This year Samsung wants to become a company that puts customers first

Business

Many key Samsung executives have reportedly attended the company's New Year's online opening ceremony earlier today where Vice Chairman and CEO Kim Ki-nan has underlined Samsung's philosophy moving forward. 2020 was an erratic year that marked drastic changes in the social and economic fabric, and according to the Vice Chairman, 2021 should be the first year to respond to changes and prepare for the future.

So what does this mean, exactly? Well, according to Mr. Kim Ki-nan, Samsung should transform into a creative company where challenge and innovation lives and breathes. The focus moving forward should be on becoming a company that puts customers at the very center and enhances customer experience and customer value.

Succeeding in 2021 might be the key to Samsung's long-term plans

These statements concern Samsung Electronics as a whole and not just the mobile segment. For Samsung to adapt to the so-called New Normal and come out on top, the company has to make a few fundamental changes in 2021 and continue building upon its relationships with partners, local communities, and even the next generation, all the while actively responding to social demands.

Samsung claiming that 2021 will be the first year to respond to changes doesn't mean that the company sat idly until now. Samsung was quick to respond to the market changes last year and the company was deeply involved with fighting back against the spread of COVID-19. The company has helped mask manufacturers increase their production capacity by lending its smart factory expertise, and it has donated dozens of millions of dollars to organizations fighting against the pandemic.

Mihai Matei - Senior Editor

[email protected]

First Samsung device: SGH-A800

Mihai is a blogger and column writer at SamMobile. His first Samsung phone was an A800 which took a lot of beating, and a part of him still misses the novelty of the clamshell design. In his free time, he enjoys watching shows, documentaries, and stand-up comedy; listening to music, taking walks, and occasionally playing old(er) video games.

Business General Samsung Electronics

This year Samsung wants to become a company that puts customers first

Succeeding in 2021 might be the key to Samsung's long-term plans

Mihai Matei - Senior Editor

[email protected]

First Samsung device: SGH-A800

You might also like

Samsung has rolled out a much-needed website redesign worldwide

Samsung chip engineers feel militarized, underpaid, and ignored

Samsung's top leaders sit together to find a way back to dominance

Samsung is working on new battery tech, very slowly and carefully