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[Poll] Why would you leave Samsung for another Android OEM?

The Galaxy Note 9 is perhaps the most complete flagship smartphone Samsung has launched yet. It’s expensive, sure, but it also brings a lot to the table to justify the $1,000 price tag. The Galaxy Tab S4, meanwhile, is a good tablet, but its price is just too high for it to be an easy recommendation. And, well, the 5.8-inch Galaxy S9 was quite the disappointing device, thanks to its lesser spec sheet compared to the Galaxy S9+. Samsung also gets a lot of flak for the pace at which it brings out major Android OS upgrades, and the criticism may come to a head if it takes too long with Android 9.0 Pie, the latest version of Android that has been available as a beta for many non-Galaxy devices for some time now.

What would be the biggest reason for you to change teams?

While there are many who still can’t imagine the idea of buying a smartphone from any manufacturer but Samsung, some of you have made it clear that it’s not an easy decision to stay in the Samsung ecosystem anymore. And our question to you today is: Why would you leave Samsung for devices from other manufacturers? Are the high price tags putting you off, or is it the speed at which Samsung brings out software updates? Do you think the company’s devices are too slow and would prefer the stock Android experience, or perhaps it’s because Samsung isn’t bringing meaningful specs and features to its devices anymore?

Tell us your opinion by voting in the poll below and then expanding on your thoughts down in the comment section.

Why would you leave Samsung for another Android OEM?

26 Comments

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ccc17
ccc17

Updates I want to support my phone like apple does.Not release my phone with an outdated software and later claim that they gave me already 2 major updates…

abolds4397
abolds4397

I had previous S versions but they could not handle what I needed them to do. I then got rid of my S4 for a Note 3, it was the best move I could’ve made. I only purchase the Note, it does everything and then some for me (I love the using the stylus). I’d only leave if Samsung stop making the Note, or something very comparable to one (it would be a very hard decision to do so though). I’m not an Apple fan (at all), but they do also make a good product.

neflictus
neflictus

Had all the S phones from Samsung.
I switched to the iPhone X this year and never looking back.
Slow updates, Samsung phones get slow after a while, the themed framework over the native Android skin is just too much. Chinese is the word I’m looking for.

Bloatware and Bloatware.
I disabled over 80 apps (including system apps) when I configured them for the first time.

dwin89
dwin89

I will not buy a Samsung phone if:
1. too much bloatware
2. forcing us to use your AI assistant. The Bixby button is a NO NO. Pls. don’t put that in S10 which I’m planning to buy.

redgumtv
redgumtv

What about poor service or lack of interest in their clients. If you pay premium price you deserve premium service. The worlds full of tech companies that have/had great products but just don’t give a damn about service. i.e Six weeks to repair a power button on a phone. Refusing warranty after three months because their waterproof phone had water in it. Eventually overturned by legal body. Can’t get insurance on $A1700 phone because insurers will only cover half that amount.
Samsung are just lucky competitors, even Apple, can’t match the technology today. Maybe tomorrow it will be a different story.

mma173
mma173

Lack of IR Blaster 😛

mefistoreyon
mefistoreyon

If I leave Samsung will be because:
The slow pace of updates
High price tags

GS7edge
GS7edge

I dont really mind with the slow updates but I will leave if samsung overprice their phones

zubairx
zubairx

Now,Samsung is interested in only sales and marketing department.The seems every employee has a target to design a device that’s why there is number of devices frequently.On other side the service and development department,they have been feeded with aim not to solve software related issues of custmors.They make devices,completes their targets and leaves the customers on air.The biggest example of their carelessness is last two months security updates which affected number of flagship devices by disabling the sensors and other issues,besides all Samsung have nothing to do with those customers.Their primary focus is sale only.Hope Samsung customers understand these policies.Please… Read more »

