Phones

Samsung wins lawsuit on updates against the Dutch Consumers’ Association

A summary lawsuit was filed by the Dutch Consumers’ Association back in 2016 demanding that Samsung provide regular software updates and ensure transparency in the update schedule. The issue was too complex or the legal process adopted then so no judgment was passed in the case. A more comprehensive lawsuit was filed by the association in November 2016 and the matter was taken up for hearing in the District Court of The Hague two months ago.

Samsung told us in a statement that it wasn’t worried about the lawsuit filed by the Dutch Consumers’ Association and that it was looking forward to the verdict of the proceedings on merits. Its confidence was well placed as Samsung has won the lawsuit on updates against the Dutch Consumers’ Association.

Samsung emerges victorious

The Dutch Consumers’ Association prayed to the court that Samsung be compelled to provide timely updates for a device four years after it’s launched or at least for two years from the date it’s purchased by a customer. The association had failed to demonstrate in earlier interlocutory proceedings that concrete security breaches existed in Android which had put Samsung users at risk because the company didn’t send out updates in a timely fashion. All of the association’s claims were previously rejected by the court.

The District Court of The Hague has ruled in Samsung’s favor today and said that it’s not possible to determine a reasonable deadline for releasing software updates. It acknowledged that software updates often go through multiple parties such as carriers and chip manufacturers which is what makes it difficult to determine a fixed time period.

Samsung also explained during the proceedings that it was not possible to put all smartphones through the update process regularly at the same time due to technical considerations and that it sets priorities on the basis of actual threat level instead.

Samsung is obviously happing with the ruling, saying that the verdict underlines that its approach to keeping its smartphones safe works. The Dutch Consumers’ Association isn’t happy about how this has turned out but hasn’t confirmed as yet if it plans on appealing the verdict.

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Biransahin
Biransahin

It was a silly case in many respects as the demands were unreasonable. People complain about it but generally they’re pretty good. Comparing it to Google or other smaller manufacturers for example who bring out just 2 or 3 phones each year is stupid. Just look at the number of device updates appearing on the firmware section of Sammobile every single day. But even then there has been lot of improvement. My Exynos Note 8 got every single security update in the same month of it’s release, usually by the 20th of the month since the day I got the… Read more »

warlockba
warlockba

Well you never had a 600 euro smartphone that got single update and is then killed of; the perfect example for this was the Galaxy Alpha. That was a very expensive example on how you can spit customers in the face. They updated it to Android 5.0 which was the buggiest version ever, and then not a single further update …
And their priorities have nothing to do with which updates are critical, but how popular the phone is … so the more popular, the more updates.

Biransahin
Biransahin

You should stop whining like a little girl and buy another brand. If you’ve done that already why come on here and cry about it?

VIRGIN KLM
VIRGIN KLM

Samsung is becoming the new Apple. Above any laws and any reasonable lawsuit. Zero respect to the consumer and it’s rights. Meh…

fcaroll
fcaroll

How sad is this, nothing will change as usual :/

bgpuccia2987
bgpuccia2987

Good. The reason for this lawsuit was utterly ridiculous.

ds22x
ds22x

I swear, if this by any means jeopardises the Oreo release in the Netherlands..