Samsung has had to delay its first foldable smartphone as it works to address some design issues which can cause problems for the display. April 26 was the original Galaxy Fold release date but the company has since delayed the launch. A new release date has not yet been confirmed.
The company has sent out emails to customers who pre-ordered the Galaxy Fold. It mentions in the emails that a new Galaxy Fold release date can’t be confirmed at this point in time. Customers who pre-ordered a unit will by refunded any amounts they have been charged in full.
No new Galaxy Fold release date yet
Samsung says that it’s “making progress in enhancing the Galaxy Fold” to ensure that it lives up to the high standards that customers expect from it. This suggests that whatever is being reworked on the device isn’t proving to be too difficult to fix.
It does caution that a new Galaxy Fold release date can’t be confirmed right now. Samsung says that it will have more specific shipping information to share in the coming weeks. It’s a vague timeframe but that’s what Samsung is willing to provide right now.
Customers who pre-ordered the device will have priority once the device ships. Their order guarantees them a place in the queue. However, if they change their mind, they can cancel their order at anytime before the device ships via Samsung.com. Any and all amounts charged will be refunded in full. If a customer takes no action and Samsung is unable to ship the Galaxy Fold by May 31, it will automatically cancel the pre-orders and refund all amounts.
Those who want to retain their place even after May 31 can notify Samsung of the same. The email it is sending out to pre-order customers details the steps to be followed. They will continue to have the option to cancel their pre-order at any point before the device ships.
As a pre-order customer, would you be retaining your place or cancelling the order? Let us know in the comments below.