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Last updated: October 21st, 2020 at 12:52 UTC+02:00
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According to reports from multiple users on different forums, the issue affects all KPN networks, including virtual providers such as SimYo, Budget Mobile, YouFone and Lebara, and both the LTE and 5G variants of the three Galaxy S20 models (the S20 FE is unaffected). The phones fail to latch on to a 4G signal, and there's currently no known solution except for rolling back to the previous firmware (which you can download from our firmware archive), though we suggest waiting for an official fix from Samsung.
And considering KPN is the leading wireless provider in the Netherlands, it's likely that Samsung (and KPN) is actively working on a fix and will roll it out through a software update in the near future. We'll let you know when the new update is released; for now, if you haven't already installed the problematic update, you might want to keep it that way unless you're okay with using 3G data speeds for a while.
Update: Samsung has reached out to us to confirm that the 4G connectivity issue has been solved. A software update isn't needed for the fix as the issue was a result of an incorrect setting on KPN's network, and all devices should now be able to get a 4G signal.
Abhijeet's writing career started with guides for custom firmware for Samsung devices (including the original Galaxy S), and he moved to SamMobile in mid-2013 and worked up the ranks to Editor-in-chief. In addition to phones and mobile devices, his interests include gaming on both PC and console, PC hardware, and spending countless hours on YouTube watching videos on tech, movies, games, politics, and internet dramas.
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