SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission. Learn more.

Galaxy S10 5G is struggling to work with 5G, some customers say

Phone
By 

Last updated: April 11th, 2019 at 11:26 UTC+02:00

Some Samsung Galaxy S10 5G owners are complaining that their handset is suffering from a frustrating bug that leaves them with no choice but to reboot it, in order to acquire a 5G connection after it has selected LTE as the most suitable cellular standard for the current environment.

The Galaxy S10 5G has separate 5G and LTE antennas that simultaneously maintain the network connections, combining them to deliver transfer speeds of up to 2.7Gbps. However, these customers are saying that their handset is unable to re-establish a 5G connection after it loses it.

There are a number of reasons the antenna could drop the 5G connection, ranging from the handset passing between two cellular towers — one of which had to hand off the connection to another — to the device deciding against taking advantage of the standard because the signal strength is too weak.

It’s no different to when a 4G handset drops to 3G when passing through certain areas that haven’t been armed with the required cellular hardware. That’s a rare occurrence nowadays, but with 5G being brand new, dropping to LTE is a daily occurrence in Korea where the Galaxy S10 5G is available.

The subset of owners are saying that their handset won’t reacquire a 5G connection until it has been restarted multiple times. Samsung has, however, rolled out a number of firmware updates for the Galaxy S10 5G over the course of the past week, so there’s a chance the bug has since been resolved.

Every new device has its teething issues — especially when it’s pioneering new technology. It’s down to the manufacturers to address them in a timely manner, and we have every confidence that Samsung, which has an established record of launching one-of-a-kind devices, will do just that.

Via Source Phone Galaxy S10 5G
Load 4 comments

You might also like

Galaxy S10 5G and a few budget phones will get fewer security patches …

The Galaxy S10 series, sans the 5G model, was demoted from monthly to quarterly security patches back in April …

  • By Mihai Matei
  • 2 weeks ago

Galaxy S10 series gets the May 2022 security update in Europe

Samsung has released the May 2022 security update to a few more Galaxy S series phones. The company has releas …

  • By Asif Iqbal Shaik
  • 1 month ago

Will the Samsung Galaxy S10 series get the Android 13 update?

The Galaxy S10 series is three years old at this point, but it still continues to have a huge fan and customer …

  • By Abhijeet Mishra
  • 2 months ago

Galaxy S10 series finally gets last month’s security update in t …

Samsung has finally released the March 2022 security update to the Galaxy S10 series in the US. Right now, the …

  • By Asif Iqbal Shaik
  • 2 months ago

European Galaxy S10 5G units get access to April 2022 security update

Samsung has released a new software update to the Galaxy S10 5G. The device is now getting the April 2022 secu …

  • By Asif Iqbal Shaik
  • 2 months ago

Galaxy Note 10, Galaxy S10 start getting One UI 4.1 update in Europe

Samsung debuted One UI 4.1 with the launch of the Galaxy S22 series. A few weeks later, the company announced …

  • By Asif Iqbal Shaik
  • 3 months ago