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Last updated: April 21st, 2023 at 15:26 UTC+02:00
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The error screen instructed affected users to “check […] network settings and try again.” But users confirmed that their connection was working flawlessly. According to some users on the Samsung Community forums, clearing the app's cache and/or data didn't help, either. Nor did resetting network settings.
Some affected Samsung Pass users said that the app refused to work on the Galaxy S23, while others mentioned Galaxy M devices. So it's not an issue that concerns one specific device but many.
Thankfully, in the last hour from this writing, a couple of Community members reported that Samsung Pass started working again within normal parameters. And it seems like the problem went away on its own, without the users having to do anything extra. If true, then the issue may have been at Samsung's end, and whatever it was, the company is actively working on a fix.
We tested Samsung Pass on our devices, and the app works just fine. But if you are still having issues accessing the app on your Galaxy device, sit tight, and things should soon go back to normal.
Mihai is a blogger and column writer at SamMobile. His first Samsung phone was an A800 which took a lot of beating, and a part of him still misses the novelty of the clamshell design. In his free time, he enjoys watching shows, documentaries, and stand-up comedy; listening to music, taking walks, and occasionally playing old(er) video games.
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