Phone

Galaxy S10 owners report issues with Android Auto — here’s what we know

A number of Galaxy S10 and Galaxy S10+ owners have taken to Samsung’s US Community Forum to vent their frustration that their handset won’t work with their vehicle’s Android Auto in-car infotainment system, throwing all sorts of strange error messages before crashing in most instances.

The bug doesn’t seem to follow a specific pattern — some users explained how Android Auto won’t recognise their handset, falling at the first hurdle; while others said it starts to function like normal, detecting their device, only to crash a couple of minutes later or when a command is issued.

There doesn’t appear to be a workaround for the bug, either. Reinstalling Android Auto on the handset has next to no effect, nor does a factory reset, according to users on the US Community Forum, hinting that Android Auto isn’t compatible with some builds of the device’s firmware.

There’s nothing to say that Samsung is aware of the glitch. It hasn’t responded to any of the comments on its Community Forum or made an announcement on any of its usual media channels. We have, however, reached out to the firm to inform it of the issue.

This isn’t the first bug that Galaxy S10 and Galaxy S10+ owners have reported. Some customers are experiencing an issue that results in Tap to wake activating when the device is in a bag or a pocket, leading to consistent battery drain as the unit’s screen is on almost all of the time.

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oliviercmoi
oliviercmoi

Issue for me is different, i.e. running AA on a late 2018 Smart ForFour with my one week old S10+ and AA lags, is massively pixelated and even freezes… haven’t been able to find a solution so far… I also see on various forums that OnePlus users have the same issue with their Smart or Renault infotainment system, so it’s definitely not Samsung specific but really AA or a combination of AA and Renault/SMart infotainment system….

mubinbutt
mubinbutt

i am having this issue with my S10+ and samsung care is denying to accept this issue.It seems S10+ is having compatibility issue. I have tried to pair MEFOTO selfie stick but it always gives error (cannot be paired , check settings for this device) same selfie stick is pairing with S9 + without any issue.

oliviercmoi
oliviercmoi

Issue for me is different, i.e. running AA on a late 2018 Smart ForFour with my one week old S10+ and AA lags, is massively pixelated and even freezes… haven’t been able to find a solution so far…

Landon A
Landon A

I have had zero issues with my Snapdragon S10+. I do not go anywhere without using Android Auto.

paul1035
paul1035

Used Android Auto on a road trip last week on my S10+ Snapdragon and didn’t have a single issue.

PookiePrancer
PookiePrancer

It’s hard to fault the phone for the behavior of third-party accessories though. For example, Google is already aware of a bug in Android Auto which causes the UI to switch to whatever day/night mode is on the phone, and they’re working on a fix. Add the connection issue to the list, Google.

ashwinrajsr
ashwinrajsr

I have been using Android Auto everyday since I got my S10+ on the 6th of March. I haven’t faced any of these issues and it works just fine.

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