Phone

Samsung’s Galaxy Note 7 investigation finds culprit, full report coming January 23

Samsung has conducted a detailed investigation to ascertain the culprit behind the Galaxy Note 7 fires. The company said earlier this month that it’s going to make the full report public very soon. Reuters reports, citing a person familiar with the matter, that Samsung’s investigation has concluded that the battery was the main cause of the Galaxy Note 7 fires.

The source adds that Samsung has been able to replicate the fire during its investigation and that it has concluded that the battery is the culprit because the cause of the fires could not be explained by any flaws in hardware design or software. Samsung is due to make the full report public on January 23 just one day before it releases the detailed fourth quarter earnings results. The report also mentions that the head of Samsung’s mobile business Dong-jin Koh will announce the Q4 2016 results and will detail the measures Samsung has taken to prevent similar problems from occurring in future devices.

It’s also crucial for Samsung to close this chapter once and for all before it starts off with a clean slate for the Galaxy S8. It would surely be hoping that none of the bad press associated with the Galaxy Note 7 tries to steal the Galaxy S8’s thunder.

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Aweso
Aweso

This could match earlier reports that the battery was too tight-fitting inside the device. Even if they changed supplier, the dimension specs would’ve been the same.

Richard765
Richard765

Great news ! Anyone who has a Note 7 should just be able to replace the battery and be good to go.

Anonymous
Anonymous

Samsung needs to be a million percent sure they’ve dealt with the problem. If it happens again people will not be so forgiving. Shame because the note7 was an awesome phone. Looking forward to the note 8

o0MHJ0o
o0MHJ0o

Likewise, how can the battery be at fault when they tried using batteries from different suppliers. It doesn’t make sense. Must have been a hardware fault that made the batteries overheat, still not the battery themselves.

preime101
preime101

not necessarily, it could still have been the battery if it was spec’ed incorrectly or the circuitry on the battery was mismatched?

Dave Hartnell
Dave Hartnell

Not sure that conclusion makes sense. I was under impression they tried different brands of batteries. If that was the case then it’s more likely the design of note 7 precipitated the batteries to overheat.

n900mixalot
n900mixalot

“Overheat” isn’t the word. Deform resulting in combustion is more like it.