TheoneBluepig
TheoneBluepig

Stop blaming Samsung, T-Mobile, AT&T, Verizon, et al for your own mistakes or misunderstandings. HOLY COW! What a lot of cowards. Samsung and Apple make some of the most technologically advanced products on the market, and take the biggest hits for the mistakes of others. GROW A PAIR (boys and girls – don’t want to discriminate for fear of someone blaming me for their mistakes). This is technology, and as such, NOTHING is perfect. You’d have to go a long way to find a serious technological flaw in anything either does (save security). I’m not an Apple fan, but my… Read more »

manifold
manifold

A few months ago I have lost all the internal files when updated my S7 to Oreo. What a terrible experience it was where I lost hundreds of photos, videos and even lots of contacts. I have contacted several times local Samsung support in order to get details how to recover my data but their answers were so diplomatic trying to convince me that ”I should have backed up my data to the cloud”. In the end I wanted to write to the Global support but intentionally or not they gave me wrong email address, and my email was not… Read more »

TheoneBluepig
TheoneBluepig

I’m guessing all of your mistakes are other peoples fault all the time. Whose responsibility is it to back up your phone, photos, and data? EVERYONE ELSE. Hell, with that mentality you should live in America and protest freedom of speech. The default warning is BEFORE YOU PROCEED MAKE SURE EVERYTHING IS BACKED UP. ARE YOU SURE? REALLY?

While you don’t care about others, and push your responsibilities off onto others, we could never be friends. I could never associate with someone who blames others for their mistakes.

DoctorKDS
DoctorKDS

While your upgrade failure is sad you didn’t backup your data. Sooner or later a phone, computer, tablet will fail. Samsung Support is correct to tell you it is your fault.

Check to see if your data has been backed up on either your Google or Samsung account.

darealtimz2
darealtimz2

i would leave if they removed the headphone jack and/or added a notch. call me petty if you wish

SAMgalaxyXXX
SAMgalaxyXXX

I would if Samsung stopped releasing the Note series, the only phone I’m really interested in though not happy and disappointed with the way Samsung has treated Note 8 by not updating it with the latest camera interface however it has released mid range phones lately with it. I won’t get tired of bringing this up every time I can.

ProdByEchelon
ProdByEchelon

I have an option to get the old Note8 or new P20 Pro. Got the Note8. I’ve invested too much in the Samsung eco-system to leave and with Samsung Pay being available in South Africa now, I’ll never leave.

AH76
AH76

Bugger, I clicked ‘missing the real android experience’ because I didn’t see ‘slow pace of updates’ on the list, but that’s why I left Samsung, the S7 and S8 I had were amazing devices, the S9 probably even better, but I lack patience. I can wait for hardware changes to make it to the Pixel range but for some bizarre reason I can’t wait for software updates.

kkb2018
kkb2018

I cannot talk for other customers around the world, but as my Samsung experience here in Vietnam I have to say that it has been excellent. If I have a problem I can call the Customer service or go in one of the Samsung experience store/Customer care. Also during the big Note 7 debacle they assisted in a very good way.
I don’t really care about the updates. Usually they bring only minor changes.
I consider the Note 9 the best smartphone ever made by Samsung. Not perfect but almost there.

Ogishi
Ogishi

Cuz Samsung is the OEM of sub-par ANDROID. If not, I would not leave.

Turbotomate
Turbotomate

My main problem is them not communicating with their customers. Nearly every other Smartphone manufacturer tells customers about the update-timeline etc. But there is no real alternative for me. Huawei has nice hardware but their software is bullshit. Maybe if they give us clean Android.

warlockba
warlockba

Price vs features (not price itself), quality, support and service, inconsistency among device generations, and would continue more …

s2insider
s2insider

I’ll leave if Samsung don’t remove the Bixby button on the S10

fcaroll
fcaroll

My personal main reasons were not in the poll’s alternatives so:
1. With terrible kernel and software optimization they throw away the best hardware on the market
2. They’ve become as dishonest as Apple but with slower updates

o0MHJ0o
o0MHJ0o

Only reason I would leave Samsung is if another OEM has a better display… Which we all know is never gonna happen! 😂
Plus, invested several Samsung tech that wouldn’t work as seamlessly as with a galaxy phone

locarno
locarno

I have all hardware from Samsugn in home so I can’t leave them.