SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Samsung fined $9.7 million over misleading water-resistance claims

Phone
By 

Last updated: June 23rd, 2022 at 10:55 UTC+02:00

Well, the latest reports don’t seem to be good for Samsung’s marketing team, as Samsung Australia has been fined a penalty of A$14 million ($9.65 million) over misleading water resistance claims in its Galaxy smartphones. A good number of Samsung phones are touted to be water-resistant, and it is claimed that these Galaxy phones could be used in pools or seawater. But the truth is not what was advertised by Samsung.

Samsung phones, similar to other phones on the market, come with an IP rating to show water-resistant levels. Besides, these phones are water-resistant, not waterproof. There are certain limitations that one must keep in mind. For instance, an IP68 rating certifies that the device can be submerged in 1.5 meters of water for up to 30 minutes. However, it must be submerged in freshwater since the tests for assigning these ratings are conducted in controlled lab conditions. The devices are not tested in a swimming pool or at the beach.

This is Samsung’s second time getting penalized for the same misleading claim by ACCC

According to an official media release, Samsung Australia has been penalized for misleading its buyers of some of its Galaxy phones would function properly even when submerged (to a certain level) in all types of water. Moreover, the Australian Competition & Consumer Commission (ACCC) said that Samsung Australia has admitted to these false claims on its smartphones. In fact, this is not the first time the ACCC has sued Samsung. Notably, the ACCC first sued the company back in 2019 for the same misleading water-resistance claims.

The ACCC said that between March 2016 and October 2018, Samsung ran in-store and social media advertisements that included nine ads claiming their phones could be used in pools and seawater. They received multiple user complaints from Samsung buyers saying that their phones would not function normally or even stop working entirely when exposed to water. Samsung is yet to respond or comment on this matter.

Join SamMobile’s Telegram group and subscribe to our YouTube channel to get instant news updates and in-depth reviews of Samsung devices. You can also subscribe to get updates from us on Google News and follow us on Twitter.

Phone Australiawaterproof
Load 1 comments

You might also like

Samsung announces pair of jeans with a dedicated Galaxy Z Flip 3 pocket

Samsung has announced a new fashion collaboration revolving around the Galaxy Z Flip 3, and it’s rather unusual compared to the limited edition variants and accessories we usually get. Samsung has partnered with Australia’s most beloved brand of jeans, Dr Denim, and has just announced a new pair of limited-run jeans that embrace and celebrate […]

  • By Mihai Matei
  • 9 months ago

Here’s where you can buy the Galaxy Z Flip 3 Bespoke Edition

The Galaxy Z Flip 3 is arguably the most fashionable smartphone on the market, and Samsung made it even more so with the release of the Bespoke Edition at Galaxy Unpacked 2. The Bespoke Edition is based on the 256GB Galaxy Z Flip 3. It doesn’t have any hardware changes, but the main selling point […]

  • By Mihai Matei
  • 10 months ago

Galaxy Z Flip 3 Bespoke Edition is official, flaunts 49 color combinations

After Samsung generated some hype on social media, Galaxy Unpacked 2 went live moments ago, and fans are finally getting to see what the new event is all about. In short, it mostly revolves around the “new” Galaxy Z Flip 3 Bespoke Edition, or more appropriately, the company’s new design studio for the fashionable foldable […]

  • By Mihai Matei
  • 10 months ago

Galaxy Watch 4 is now a COVID monitoring tool for Australia’s workforce

Samsung Australia announced that it’s trialing the Vital Monitoring System (VMS) solution from re-open.com on the Galaxy Watch 4 series. VMS is part of the re-open.com cloud-based platform created by Deakin University, NTRI, and SaniteX Global to support the world as it recovers from COVID-19. More specifically, VMS (Vital Monitoring System) is a system designed […]

  • By Mihai Matei
  • 10 months ago

Australians can’t stop buying Samsung’s new foldable phones

Samsung has been hard at work bringing foldable smartphones to the mainstream over the past couple of years. The exceptional response it has seen for the new Galaxy Z Fold 3 and Galaxy Z Flip 3 shows that more people are finally willing to take a chance on these handsets. It’s a similar story down […]

  • By Adnan Farooqui
  • 11 months ago

ECG and BP monitoring are coming to Galaxy watches in more markets

ECG and blood pressure monitoring will become available for the Galaxy Watch 4 and Galaxy Watch 4 Classic in Australia starting September 10 through the Samsung Health app. They’ll be the first Samsung smartwatches in Australia to offer these features, but they won’t be alone. Samsung announced that ECG and blood pressure monitoring will also […]

  • By Mihai Matei
  • 11 months ago