Galaxy smartphone users are happier than Apple customers, study shows

galaxy note 20 ultra vs galaxy s20 ultra 2

General

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Samsung smartphone customers in the USA are happier than Apple customers, reveals a new study conducted by the American Customer Satisfaction Index (ACSI). More so, according to the 2020-2021 ACSI Wireless Phone Service and Cell Phone Study, the top 5 highest-rated smartphone models in the eyes of customers in the USA are manufactured by Samsung.

Samsung secured an ACSI score of 81, and that was enough for the company to outperform all of its rivals, including Apple. The latter company fell 2% to a score of 80, and it tied with Motorola and Google. In other words, Samsung is on a whole other level while Apple is competing with smartphone brands that are a lot less influential than it.

The Galaxy brand of smartphones is dominating

The recent study shows Galaxy smartphone owners in the USA have a higher satisfaction score than others, with the top 5 highest-rated smartphone models boasting the Galaxy logo.

According to the study, the Galaxy S10+, the Galaxy Note 10+, and the Galaxy S20+ are the highest-rated smartphones among customers in the USA with an ACSI score of 85.

The Galaxy S20, Galaxy A20, and Galaxy S10 secured a rating of 84, 83, and 82 points, respectively. The Galaxy S10 tied with the four Apple-branded smartphones, namely the iPhone 11 Pro, iPhone 11 Pro Max, iPhone X, and iPhone XS Max.

Time will tell if any of Samsung's 2021 models like the Galaxy S21 or the Galaxy A52 5G will make it at the top of the 2021 list, but as far as last year's performance is concerned, Samsung was unbeatable in the eyes of most customers in the USA.

Mihai Matei - Senior Editor

[email protected]

First Samsung device: SGH-A800

Mihai is a blogger and column writer at SamMobile. His first Samsung phone was an A800 which took a lot of beating, and a part of him still misses the novelty of the clamshell design. In his free time, he enjoys watching shows, documentaries, and stand-up comedy; listening to music, taking walks, and occasionally playing old(er) video games.

General Phone Apple Galaxy A20 Galaxy Note 10 Plus Galaxy S10 Galaxy S10 Plus Galaxy S20 Galaxy S20 Plus Samsung Electronics USA

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Galaxy smartphone users are happier than Apple customers, study shows

The Galaxy brand of smartphones is dominating

Mihai Matei - Senior Editor

[email protected]

First Samsung device: SGH-A800

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