[Poll] Why would you leave Samsung for another Android OEM?

Updates I want to support my phone like apple does.Not release my phone with an outdated software and later claim that they gave me already 2 major updates…

I had previous S versions but they could not handle what I needed them to do. I then got rid of my S4 for a Note 3, it was the best move I could’ve made. I only purchase the Note, it does everything and then some for me (I love the using the stylus). I’d only leave if Samsung stop making the Note, or something very comparable to one (it would be a very hard decision to do so though). I’m not an Apple fan (at all), but they do also make a good product.

Had all the S phones from Samsung.
I switched to the iPhone X this year and never looking back.
Slow updates, Samsung phones get slow after a while, the themed framework over the native Android skin is just too much. Chinese is the word I’m looking for.

Bloatware and Bloatware.
I disabled over 80 apps (including system apps) when I configured them for the first time.

I will not buy a Samsung phone if:
1. too much bloatware
2. forcing us to use your AI assistant. The Bixby button is a NO NO. Pls. don’t put that in S10 which I’m planning to buy.

What about poor service or lack of interest in their clients. If you pay premium price you deserve premium service. The worlds full of tech companies that have/had great products but just don’t give a damn about service. i.e Six weeks to repair a power button on a phone. Refusing warranty after three months because their waterproof phone had water in it. Eventually overturned by legal body. Can’t get insurance on $A1700 phone because insurers will only cover half that amount.
Samsung are just lucky competitors, even Apple, can’t match the technology today. Maybe tomorrow it will be a different story.

Lack of IR Blaster 😛

If I leave Samsung will be because:
The slow pace of updates
High price tags

I dont really mind with the slow updates but I will leave if samsung overprice their phones

Now,Samsung is interested in only sales and marketing department.The seems every employee has a target to design a device that’s why there is number of devices frequently.On other side the service and development department,they have been feeded with aim not to solve software related issues of custmors.They make devices,completes their targets and leaves the customers on air.The biggest example of their carelessness is last two months security updates which affected number of flagship devices by disabling the sensors and other issues,besides all Samsung have nothing to do with those customers.Their primary focus is sale only.Hope Samsung customers understand these policies.Please… Read more »

Stop blaming Samsung, T-Mobile, AT&T, Verizon, et al for your own mistakes or misunderstandings. HOLY COW! What a lot of cowards. Samsung and Apple make some of the most technologically advanced products on the market, and take the biggest hits for the mistakes of others. GROW A PAIR (boys and girls – don’t want to discriminate for fear of someone blaming me for their mistakes). This is technology, and as such, NOTHING is perfect. You’d have to go a long way to find a serious technological flaw in anything either does (save security). I’m not an Apple fan, but my… Read more »

i would leave if they removed the headphone jack and/or added a notch. call me petty if you wish

I would if Samsung stopped releasing the Note series, the only phone I’m really interested in though not happy and disappointed with the way Samsung has treated Note 8 by not updating it with the latest camera interface however it has released mid range phones lately with it. I won’t get tired of bringing this up every time I can.

I have an option to get the old Note8 or new P20 Pro. Got the Note8. I’ve invested too much in the Samsung eco-system to leave and with Samsung Pay being available in South Africa now, I’ll never leave.

Bugger, I clicked ‘missing the real android experience’ because I didn’t see ‘slow pace of updates’ on the list, but that’s why I left Samsung, the S7 and S8 I had were amazing devices, the S9 probably even better, but I lack patience. I can wait for hardware changes to make it to the Pixel range but for some bizarre reason I can’t wait for software updates.

I cannot talk for other customers around the world, but as my Samsung experience here in Vietnam I have to say that it has been excellent. If I have a problem I can call the Customer service or go in one of the Samsung experience store/Customer care. Also during the big Note 7 debacle they assisted in a very good way.
I don’t really care about the updates. Usually they bring only minor changes.
I consider the Note 9 the best smartphone ever made by Samsung. Not perfect but almost there.

Cuz Samsung is the OEM of sub-par ANDROID. If not, I would not leave.

My main problem is them not communicating with their customers. Nearly every other Smartphone manufacturer tells customers about the update-timeline etc. But there is no real alternative for me. Huawei has nice hardware but their software is bullshit. Maybe if they give us clean Android.

Price vs features (not price itself), quality, support and service, inconsistency among device generations, and would continue more …

I’ll leave if Samsung don’t remove the Bixby button on the S10