Netflix will drop support for older Samsung smart TVs beginning December 1

Netflix is going to stop working on some older Samsung smart TVs beginning December 1, 2019. Samsung broke the news on its official webpage, while Netflix is sending out error messages directly to the TVs of affected customers.

The error message simply states that ‘Netflix will no longer be available on this device after December 1, 2019.‘ The announcement is a little bit nondescriptive. It doesn’t go into detail as to why support is being dropped for some older devices, other than it being ‘due to technical limitations.’

Which Samsung devices are affected? We don’t know yet

As yet, there’s not a lot of information to go by in regards to which older smart TV models will no longer be supported after December 1st. Samsung provided a link to Netflix’s list of compatible devices, but this is, in fact, a tutorial page that doesn’t mention much about device compatibility. So unless you’re looking for guides on how to use Netflix on your Samsung device, the link won’t be of much help.

Whatever technical limitations might prevent older Samsung smart TVs from accessing Netflix in the future, there’s not much that Samsung could do to avoid this. This change doesn’t affect only Samsung-branded TVs. Samsung is not being treated any differently; it’s not a special case and it’s not being singled out. Whatever changes Netflix’s underlying systems might be going through, they don’t seem to go hand-in-hand with older hardware.

Do you own a Samsung smart TV? Have you ever been greeted with this error message? If so, feel free to let us know in the comment section which TV model you use and when you’ve started receiving the error.


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I think they must be preparing to switch to HEVC or AV1 codec streams which the older sets lack hardware support for it and they are too weak for a software decoder.


That’s interesting. My Samsung TV’s are a 2017 model 4k and a 2019 QLED. Both got an updated Netflix app in the past couple of weeks, that changed the movies icons to look more like dvd covers. Not sure if it’s the same update. I wonder though if it’s affecting other old brands. We have a 5 year old LG in the kitchen. Maybe it will lose support.