty of options for all price ranges. To make it easier for you to find […]

  • By Adnan Farooqui
  • 2 weeks ago

Galaxy Z Fold 3 gets third One UI 5.0 beta update in India

After beta-testing One UI 5.0 for months on the Galaxy S22, Samsung quickly opened the One UI 5.0 beta program for various high-end and some mid-range phones. Two weeks ago, the company released the One UI 5.0 beta update, based on Android 13, to the Galaxy Z Flip 3 and the Galaxy Z Fold 3. […]

  • By Asif Iqbal Shaik
  • 3 weeks ago

Galaxy Z Flip 3 gets third One UI 5.0 beta update

Earlier this week, Samsung released the stable Android 13 update to the Galaxy S22, Galaxy S22+, and Galaxy S22 Ultra. Two weeks ago, the Galaxy Z Flip 3 and the Galaxy Z Fold 3 received the One UI 5.0 beta update. Now, the company has released the third One UI 5.0 beta update to the […]

  • By Asif Iqbal Shaik
  • 3 weeks ago