Firmware

New Galaxy S9 and Galaxy S9+ update said to fix call issues

Samsung is rolling out a new Galaxy S9 update that users say fixes the call issues the company’s latest flagships have faced since launch. The Galaxy S9 and Galaxy S9+ received an update with the April 2018 security patch late last month, but a separate update is now rolling out with call stability improvements. The new update shares its changelog with a previous one, but users are reporting that the problems they were facing with calls really have gone away for good this time.

Galaxy S9 update fixes call issues at last

For those unaware, the calling issues that have forced Samsung to release two software updates within a short span of time have been widely reported by owners of the S9 and S9+ across the globe. The Galaxy S9 or S9+ can mute the voice of the S9 user for up to 20 seconds at random during voice calls, and calls also suffer from distortion that makes it hard to understand what the other party is saying. These issues were severe enough for a lawsuit to be filed against Samsung in Israel for being unable to offer a fix and continuing to sell these devices in the market, and while that lawsuit may not be dropped because of the software update, it’s good to see Samsung finally rolling out a solution.

The new update – build number G960FXXU1ARD4 and G965FXXU1ARD4 for the S9 and S9+ respectively – is rolling out in various countries at the moment, but it could be a while before it’s rolled out to all Galaxy S9 and S9+ users, especially if they only just received the last update with the April security patch. Speaking of security patches, the latest update doesn’t include security patch for May, which isn’t surprising as Samsung’s flagship phones don’t usually receive the latest security updates so quickly and the company hasn’t even officially announced the May 2018 patch yet.

To check if the update is available for your phone, open the Settings app, tap Software update, then tap Download updates manually. We also have the complete firmware available in our database, which you can use to update through a PC if you can’t download the update through the phone. Once you’ve updated, do let us know if you are able to make calls without problems.

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Yusuf Vali
Yusuf Vali

Did the update… reset the phone… still the same problem. 2 calls this morning went silent mid call and then just disconnected… this still has not been fixed. Shame of samsung

cerioni fabio
cerioni fabio

Sempre peggio

zool84
zool84

Thanks, from Tunisia

nardonapolion
nardonapolion

From already thank you very much

nardonapolion
nardonapolion

I did not get that update, I’m from Argentina and here almost never reach anything for a long time. Please if you can provide me the update.zip

nardonapolion
nardonapolion

Someone please if you can send me the update.zip

walkermoon
walkermoon

What about the black crush and battery life on Exynos model?

bloodomen2
bloodomen2

Hows your battery life with the exynos? Mine is very poor when i plug it out from the charger and its 100% the estimate battery life is only 13-14 hrs
My previous note 8 held much better..
Samsung service here try to brush me off by blaming apps i use but thats bullshit iused same apps on note 8 and it only had a 3200 battery

francisflordeliz8
francisflordeliz8

I’m thinking to switching to Note 8 if Samsung doesn’t fix the black crush. But i love s9’s camera so much. 🙁

aegeuss
aegeuss

It’s arrived in Turkey, too. Always welcome.

MickeyBA
MickeyBA

OFFTOPIC: Samsung Galaxy j5 2016 got april security patch ,but also got a lot of problem.One of problem is that every few seconds I’m getting pop up message “com.android.phone has stopped”.Phone,message and contacts(this three are main problem,there is a few more with problem too) app are now useless…I’ve tried everything to fix this but without succes.

Jessinka Dedeckova
Jessinka Dedeckova

Try factory reset.

MickeyBA
MickeyBA

I tried it several times but nothing,same problem..

enigmadapuzzle1
enigmadapuzzle1

Had the same issue with my customer’s phone, downgraded to 6.0.1 and fixed

markstep1
markstep1

just got the update but its ARD6 not 4

papeyes
papeyes

And umm the black screen crush?

ssking
ssking

Not yet

MilanWalter
MilanWalter

Xez Czech Republic now rolling 112mb

karelnovak
karelnovak

Exactly, just installed 🙂