Phone

Galaxy S9 touchscreen issues now being looked into by Samsung

There have been some reports about Galaxy S9 touchscreen issues lately which are now being looked into by Samsung. Some Galaxy S9 and Galaxy S9+ owners have complained about dead spots on the display of their units in threads on Samsung’s official support forums and Reddit. Samsung has acknowledged the matter a few days after these reports surfaced and has now said that it’s looking into the matter.

Galaxy S9 touchscreen issues

This doesn’t appear to be a widespread problem as only a small group of users have complained about it. The vast majority of customers who picked up Samsung’s new flagship have not experienced any Galaxy S9 touchscreen issues.

On a device that’s almost all touchscreen on the front and keeping in mind that it’s the only way to interact with it, you would obviously want the touchscreen to work without any issues whatsoever. Some Galaxy S9 and Galaxy S9+ users have complained about dead spots on their units, the term “dead spots” refers to sections of the display where touch input is either ignored or not registered, to begin with. Most of the reports about these dead spots have been about the Galaxy S9+.

The dead spots aren’t present in one particular section of the display on all affected units rather they’re in different places on different units. Some users report that they have been able to address the issue by either turning up the sensitivity or by simply doing a factory reset. Others haven’t had much luck with these remedies.

Samsung has issued a statement to Engadget confirming that it’s looking into “a limited number of reports” about touchscreen issues on the Galaxy S9 and Galaxy S9+.

At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.

We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.

Have you experienced these Galaxy S9 touchscreen issues on your device? Let us know in the comments below.

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shafaqjab
shafaqjab

No issues on my s9+ except android is bit laggy…

DeviceManager
DeviceManager

No Problem what so ever on SM-N965U…

Gianfranco090494
Gianfranco090494

At the moment with my S9 plus, no problems at all. Maybe it is only an American problem, judging by the number for the support contact.

swissman22
swissman22

What about the s9+ black screen crush gradient its making videos unwatchable at night?

ssking
ssking

They said that is an amoled problem… but I never had this problem in any samsung device (all the S series, note 5 and note 8)

gtone339
gtone339

What happened to quality instead of quantity Samsung?

naranova7
naranova7

I don’t have the S9s but I’ve experienced these issues on the Note 8

vnovomsate
vnovomsate

Just make sure you don’t have s9 plus 🤣
Never had any problem with note 8.
It is the best device on the market

SteveTud
SteveTud

I’m glad i didn’t buy one

nomiwatto
nomiwatto

I switched from s8plus to s9plus. Battery life was much better on s8plus.

josep1977
josep1977

My s9+ touchscreen responsiveness becomes ”unacceptable” only when it is wireless charging….no idea why this happens. Posted it at samsung members support..waiting for a solution.

feocat
feocat

Oh, Samsung…Haste would make waste.

Micah
Micah

Great battery life for me! Best in a Samsung phone yet I think! So touch screen issue..

devoidx
devoidx

Running my s9+ in battery saving mode permanently. It’s the only way I get through a day (Exynos). No touch screen issues though.

gormsby
gormsby

Disable Intelligent scan as unlock method and use fingerprint. Massive improvement for me. I get over 5 hours screen-on time now. Before it was 3 max.

Ray Hahn Jr.
Ray Hahn Jr.

They should also look into the issue of conflicting battery life by users too. Alot of complaints about crappy battery on both the s9 and s9+ as opposed to probably a 95% satisfaction rate with the s8/s8+.

x M a L i K x
x M a L i K x

I’m getting terrible battery life on my S9 plus and I’m thinking of returning the phone its worse than my S8 plus. I had the phone for a week now and I don’t see any change.

gtone339
gtone339

Not really an upgrade for S8 users lol.

gormsby
gormsby

I had that for the first week with my S9. After that…I’m now getting over 5 hours of screen-on time. TIP: Disable intelligent scan, it uses the Iris sensor every time you turn your phones screen on. It made a huge difference for me. I just use fingerprint as I find it faster anyway.

Saad Antakli
Saad Antakli

i have this problem in my S9 plus Exynos version

gtone339
gtone339

Get it checked by a official Smartphone repair store.

brkaras
brkaras

Nothing on my end with the SD 845 T-Mobile US Version S9+

Biransahin
Biransahin

Just tested my wife’s phone, Exynos version S9 plus. No dead spots. I ran the diagnostic tool just in case I missed anything.