Phone

The revamped Galaxy Fold has suffered its first display defect

Display defect hasn’t become quite as synonymous with the Galaxy Fold as battery fire became with the Galaxy Note 7, but there’s no denying the foldable smartphone’s rocky start. Samsung recalled all of the review units it sent out earlier this year and delayed the April launch due to some obvious issues. It has since launched a revamped Galaxy Fold with improved durability.

This device is already out in South Korea and markets across Europe. South Koreans have particularly taken a liking to it because it sold out very quickly there. No such reports have come in from those markets as yet. It’s hitting shelves in the United States tomorrow and we now have our first report of a Galaxy Fold display defect.

This might just be a manufacturing defect

Brian Heater over at TechCrunch is sporting a Galaxy Fold unit these days like he did when Samsung originally sent out units to reviewers in April. Even though many reviewers had issues with their units back then, his unit, much like ours, was working perfectly fine until the day Samsung took it back.

It seems he hasn’t been that lucky this time around. A brightly colored spot has appeared in the center of the display within barely a day’s use. It’s not huge but it’s not something that won’t catch your eye. The defect isn’t as drastic as the ones we saw earlier this year when entire panels were blacked out but it is slightly concerning now that actual customers will be paying for this device. It’s not clear what has caused this but Heater thinks this may have been due to pressing the display to fold the device. You do have to press in with your thumb slightly to close the Galaxy Fold.

Samsung has a long list of precautions to take when using the device. It even put up an entire video for this which cautions users they shouldn’t apply excessive pressure to the display, place objects on it before folding, expose it to water or add a screen protector. He didn’t do any of those things. Ideally, for a regular customer, such a defect would be covered under warranty which would result in a free replacement. For other cases, Samsung offers a one-time discounted screen repair for $149 within one year of the date of purchase.

Samsung has picked up this unit and will be taking it apart to ascertain what happened. This may have just been a manufacturing defect which isn’t uncommon. Tens of thousands of Galaxy Fold units have been sold already and people are using them without any problems. Our very own unit is currently in Egypt on holiday with our founder and is holding up well against the conditions there. Nevertheless, it will be interesting to find out what caused this defect.

The Galaxy Fold goes on sale in the United States tomorrow. It’s due to be launched in India on October 1. What are your thoughts on this? Do share them in the comments below.

  • Model: SM-F900F
  • Dimensions: Unfolded: 160.9 x 117.9 x 6.9 mm Folded: 160.9 x 62.9 x 15.5 mm
  • Display: 7,3" (185.4mm) Super AMOLED
  • CPU: Qualcomm Snapdragon 855
  • Camera: 16 MP, CMOS F2.2 & 12MP, CMOS F1.5/F2.4Wide & 12MP, CMOS F2.4 Telephoto

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Vik4ety333
Vik4ety333

The idea behind the Fold is great. But if it’s so fragile I don’t think I’d ever buy something like this. Just the fact that pressing harder on the screen leaves permanent indentations on it is awful. Now imagine what that screen would look like after a few months of completely normal use..

VIRGIN KLM
VIRGIN KLM

People not learning their lessons results into situations like this.

NicuPit
NicuPit

I think that Samsung should leave a side this Galaxy Fold model, it’s not working…why do they bother?

Gunter2
Gunter2

This just isn’t going to work. If people have to worry about how they touch the screen or how hard to press it, it’s never going to be practical. People are people, they’re not perfect and a device screen needs to able to handle some small abuses.

AdL2012
AdL2012

That’s a part of shiny buterfly head saw in the dark 🙂

Landon A
Landon A

I noticed Dave2D from YouTube seemingly pressing quite hard in the center to initiate the fold. I wonder if you could just grab the sides and fold inward. Not as cool looking of a gesture, I presume, but still.

henklbr
henklbr

Yes, you can…

PookiePrancer
PookiePrancer

“Do not press hard on screen”

Moron presses hard on screen.