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Samsung’s mid-range phones seem to get more regular security updates in Europe

Samsung’s been pretty transparent about what devices it prioritizes for monthly security updates, with the rest getting relegated to a quarterly update schedule. But it’s very common to see the company not actually following these schedules in every market, which is why some countries fall behind with security patches time and again even for devices that are slated to get monthly updates. And, well, it looks like Samsung seems to be more serious about monthly security updates in countries where there’s a higher chance of someone filing a lawsuit against the company for poor software support, especially for mid-range smartphones.

Galaxy A5 gets more regular support than other A series devices

If you head over to Samsung’s official website where it details security patches, you’ll see that only the Galaxy A5 models are on a monthly schedule, while the Galaxy A3 and Galaxy A7 variants are on a quarterly schedule. This includes the Galaxy A8 and Galaxy A8+ (2018), which are the successors to the Galaxy A5 (2017) and Galaxy A7 (2017) — only the A8 gets monthly updates. Why is the A5 given special treatment? Well, it might be due to the fact that it’s mostly European markets where Samsung launches Galaxy A5 handsets, while the Galaxy A7 phones tend to hit Asian and Middle Eastern markets where there’s a higher demand for phones with big displays.

And, if history is any guide, the European continent is the most problematic for companies when it comes to following the rules and ensuring customers get the treatment they deserve, thanks to the European Union. Samsung, in fact, was hit with a lawsuit in the Netherlands back in 2016 for not being transparent with its software update policies. The Dutch Consumers’ Association had demanded that the company support a device for two years even if it was purchased by the consumer on the last day of the device’s market availability, instead of stopping support two years after a device was released and went on sale.

It was a tall order, and Samsung had confidently said that it isn’t worried about the lawsuit in its first court hearing earlier this year. But it seems the Korean giant isn’t completely fearless, and that might be why it has its best-selling mid-range device in Europe on a monthly schedule while everyone else gets to wait for three months or more for the latest security updates. Again, it’s not like Samsung strictly follows these schedules everywhere, and the company does release updates for many devices well past the official support period. But when a device is officially marked for monthly updates, it certainly gets more priority in general.

And it’s possible that it’s not exactly legal repercussion that Samsung is afraid of that puts the Galaxy A5 models above others in the lineup. It could just be based on sales figures, as the Galaxy A3 has always been launched in European markets yet is marked for quarterly updates. It could also be down to the fact that Samsung tends to launch far fewer non-flagship devices in Europe compared to Asia or the Middle East, making it harder to offer monthly updates due to the sheer number of smartphone options it offers in some regions.

But then it’s not the consumer’s fault that Samsung can’t seem to get enough of flooding the market with a new phone every chance it gets, and it’s rather disappointing that not everyone gets the same treatment, even if some of us might have paid more to purchase a device (the Galaxy A7, for example, is always priced higher than a Galaxy A5).

What do you think?

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C F
C F

Its a surprise when devices like the tab a spen get support whereas the extremely late tab e 8 lte(@ least in the states) is already being put out to pasture(in canada due to it launching with 6.0 loaded)

NicuPit
NicuPit

When it comes to the S series, Samsung doesn’t give so many security updates, One every two months or twoo maxim every two or three months.

taoufiqlak
taoufiqlak

I noticed that too, mine is A5 2016 and I get regular updates every month since about the very beginning of 2018.

locarno
locarno

A5 2016 is the best updated Samsung smartphone. It get every month security patch from the beginning. Almost more than 2 years of reguraly security updates.

Anthony17
Anthony17

My Note 5 have abril 2018 SP. I’m from Panama, Central America.

RoadRunner99
RoadRunner99

Tablets could use some love. The £600 Tab S3 meant a 50% price hike over previous offerings. And yet, it’s stuck at Jan security patch. Premium price, bottom of the barrel support. It’s just shameful.

Arjun1698
Arjun1698

I have an s7 edge an it has still december security patch. Any idea when will Samsung release oreo in south Korea?

jamesrhodes39
jamesrhodes39

I have an s7 and haven’t received an security update since july 2017.

fcaroll
fcaroll

Always look like they have too few developers (or too many models given their number of developers). But hey S7 even got the same security patches on both Oreo and Nougat so Samsung cares even twice as security is concerned

PJaya
PJaya

I already notice this since first gen of A series, A5x0 get more update that A3x0, A7x0, some month A5 will get 2 update in a month, example on my A7 2016, after Nougat (June 2017) only get 2 update on Nov 2017 and April 2018, but A5 2016 get 8 update after Nougat (May 2017), price different about $80 but get very less support

And yes, OS upgrade for A5 usually much faster that A3 and A7, more that a month or two to wait

gogolak
gogolak

i think samsung sells more mid range phones and thats the reason why