Lawsuit filed against Samsung in Israel over Galaxy S9 calling issues

Home / News / Lawsuit filed against Samsung in Israel over Galaxy S9 calling issues

The Galaxy S9 and S9+ may be some of the best smartphones available today, but that doesn’t mean they are without problems or complaints. Calling issues are one of the major complaints many users have against the new Galaxy flagship smartphones. Given how vital the calling function is to a smartphone, it is understandable that users will be angry when their brand-new flagship smartphone fails at the most basic function.

Frustrated with the Galaxy S9’s calling issues, some users in Israel have filed a class action lawsuit against Samsung Electronics and its regional importer Suny Cellular Communications Ltd. The lawsuit mentions that the plaintiff purchased two units of the Galaxy S9+ and had been facing calling issues on both of them. It is worth pointing out that even one of our units has issues like calls going mute abruptly and having distortions from time to time. Here is how the issue is described in the petition:

The applicant has discovered that during cellular conversations, the user encounters alternating loss of hearing on the other side of the call for a few seconds at a time (usually between 5 and 10 seconds). In other cases, the fault is expressed in a fragmentary sound (which creates a feeling of distorted reception) that does not allow for an audio conversation at all, and requires the severance of the conversation and the creation of a renewed connection.

Apart from the above calling issues, the petition also mentions that Samsung has removed the ability to record calls by popular third-party software. The plaintiff says none of this is informed to the customer during the unveiling or marketing of the devices.

Updates reportedly failed to fix the issues

According to the lawsuit, when the complainant reached out to the network operator Cellcom regarding the calling issues, the operator informed that the issue is not related to the network but the software on the device. The operator also informed that Samsung is working on a software update to fix the issue. The plaintiff also reached out to Samsung who acknowledged the problem and said two software updates had been released to address the issue. According to the plaintiff, however, none of the two updates seem to have fixed the calling issues.

The petition also says that the plaintiff did some investigation and concluded that calling issues are not because of the software but due to the incompatibility of the processors used in these devices with cellular networks in Israel. The petition doesn’t offer any details about the nature of the investigation and how the plaintiff arrived at the above conclusion.

The petition alleges that “out of greed or at least negligence,” Samsung continued selling the defective devices even after being aware of the calling issues. The lawsuit is requesting the court to entitle the members in the suit to return their phones for a full refund along with compensation for each day the devices were in use.

Let us know in the comments section if you are facing similar issues with your Galaxy S9 and S9+. You can read more about the lawsuit here.

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12 days 2 hours ago
bloodomen2

im from israel and have a S9+ i had the issue and it was solved after a long time it took 4-5 updates..
but i still have other issues like the device warms up alot and the battery is poor compared to the note 8 i had before
i think something is wrong with the exynos variant of S9+ and other thinks so too
https://newsstand.google.com/articles/CAIiEApVGUF_rOyPAXDXl-As4C4qFAgEKg0IACoGCAowpYEBMMEXMLk_
i hope its just a software thing that can be solved
if not im selling it and im done with samsung after years of buying their devices

puccio69
25 days 5 hours ago
puccio69

Same problem here in Italy with Vodafone and S9+. Very annoying!!! Grrrr

26 days 1 hour ago
Drake Dracen

The lawsuit seems like a stretch for dropped calls, I mean shit happens right? with regard to call recording only thing I found that works consistently is this company http://www.recordiapro.com

mascada
26 days 9 hours ago
mascada

Buenos lleyendo este articulo y viendo lo que me sucede a mi telefono un s9 plus que tendria que hacer yo para solucionar este problema

Dark5tar
26 days 19 hours ago
Dark5tar

Yes I’m having this problem. Others have it as well. It’s all blowing up on Samsung’s official forum https://eu.community.samsung.com/t5/Galaxy-S9-S9/S9-speaker-phone-cutting-out-on-call/td-p/451835/page/44

stondec
26 days 20 hours ago
stondec

I’ve had intermittent call issues on my Note 8, sometimes my mic mutes and the other person cannot hear my voice and the only way to temporarily resolve the issue is by restarting the phone.

This has been going on since last year and they’ve not yet fixed it.

papeyes
26 days 22 hours ago
papeyes

I will sue them for that ridiculous black screen crush too if they don’t fix it soon

tawammar
26 days 23 hours ago
tawammar

I am facing the same issue in Jordan on Umniah network

jcfdezm
27 days 2 hours ago
jcfdezm

Hola, yo soy de España y tengo un S9+ con los mismos problemas descritos, escribí hace tres o cuatro semanas al servicio técnico de samsung y aún estoy esperando una respuesta.
Que un servicio que es el más básico de un smartphone como son las llamadas no funcione en condiciones y que no te informe de las llamadas perdidas, es de locos.

woody365
27 days 4 hours ago
woody365

Just had a phonecall just now. Am on 3 UK (unlocked S9+) and they could hear me but I couldn’t hear them. Hope they fix this issue. It’s frustrating.

RatSalad
27 days 8 hours ago
RatSalad

I’ve had 3 S9+’s All have had this issue, on Three UK, along with quiet/muffled notifications and smart lock trusted places not working (although I believe that to be a Google issue not a Samsung one)

o0MHJ0o
27 days 5 hours ago
o0MHJ0o

I am on O2 with an Unlocked S9+ and have not had any issues: it could be network compatibility but as far as I am aware, its only EE and its partnering companies that actually use different bands than the rest of the UK networks – though 3 might be on it too.

deardevil
26 days 11 hours ago
deardevil

its not based on network,already people discuss that.i switch from galaxy S8 without any problems,and now i have problems on calls in my s9 plus… a phone that costs 1000€

pfpgpr
26 days 22 hours ago
pfpgpr

same problem on xiaomi mi A1
so this might be googles problem

o0MHJ0o
27 days 8 hours ago
o0MHJ0o

I did study a bit of law in my early high education and “The petition doesn’t offer any details about the nature of the investigation and how the plaintiff arrived at the above conclusion.” is such BS that no court in their right mind would take this any further… but then again, this is Israel and they seem very entitled, so it wouldn’t surprise me if Trump was already tweeting about his support in this.

stondec
26 days 20 hours ago
stondec

You must not be very bright. You sound like a typical brainless anti Trump liberal.

o0MHJ0o
26 days 13 hours ago
o0MHJ0o

anti-trump and brainless… sure! lol because everyone who voted Trump is intelligent. and liberal? if you know the meaning of the word, you would know that its no insult.

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